Customer Ratings & Reviews
- Model:
- 99250-203
- |
- SKU:
- 5595801
Customer reviews
Rating 3.9 out of 5 stars with 361 reviews
(361 customer reviews)Rating by feature
- Value3.3
Rating 3.3 out of 5 stars
- Quality3.6
Rating 3.6 out of 5 stars
- Ease of Use3.2
Rating 3.2 out of 5 stars
Customers are saying
Customers often highlight the ease of use and straightforward installation of the Kevo smart lock. Positive feedback also mentions the security features and the convenience of remote access, although some users note that the lock's reliability can be inconsistent and that battery life may be an issue. Concerns were also raised regarding the Bluetooth connectivity and the unlock speed. The price point was also mentioned as a potential drawback by some customers.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Lost Connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The lock constantly becomes disconnected. Always have to force close the app and restart it to get it to work. If I have to pull my phone from my pocket to restart the app, I might as well pull out my keys and unlock the door.
This review is from Kwikset - Kevo Touch-to-Open Bluetooth Key and Electronic Smart Door Lock (2nd Gen)
No, I would not recommend this to a friendBrand response from Kwikset
Posted .Hi Brian,
Please give our support team a call at 1-800-327-5625, with the latest versions of the iOS and Android apps this should not be the experience you're having. With the app running in the background of your smart device you should be able to walk up to the door, touch your Kevo, and open your door.
We look forward to hearing from you.
Thanks,
Kwikset






