Customer Ratings & Reviews

Thank you for choosing the Lenovo Flex 3 11 Chromebook. We are pleased to hear that the value and performance of the Flex 3 11 Chromebook meets your computing needs so well.

Hello, JenniferMarie, we are sorry to hear that you encountered an issue with your Flex 3 11 Chromebook. In advance, this is a lengthy response, however we want to give you and other readers of this response as much information as possible to help ensure your issue is resolved should you encounter something similar in the future. If you are still having this issue, first, we recommend doing a reset on the device. Pushing the power button, or rebooting, does not remove the trickle charge that keeps the embedded controller (EC) running. A hard reset drops all power to the EC, so when the power comes back on it goes through a reinitialization. Since the EC controls the keyboard, touchpad, battery, and all other on-board peripherals, performing this it can potentially fix a wide range of problems. The procedure is detailed on this web page: https://support.google.com/chromebook/answer/3227606?hl=en . Some devices require specific steps, but most newer devices only require a simple keyboard sequence: First turn off your Chromebook completely (do not just close the lid). Next, hold down the Refresh keyboard icon key and then press and hold the Power button. Hold both down for 10 seconds. Release the Refresh key and then the Power button and your Chromebook will restart. If it does not start, press Power again. If your issues persist after this, we recommend reaching out to Lenovo Tech Support for Chromebooks at this number: 800-426-7378.

We are sorry to hear that you have had a poor experience with our product. The Lenovo Flex 3 11 Chromebook, model number 82BB000AUS, is an entry level, light use system with an Intel Celeron N4020 processor, 4GB of RAM and a 64GB eMMC drive, for quick access to files and applications. All Chromebooks utilize the Google Chrome Operating System. The Lenovo Flex 3 is not meant for multi-tasking or demanding programs. It is good for utilizing compatible applications available in the Google Play app store and light internet browsing. We recommend you check the requirements and compatibility of any software you will be installing on your computer or know what specifications and features you need to effectively complete various workflows and tasks if being use for work, education, or personal use before you invest in any computer.

Hello, Kathryn, we are sorry to hear that you did not enjoy your experience with your Flex 3 Chromebook. Chromebook devices all ships with ChromeOS operating system preinstalled, which is why we always recommend reviewing features, design, and specifications of any device to ensure that it meets your performance needs and preferences to help ensure a great solution before you purchase any computer.

Hello, JessicaG, we are sorry to hear that your Flex 3 11 did not meet your expectations. This Flex 3 Chromebook is an entry level, light use system. This Flex 3 is also not meant for multi-tasking or demanding programs. It is good for utilizing compatible applications available in the Google Play app store and light internet browsing. We recommend you check the requirements and compatibility of any software you will be installing on your computer or know what specifications and features you need to effectively complete various workflows and tasks if being use for work, education, or personal use, and your preferences in design and features before you invest in any computer.

Hello, SuzanneS, we are sorry to hear that you have experienced issue with the Flex 3 11 Chromebook. Regarding your charging issues, here is a link to a Google Support webpage that details some troubleshooting steps to follow if your Chromebook is not charging: https://support.google.com/chromebook/answer/6309225?hl=en#:~:text=If%20your%20Chromebook%20still%20isn,your%20Chromebook%2C%20then%20the%20wall If you have other issues outside of that, we recommend that you contact Lenovo Tech Support for Chromebooks at this phone number for additional assistance at this phone number: 800-426-7378.

This Lenovo Flex 3 11 Chromebook ships with the Chrome Operating System installed and is compatible with Google Play Store APPs. Not all Google Play Store APPs are optimized for the Chrome OS. We always recommend you check the requirements and compatibility of any software/games you will be installing on your new Chromebook, before you invest in any Chromebook. Be sure your new Chromebook can support the software/games you will need to use and your workload.

Hello, VictoriaM, are sorry to hear that this Chromebook did not meet your kids' needs. Roblox is an application that is available to be downloaded on most Chromebook devices via the Google Play store and should your device meet the performance requirements, it will run the software. Here is a link to a Roblox Support webpage that details troubleshooting steps if trying to play the game on a Chromebook: https://en.help.roblox.com/hc/en-us/articles/115005743383-Chromebook-Troubleshooting

We always recommend you check the requirements and compatibility of any software/games you will be installing on your new Chromebook, before you invest in any Chromebook. Be sure your new Chromebook can support the software you will need to use and your workload.

Hello, ElizaL, we are sorry to hear that you encountered an issue with this Flex 3 11 Chromebook. In advance, this is a lengthy response, as we want to give you and other readers of this response as much information as possible to help ensure your issue is resolved now or should you encounter something similar in the future. If you are still experiencing this issue, first, we recommend doing a reset on the device. Pushing the power button, or rebooting, does not remove the trickle charge that keeps the embedded controller (EC) running. A hard reset drops all power to the EC, so when the power comes back on it goes through a reinitialization. Since the EC controls the keyboard, touchpad, battery, and all other on-board peripherals, performing this it can potentially fix a wide range of problems. The procedure is detailed on this web page: https://support.google.com/chromebook/answer/3227606?hl=en . Some devices require specific steps, but most newer devices only require a simple keyboard sequence: First turn off your Chromebook completely (do not just close the lid). Next, hold down the Refresh keyboard icon key and then press and hold the Power button. Hold both down for 10 seconds. Release the Refresh key and then the Power button and your Chromebook will restart. If it does not start, press Power again. If your issues persist after this, we recommend reaching out to Lenovo Tech Support for Chromebooks at this number: 800-426-7378.

The Lenovo Flex 3 11, model number 82BB000AUS, features a 11.6" HD (1366x768) resolution, IPS panel for better viewing angles and more accurate colors, 250 nits brightness, touchscreen display. It also features a full-sized keyboard. We recommend you check the specifications and features of any device needed to effectively complete various workflows and tasks if being use for work, education, or personal use, and your preferences in design and features before you invest in any computer.

We are sorry to hear that you encountered an issue with your Lenovo Flex 3 11 Chromebook. Regarding the screen flashes, if you are still having this issue, first, we recommend doing a reset on the device. Pushing the power button, or rebooting, does not remove the trickle charge that keeps the embedded controller (EC) running. A hard reset drops all power to the EC, so when the power comes back on it goes through a reinitialization. Since the EC controls the keyboard, touchpad, battery, and all other on-board peripherals, performing this it can potentially fix a wide range of problems. The procedure is detailed on this web page: https://support.google.com/chromebook/answer/3227606?hl=en . Some devices require specific steps, but most newer devices only require a simple keyboard sequence: First turn off your Chromebook completely (do not just close the lid). Next, hold down the Refresh keyboard icon key and then press and hold the Power button. Hold both down for 10 seconds. Release the Refresh key and then the Power button and your Chromebook will restart. If it does not start, press Power again. If your issues persist after this, we recommend reaching out to Lenovo Tech Support for Chromebooks at this number: 800-426-7378. This model features stereo speakers, 2 2W speakers, and as for the screen size, among knowing the specifications needed to run certain applications or meet performance for various workloads, design and feature preferences are among things we recommend discovering first before investing in any computer.

Due to the volume of items shipped around the Black Friday holiday, shipping delays can happen. We recommend that if you have not yet received your item that you contact Best Buy Support to learn more information on the status of your order. Here is a phone number to call: 1-888-237-8289 (1-888-BEST BUY).