Customer Ratings & Reviews
- Model:
- 82QD00HMUS
- SKU:
- 6588661
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the IdeaPad 1i laptop for its excellent overall performance, fast processor speed, and convenient touchscreen. Users also appreciate its ease of use, good battery life, and slim, lightweight design. The 8GB of RAM is adequate for most users, while the screen size is suitable for various needs. However, some users may find the memory limiting if they use many browser tabs.
This summary was generated by AI based on customer reviews.
Frustrating
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I would love to give a glowing review of this laptop, I regret that I cannot due to the terrible experience I've had with the order process. I placed my order, expecting prompt delivery, but instead, I’m frustrated by the lack of communication. According to the tracking details, my laptop was supposedly ready to ship on December 2nd, only to be “returned” to Best Buy on December 9th without any explanation. In an attempt to resolve the issue, I called customer service, only to be told that UPS had returned the laptop because they couldn't ship it. How is this even possible, and why did it take a full seven days for this to be resolved? As if that wasn’t bad enough, I was then transferred to another representative who suggested I repurchase the laptop at the current price. I was told that if the price drops, I could get a refund—this makes absolutely no sense. I bought the laptop on Cyber Monday, taking advantage of a sale price. Why should I now have to pay more for the same item? I’m in desperate need of a new laptop, and because of poor communication and delays, I’m left with nothing. To make matters worse, I wasn’t even given the option to pick up the laptop, which could have been a simple solution. This entire experience has been disappointing, and I’m left with no product and a lot of frustration.
No, I would not recommend this to a friendGreat Laptop with Poor Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good but BestBuy service was really one of my worst experiences. They did not provided me with power adaptor ( can’t imagine a laptop without power cord) because it was open box , nothing mentioned in the description that it will not come wirh power cable. They acted smart and asked me to return as they made it feel like doing a favor by giving discount on open box. I called customer care they said I should get power adaptor but of no help as she asked me to go back to store and again talk to the same guys. I purchase separate adaptor from Amazon which is working fine.
I would recommend this to a friend$600 paperweight
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not stress this enough: do not get this computer. The piece of crap lasted just past its 60 day warranty before its main function became a paperweight. It’s constantly crashing, the blue screen of death, about 3 times in less than 2 minutes and it is brand new! Geek squad had been about as helpful as the computer at this point. I live in a remote area and need it for school so getting fixed has been nothing short of a hassle. I can't even get it fixed remotely and have to make several trips with time and resources I don’t have and at this point I’d rather just get a whole other computer. I wish everyone can save themselves the headache and just look at any other computer
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi CarlyM, we're sorry to hear that you are having such trouble with your IdeaPad. To try to resolve this, resetting your IdeaPad would be the next step before contacting Lenovo Support directly. You can back up your data and try to reimage it with the original Lenovo preload via DDRS (https://support.lenovo.com/ch/en/solutions/ht103653-lenovo-digital-download-recovery-service-ddrs-download-the-files-needed-to-create-a-lenovo-usb-recovery-key). If you need assistance, you can contact Lenovo Support directly here: 877-453-6686. Thank you for taking the time to share your experience with us, as we will investigate this further to make the necessary changes.
Slow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was really slow. Other then that it had a very clear picture.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey NatashaS,
We are sorry to hear that you had trouble with your IdeaPad 1i performing to your standards. We apologize for any upset that this may have caused you. We hope that in the future if you are having a problem with your device, like functionality or performance, that you feel free to reach out us with any questions or request that you may have so that we may assist you.
Best Regards,
Lenovo
BB Sold me a Used Product as New/Hinge Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two 1/2 years ago I bought almost the same exact Lenovo IdeaPad @ BB, which is known to have Hinge issues -- mine did. I then bought this one as a replacement. What I received was a Used item although I paid for a new one. BB would not pay for return shipping nor did they admit they sent a Used item, although it was clearly in that state when received. Be careful with BB and, also, know that these Lenovo's have a known issue with the hinges breaking that is, basically, Laptop Death. Beware.
No, I would not recommend this to a friend- Pros mentioned:Touchscreen
Computer review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer. Nice screen and keyboard. BUT >> Rated 8 GIGs RAM. Acts like it only has 4 or 5 GIGs. If you Bluetooth stream music to a stereo and open another screen on the computer to do something else while listening, the music stutters to where it is unlistenable.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey EdE1, we're sorry to hear that you ran into this issue with your IdeaPad. To try to resolve this, first, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support for further assistance. We appreciate you taking the time to share your feedback with us.
Basic Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic computer. Even though it has good specs it is very basic
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey BIgBLive, thanks for choosing Lenovo!
We hope that your IdeaPad meets your needs, and we appreciate you taking the time to share this with us.
Windows 11s
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows 11s is awful and difficult to upgrade to 11
I would recommend this to a friendLagging
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System hangs without even installing any software in it
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, Gamerhj. We're sorry to hear that you're having this problem with your IdeaPad. To try to resolve this, first, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. (If your device is switched out of S mode) Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button. If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support for further assistance.
Horrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I definitely do not recommend this product, the battery lasts only 1h and 30 minutes after being charged at 100%. I bought this because my old computer was over 10 years old and needed to be replaced, however the disappointment was huge with this purchase. And now I can not go back because the deadline has passed. I do not indicate! Simply the computer works most of the time connected, if you need to take it to work and class, do not count on this without having your charger ...
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi AlineA,
Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your IdeaPad 1i. We apologize for the disappointment that this has caused you and we'd like to work with you to try to resolve this.
Regarding your issue with battery life – there are many variables that contribute to shorter battery life. Thankfully, many of those variables can be adjusted. By default, the system will tend to give more speed when needed, which can sacrifice battery life. If you want to squeeze out more battery life, we recommend utilizing the Lenovo Vantage application that is preinstalled to adjust settings related to power and battery performance (to access relevant settings, open Vantage > Device Settings > Power). You can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both worlds.
Please update us when you can regarding this and reach out to us again should you have any questions or need further assistance.
Best Regards,
Lenovo
Buy Something Else
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not aware that in order to even use this machine one must log in to a Microsoft account. It's a necessity to get to the desktop. I never would have bought this thing at any price. About an hour after I opened the box on December 11, I went online to return it. After going through the usually useless chat bot and a real person who claimed that they already had the return and I’d see a refund in 2 to 3 days, I was told by another person that they arranged to have UPS pick it up, and was advised that I’d receive an email or phone call within 24 hours, with a caution to be sure to check my spam and junk folders. Still checking.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi there, we're sorry to hear that your experience has been poor. It is a requirement for all Windows 11 devices to login to a Microsoft account upon setup. We recommend continuing to work with Best Buy customer support to resolve your issue.
Refuses refund on Norton comp didn't support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.computer is great. however when trying to download "free trial of Norton" it wouldn't support it. you have to put in your credit card information, and we got charged $94 for norton service we never used or downloaded. Best Buy WILL NOT refund this service even if never downloaded or used. I spent hours trying to get it back w/ zero results. i will never purchase from best buy again.
I would recommend this to a friendBiggest disappointment ever.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest disappointment ever. I've had more respect for Lenovo previously, not anymore.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey PavelM,
Thank you for sharing your thoughts with us. We are sorry to hear that you are dissatisfied with your IdeaPad 1i. We apologize for the disappointment that this has caused you, and if you'd like, we would love to work with you to try to improve your experience.
Whether or not you still have your IdeaPad, we would love to hear more commentary on what went wrong for you in your time with your IdeaPad 1i. And if you do still have your IdeaPad and are still experiencing an issue, for swift assistance, please contact Lenovo Support online or over the phone at: 877-453-6686.
Please update us when you can regarding this.
We look forward to hearing from you.
Best regards,
Lenovo
Lenovo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is a glorified paper weight. It shuts down randomly and takes forever to start up
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi KJS1,
Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your IdeaPad 1i. We apologize for the frustration and inconvenience that this may have caused you. We'd like to work with you to resolve this issue.
To start, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button, ensuring all available updates are applied completely.
If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support here: 877-453-6686, for further assistance.
Please update us when you can regarding this and reach out to us again should you have any questions or need further assistance.
Best Regards,
Lenovo
More then VERY DISAPPOINTED!!!!!!!!!!!!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a system failure with this computer. It took over a month to resolve of being on the telephone with lenovo to rectifie, somewhat, the problem. For me I spent 25% of my income to purchase this disappointing piece of junk. I'm now stuck with this...... It still drops out of wifi and reconnects all on its own. Never will recommend this brand to anyone!
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi WilliamG,
Thank you for sharing your feedback with us. We are sorry to hear that you are still having trouble with your IdeaPad. We apologize for the frustration, disappointment and upset that this has caused you. We'd like to work with you to resolve this issue.
We're not sure what steps you followed with Lenovo Support, so to start, we recommend ensuring you have the latest software by checking for updates, as this could correct the wireless connectivity issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. (If your device is not in Windows 11 Home in S mode) Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button and apply all available updates.
Please update us when you can regarding this, and please reach out to us should you have any questions or need further assistance.
Best regards,
Lenovo
Pc vs iMac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me I didn’t like because I’m an apple person. Returned it for a iMac. For me made more sense. Bought it from Best Buy. Very happy!!!!!!!!!!
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey LoriY, we're sorry to hear that your IdeaPad was not a good fit for you, leading to you returning it. We hope that you consider our products again in the future, and we thank you for your time taken to share your perspective.
Less than a week and no wi-fi connectivity
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the update on 12/20/24 knocked my wi-fi connection out and I can’t get it back even after uninstalling the update. It is not my router or provider because my tvs and cell phones connect to wi-fi perfectly. FRUSTRATING!
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, DebRo. We're sorry to hear that you're having this problem with your IdeaPad. To try to resolve this, in-depth troubleshooting will be necessary to fix the issue. We recommend contacting Lenovo Support for further assistance, and we thank you for taking the time to share your experience with us.
Sad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a HP and took it to Geek dept. They GeekSquad said it was not compatable to what I had so he went and pulled another computer A Lenovo. I am having a hard time because it is not like what I had. I feel I have spent almost 500 dollars for nothing. They were told I wanted another HP.
No, I would not recommend this to a friendLaptop purchased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery doesn’t last as long as Best Buy had advertised.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey MarandaC,
Thank you for sharing your feedback with us. We're sorry to hear that the battery life on your IdeaPad 1i fell short of your expectations. We'd like to work with you to resolve this and provide some context.
The advertised battery life claims are determined by using the device in a specific scenario that can help achieve the best battery life possible. During test like these, the conditions you may be using your IdeaPad can vary greatly depending on device settings, the workload the laptop is under, and more.
By default, the system will tend to give more speed when needed, which can sacrifice battery life. If you want to squeeze out more battery life, we recommend utilizing the Lenovo Vantage application that is preinstalled to adjust settings related to power and battery performance (to access relevant settings, open Vantage > Device Settings > Power). You can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both worlds.
We hope this helps to improve your enjoyment, and please update us when you can regarding this. Feel free to reach out with any questions that you may have.
Best Regards,
Lenovo
Don't do it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds too good to be true? It is. The laptop worked fine for one evening. The next morning: not so much. It no longer detects any USB drive (including the mouse). Then the first restart ended in a frozen blue screen after a hard restart (soft restart failed.) Returning it today.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey MartaH,
We are sorry to hear that you had trouble with your IdeaPad, leading to you returning it. In the future, should you encounter any issues with our product, please feel free to contact Lenovo Support for assistance in resolving your issues.
We hope that you choose our product again in the future and appreciate you taking the time to share your perspective with us.