Customer Ratings & Reviews
- Model:
- 81B5000KUS
- SKU:
- 6061900
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers love the Yoga 720 for its portability, light weight, and fast performance. They appreciate the touch screen and the affordable price point. However, some users have concerns about the fan noise, battery life, limited storage, and overheating issues.
This summary was generated by AI based on customer reviews.
EXCELLENT LAPTOP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lenovo laptops are the best I have this one and it is the best one I ever had Lenovo is the best made and greatest laptops that you can buy I would definitely buy this again if I needed it again
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Thank you for choosing the Lenovo Yoga 720-12. We are pleased to hear that the Yoga 720-12 is working out so well for you.
- Cons mentioned:Overheating
Worst Choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So when I first got this laptop it was great and all until I had started to use it daily all day. The mouse pad does not work at all and my laptop has had all of the updates that are needed. (NOT AN UPDATE ISSUE) I have had to get the screen replaced multiple times. The computer tends to freeze a lot and also not want to turn on even though it is charged. I was very excited because I bought this computer with my own money and it turned out to be the worst choice in Laptops. I have had the worst experiences and not to mention it gets extremely hot and loud as if your leg feels like it is burning off. So definitely choose a different laptop.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .There is Lenovo utilities on this system to help you maintain the health of this device. Type "Lenovo Vantage" in the Cortana Search window. Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop need to get another one in the coming months
I would recommend this to a friend- Cons mentioned:Fan noise
not that great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad fan noise and malfunctioning touchpad after sleep mode. I will return it if they can't fix these two problems. They are super annoying
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with your Lenovo Yoga 720-12., There is a new driver update to correct the issue with the touchpad on your device. Follow the link below to look for new driver updates for your specific system. You can also run diagnostics from the Lenovo site as well. As always, be sure to create a restore point on your system before you make any changes. You can do this by just typing "restore point" in the search window within Cortana and follow the link to create a restore point. Here is the link:
https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-720-12ikb/downloads
Almost perfect, but the fan noise kills it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.(tl;dr - If you don't care about fan noise, then this laptop is pretty close to perfect.) I really wanted to love this laptop. It checks all of the boxes for my requirements - small size, lightweight, excellent screen, fantastic keyboard, fast processor, fast (m.2) SSD. Unfortunately, the constant loud fan noise drives me crazy! If Lenovo had chosen to use the i5-7Y57 instead of the i5-7200U, it probably would have been perfectly cool and quiet, but the i5-7200U runs hot and keeps the fan on ALL THE TIME. I tried BIOS settings (Fan Mode: Quiet), I tried changing the Windows Power Settings (Passive Cooling, Max Processor Speed < 100%), and I even tried a Lenovo fan control app from GitHub - nothing worked! Hopefully Lenovo can sort this out eventually with a firmware update and/or new drivers, but I'm not going to hold my breath. (Pro-tip: search for "Lenovo Fan Noise" - seems to be a widespread problem.)
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with the fan noise from your Lenovo Yoga 720-12. There may be new BIOS/driver updates for your specific system to fix this issue. Follow the link below to look for new driver updates for your specific system. Use the "Update Your System" feature to be sure you get all of the BIOS and drive updates for your specific device. As always, be sure to create a restore point on your system before you make any changes. You can do this by just typing "restore point" in the search window within Cortana and follow the link to create a restore point. If the problem persists, we recommend you call Lenovo Tech Support at: 877-453-6686. Here is the link:
https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-720-12ikb?linkTrack=Homepage%3ABody_Search+Products&searchType=3&keyWordSearch=Yoga%2520720-12IKB%2520Laptop%2520%2528ideapad%2529
Should've got a macbook
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to let this laptop for school and within less than 6 months there were problems with the hardware, so I had to pay and get it fix for $300. Then less than 3 months or so, there was another problem due to the motherboard to get it fix is another 300. Felt like I wasted so much to keep this laptop going. Should've just brought a macbook which lasts more longer.
No, I would not recommend this to a friendGreat laptop, Black line issue though
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy this laptop. It works great for my needs. The thing I'm upset about is that there is an issue with the displays and the laptops are still being sold. I had the laptop for just over 2 weeks when a black line appeared, running across the top of the screen. I would not recommend purchasing this laptop until this issue is fixed. This laptop should not have been on the shelf. If I would have known about the issue, I wouldn't have purchased.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having an issue with your Lenovo Yoga 720-12. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date, including BIOS/Drivers that may help the screen issue you mention. Type "Lenovo Vantage" in the Cortana Search window. Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.
Poor warranty repair service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Yoga 720 came with a defective modem. I sent it off to Lenovo US for repair under warranty. It’s been 30 days since Lenovo received it and still no repair. I have called twice and was told they are awaiting parts to make it work. This is way outside of Lenovo’s stated turnaround time for warranty repair. I’m up a creek without a computer so I will have to go and buy a new one tomorrow to make my project deadline. I’m out $700 on this Yoga with no way to recapture this expense. Is this bad faith by Lenovo? I would say Yes. Oh, and if you like speaking with off shore technical support who has no knowledge or authority to fix your issue, except to relay a trouble report back to Memphis for a 48-hour follow up, than you will love Lenovo.
No, I would not recommend this to a friendPower button failure
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would suggest not buying a Lenovo. Power button failed on this laptop after about 18 months. Lenovo support was TERRIBLE. This seems to be a known problem with the laptop and is listed on their forum as an issue. Lenovo support just said laptop out of warranty, not their problem and nothing they could do. No offer of even a way to fix the laptop if I was willing to pay. Just told to take it to local store. This is the SECOND Lenovo laptop that I purchased that has failed. I OFFERED TO PAY FOR REPAIR AND LENOVO SAID THEY REFUSE TO ACCEPT OUT OF WARRANTY REPAIRS. I explained that I would post this information - since I fell it is worth knowing for a potential buyer. Lenovo customer support said I was free to post whatever I wanted. We agreed that while it might be my opinion that this was a bad policy, the support tech restated that it was a fact that Lenovo policy was not to offer any out of warranty repair - even if customer was willing to pay.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you had issues with the power button on your Lenovo Yoga 720-12. This device ships with a limited 1-year manufacturer's warranty covering OEM issues, like the power button, so if your Yoga 720-12 is not more than 1-year old and you registered the device, the power button should be covered. If you are out of warranty, we recommend you use a certified technician for repairs, like Best Buy's Geek Squad Service. You can call Lenovo Tech Support at 877-453-6686 for additional information about your Yoga 720-12 and your options.
Track pad does not work. Common issue with Lenovo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so i have been a mac user for around 7 years. I was in need of a new computer and figured i try the switch back to windows. As for windows 10. I like it It has a lot of great features. So i have had the computer for 9 days now and on the 8th day the trackpad stopped working. I looked into it and this is a common issue. In fact the track pad does not even show up in the Settings>mouse options. Its as if there is no drive for the track pad. This is very diaspointing as i did enjoy the computer but will be taking it back as this is a common issue with these computers and for it being a new computer i really dont want to keep it when its having issues the first week. The display is nice. The 2 in 1 is cool. The speakers suck even though they claim to be great. They really are not that great at all. My 2011 macbook sounds better. Anyway even though its a great computer i have to give it a 1 start becuase if the track pad doesnt work the thing is useless. I bought a laptop not a tablet.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Thank you for choosing the Lenovo Yoga 720-12. There was a recent Windows 10 update that has effected the touchpad driver on this device There is a new driver update to fix this issue. Follow the link below to look for new driver updates for your specific system. Be sure to use the "Automatic Driver Update" to be sure you update all the necessary files for your specific device. As always, be sure to create a restore point on your system before you make any changes. If you need further help, you can call Lenovo Tech Support at: 877-453-6686. Here is the link:
https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-720-12ikb/downloads
Disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first PC purchase after using macs for the past 10 years. I was really excited for the 2-in-1 features and the "four modes" you can use the computer in. After a few months the switching from tablet to computer mode never went smoothly, and there were a lot of glitches. After owning it for a year it started running extremely slowly and there was about a month's time where it just stopped logging on. After an extremely small fall (about 2.5 ft in a case - which I've never seen fatally damage any of my electronics) the screen cracked and its completely unusable. Disappointing life-span for the cost, I would not spend the money on this again.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .For 2018, Lenovo retained its place for a second year as the best laptop vendor:
https://www.laptopmag.com/articles/laptop-brand-ratings
Get insurance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get the insurance. I rarely use my laptop which is why I bought this one because I don’t use it unless I have to. Well my screen cracked with just me opening it and I learned after calling Lenovo that despite me just opening it and the left corner of my screen cracking I need to pay for the expenses. Mind you I purchased my laptop mid August in 2017. This just happened in February 2nd and I am still paying for my laptop since I am in college. I hope my review is useful and there is one less victim of the defect I learned various people had with the screen as well in the Lenovo form after I spoke with them. I had no issues other than this major one with the laptop.
No, I would not recommend this to a friendLoved it but has some issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer with the hopes to use it at college. It worked perfectly for the first year and a half but then the screen started to flicker. I have had it "fixed" by geek squad twice and yet the issue seems to still occur. The last time I brought it in they said that is was an issue that they were seeing more frequently in this product, and that until Lenovo does a recall they can do nothing for me because it does not fail diagnostics. I wish I would have gotten more than a year and a half out of it. I really just want it to be fixed.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with your Lenovo Yoga 720-12. The flicker issue you mention, may be due to a recent Windows 10 update that is effecting older BIOS/Driver software on the device. Once the BIOS/Driver files are updated, the problem is fixed. You can do this yourself. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.
Won't Power On
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this laptop online and picked it up in the store. I got home and tried turning it on and it wouldn't turn on. I thought maybe the battery was dead so I charged it for a couple of hours and when I went to turn it on again....nothing. Glad this happened on Day 1 cause I can just return it! I am not going to deal with this headache for the life of the computer. Extremely disappointed!!
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you had issues charging your Lenovo Yoga 720-12. We recommend you call Lenovo Tech Support at: 877-453-6686 for more specific help with your charging issue.
Mouse and touchpad works intermittently
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box the mouse kept disappearing during use. I saw several similar comments and they are valid. I took it back to the store and showed the sales person the issue. I even showed him on the display model they had on the floor. Best Buy allowed me to exchange the laptop without question. I settled on an HP for a similar price. Lenovo will not be on my list of options in the future.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear you had an issue with your Lenovo Yoga 720-12. With regard to the touchpad issues you mention with your device, there is a new driver update for your specific system to fix this issue. Follow the link below to look for new driver updates for your specific system. You can also run diagnostics from the Lenovo site as well. As always, be sure to create a restore point on your system before you make any changes. You can do this by just typing "restore point" in the search window within Cortana and follow the link to create a restore point. Here is the link:
https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-720-12ikb/downloads
Slow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Lenovo laptop is very slow and does not work on amazon video, so i can't watch movies or anything on here. Also, the Agent i was chatting with on this website did not help me at all. He gave me no info on trying to fix my laptop. I loved it so much in the store, but did not expect it to be so slow and bad. I do not recommend this laptop.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with your Yoga 720-12. This system should be a fast system with its Core I-5 processor, 8GB of RAM and a 128GB solid state hard drive. Be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programing errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.
Worst laptop I ever owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. It has tab key problems, cursor problems, major problems, hate this laptop in every possible way. Hate the associate who recommended it even more. Overpriced for nothing. Not a big fan of Dell, but Dell would be a dream right now.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with your Lenovo Yoga 720-12. You can scan your device hardware and software for issues and correct many of the issues, by using the Lenovo Utility software installed on the device. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. Additionally, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programing errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.
Touchscreen crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Touchscreen literally does not work below 70°F. Unless you want the equivalent of a $250 computer with no touchscreen don't waste your time or money on a Lenovo Yoga. They used to be good, but not anymore. Total cheap crap. I would not even wish this piece of feces on my most hated enemy...
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .The issue you describe can be fixed with a BIOS and driver update. You can easily accomplish this by using the Lenovo Utility software installed on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.
Won’t turn on.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this laptop brand new last night. And it won’t go past the Lenovo logo screen. Kinda bummed
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with your Lenovo Yoga 720-12. It may be an error with the initial activation of Windows 10 or software that was installed. This system is equipped with OneKey Recovery System. There is a very small pin hole on the right side of the device, right near the power button on the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. If the problem persists after the factory reset, we recommend you contact Lenovo Tech Support at: 877-453-6686.