Customer Ratings & Reviews
- Model:
- 82BJ007TUS/82BJ0001US
- SKU:
- 6426705
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Yoga 7i's touchscreen, ease of use, and performance. Many appreciate its lightweight design, long battery life, and reasonable price. Positive feedback also highlights the laptop's size and attractive design. However, some customers point out limitations in RAM and the number of USB ports.
This summary was generated by AI based on customer reviews.
no title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it works , just the same as the old one did until it broke
No, I would not recommend this to a friendlenovo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't care for the scrolling option. Slow signing in
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .You can make adjustments to the touchpad in your system settings. You can get there by clicking on the magnifying glass at the bottom left of your Windows 10 screen. Type "touchpad" in the search window. Select "Mouse & touchpad settings" from the list of choices. You can make general adjustments to the touchpad there. You can also select "Additional mouse options" for more detailed adjustments to the touchpad sensitivity by increasing the delay of the touchpad. The Lenovo Yoga 7i 15 model number 82BJ0001US, will boot from off to the Windows 10 Desktop Screen in less than 15-seconds. If you are getting slower than expected boot up times, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop 2 months ago. After 2-3 weeks of use it started having trouble opening Chrome and it would freeze up. After a week of that it stopped opening altogether. I used the Geek Squad to remotely re-install Chrome several times. Finally I was able to open Chrome but then if I tried to open a website- I'd get a "oh snap" error. Had to take it into Best Buy to fix- they had it for 5 days and then gave it back to me saying it was fixed. Two weeks later- same problem plus the finger print and camera do not work. Now it is back at Best Buy....going to see if I can get my money back
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with your Lenovo Yoga 7i-15 model number 82BJ0001US. First, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If there is no incompatible software installed but the issues persist, check to be sure you have the latest version of Windows 10 on the computer. Then update all BIOS files and drivers up to that latest version of Windows 10. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.
Faulty Hinge that makes unusable STAY AWAY
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Didn't last a year due to a hinge issue that makes it practically unusable. Reached out to support and was told that the warranty doesn't cover the hinge even though it broke during normal wear and is a known issue per their forums. I escalated the issue but still no luck. Had it less than a year and like I said this seems to be a common issue after about 6 months or so.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .This Lenovo Yoga 7i 15, model number 82BJ007TUS, ships with two, 360-degree hinges on the screen/keyboard area that have been bench tested through 25,000 cycles (8 to 10 years of normal use), without a failure. This Lenovo Yoga 7i 15 also ships with a 1-year, limited manufacturer's warranty that covers OEM hardware issues. If you feel you have an OEM hardware issue, we recommend you contact Lenovo Premium Care for additional help at: 888-278-9707.
DOES NOT WORK WITH ZOOM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product sucks if you are trying to use with zoom. You can hear a horrible noise in the background . People can even hear me in the other end. Now, I am stuck with a product that I can't even returned. I only bought to do online school. Horrible product. Dont buy it.
No, I would not recommend this to a friendTo early to tell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.have not had this item long enough to form an opinion.
No, I would not recommend this to a friendMrs,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with how long it takes to get logged into any of my apps including Google. Still having problems with the cursor jumping around - very frustrating.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello, we are sorry to hear you are having issues with your Lenovo Yoga 7i laptop model # 82BJ0001US. If you are using a mouse please ensure the mouse is compatible with Windows 10/PC. You can try using another mouse to see if this is the issue. If the touchpad is the issue first please try adjust some settings for the touchpad. The senility may be too high. You can do this by typing "TouchPad Settings" into the Windows 10 Cortana Search bar from your Desktop's lower left hand corner. If the issue persists please ensure you have installed the latest Windows 10 updates, system device drivers and BIOS. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan” In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue continues after these updates, we recommend you call Lenovo Tech Support at 800-426-7378 for additional help.
Poor quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned it for 7 days it shuts off by itself won’t come out of sleep mode. The windows says it needs to change my password each time I open it. I bought my son the exact same one and his just turned off and won’t come back on I’m very unhappy with my purchase and will be returning it today!!!
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with Sleep Mode on your Lenovo Yoga 7i-15 as well as your son's model. You can manually adjust the Sleep Mode Settings for Windows 10. Here is a link to instructions: https://support.microsoft.com/en-us/windows/how-to-adjust-power-and-sleep-settings-26f623b5-4fcc-4194-863d-b824e5ea7679. If the issue persists, we recommend you contact Lenovo Tech Support for additional help at: 877-453-6686.
Battery is useless
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this computer for less than a year and for the past several months we noticed a big drop off in battery life. From a full charge to shutting down it takes 6 minutes. I have never had a laptop lose that kind of power in such a short time. I have old computers 5 years old that hold more battery life. For this money they need to build a better system or put a better battery in it. I thought Lenovo was better than this...
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with your Lenovo Yoga 7i 15, model number 82BJ007TUS. This mode ships with an Integrated 71Wh, Lithium-Polymer Battery, which within this model configuration, has a battery life of up to 16 hours, depending on the work the device is performing. If you are getting substantially less battery life first, set your screen brightness at less than 100-percent - try 80-percent to start with. Then, be sure Battery Charge Threshold is turned off. This power management setting should only be used when the laptop is plugged in all the time. It will prolong overall battery life by only charging the battery to 60-percent of capacity. You can turn off Battery Charge Threshold within the Lenovo Vantage APP installed on this computer. In Vantage select Battery Settings and turn off Battery Charge Threshold, if turned on. Also check what programs are running in the background on the computer. Be sure only the programs you want running in the background are. These programs will drain the battery. Here is a link to information about how to find out what programs are running in the background on your Windows 11 computer and how to manage them for better system performance: https://websiteforstudents.com/how-to-find-what-is-running-in-windows-11/. Then, finally, be sure any software you installed is compatible with Windows 11. Incompatible software will drain the battery at a faster rate. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom of your Windows 11 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.
Not Happy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop freezes up where you can't use the number keys on the left or numbers above. Printing is a stressful situation, sometimes it prints and sometimes it doesn't. Wish I had returned before date expired.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are very sorry to hear that you are having issues with the Lenovo Yoga 7i 2-in-1 15.6in Touch Screen Laptop. Please ensure that any software you installed is compatible with Windows. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on-screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.
Fan noise is annoying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop would be great except for the random high pitched fan noise. The hissing comes on randomly and is very annoying. The fan is not blocked nor is it dusty or dirty. The noise ruins an otherwise good pc.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with the internal fan noise from your Lenovo Yoga 7i-15. You can use Lenovo Q-Control to manually control fan and system performance: ( Fn + Q ) option to change the fan by undervolting the processor. If the issue continues, we recommend you call Lenovo Tech Support at: 877-453-6686.
DO NOT BUY!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Laptop, worked fine at first and then started having functionality issues. Has not even been a year and it no longer turns on. It has been used lightly for video calls and browsing the web. No major use and its done for. What a waste of money
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with your Lenovo Yoga 7i-15. Resetting your computer back to original factory setting may correct the issue you are having. This system is equipped with OneKey Recovery System. There is a very small pin hole on the bottom right side of the device, right near the top right corner of the cooling vent on the bottom of the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. Once you have the computer reset, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.
Second time not a charm
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned an HP for this one and having issues out of the box again and returning this week. Streak of bad computer luck continues
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with your Lenovo Yoga 7i-15. Since the issue has occurred within two separate computers from two separate manufacturers, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists regarding the Yoga 7i-15, we recommend you contact Lenovo Tech Support at: 877-453-6686.
I won't buy this brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the beginning of my purchase, it started glitching. Now It's so obvious, having troubles with camera and other functions...I really want to exchange this with other product. But it took two days to deliver to my home an I couldn't decide if I have to return it within two weeks...so I missed the chance to get it exchanged with another laptop without any penalty. Does anyone know how I get it repaired?
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with your Lenovo Yoga 7i-15, model number 82BJ0001US. First, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If there is no incompatible software installed, now be sure you have the latest version of Windows 10 on the computer. Then update all BIOS files and drivers up to that latest version of Windows 10. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.
NOT Happy AT ALL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a words, SUCKS. I can't add other users. It's very hard to link/sync my accts. Made an appt to see tech at the store. he couldn't figure it out either. NOT happy with this machine AT ALL
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with your lenovo Yoga 7i 15 model number 82BJ007TUS. This model ships with Windows 11 Home 64-bit Operating System installed. To add additional user accounts within Windows 11: https://www.how2shout.com/how-to/windows-11-how-to-create-a-new-local-user-account.html. Here is a link to information about synchronizing your other accounts within Windows 11: https://www.thewindowsclub.com/user-accounts-settings-in-windows-11. If you have questions about your Lenovo Yoga 7i 15 we recommend you contact Lenovo Premium Care at: 888-278-9707.
Disappointed and Frustrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having a terrible time using this new device. Google Chrome will not open, sometimes I have to try it 3-4 times. The device also seems to be running slow. I had Best Buy do the set up and I will be taking it back in. Wonder if I bought a lemon.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are very sorry to hear that you are having a software issue with your Lenovo Yoga 7i 2 in 1 15.6 inches Laptop. If Chrome is the only browser that seems to be crashing, please try uninstalling the software, be sure to check the box to delete browsing data, then reinstall Chrome. Here are detailed steps on how to uninstall Chrome:
https://support.google.com/chrome/answer/95319.
Uninstalling and reinstalling Chrome can fix issues regarding the search engine, pop-ups, updates, or any other problems that can prevent Chrome from opening.
If you have extensions on your Chrome browser, we recommend that you uninstall all the extensions, and then add them back one-by-one: here is a step-by-step process on how to uninstall Chrome extensions:
https://support.google.com/chrome_webstore/answer/2664769.
If the issue persists, please check the Google Help Forums at
https://support.google.com/chrome/community/?hl=en&gpf=%23!forum%2Fchrome, and if the issue continues, we recommend that you contact Lenovo Tech Support at: 877-453-6686.
- Cons mentioned:Ram
Not a good one for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trackpad didn’t work. Hardware issue. Overall ok build but 700 for. 8gb ram and a sub par processor is pretty high these days
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with the touchpad on your Lenovo Yoga 7i 15. First be sure that the touchpad has not been inadvertently turned off within Windows 10/11. https://www.lifewire.com/disable-touchpad-windows-10-4587689. If the touchpad has not been turned off and these tips do not allow the touchpad to be turned on, now check to be sure you have the latest version of Windows 10/11 on the computer. Then update all BIOS files and drivers up to that latest version of Windows 10/1. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10/11. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Premium Care for additional help at: 888-278-9707. This Lenovo Yoga 7i 15 ships with a limited 1-year manufacturer's warranty, covering hardware OEM issues, Lenovo Premium Care can assist with any warranty work that might be needed.
Laptop are not normally loud
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop made so much noise. I opened up the laptop and it immediately starts making a loud noise, I took it back and was told that there was a defect.
No, I would not recommend this to a friendComplaibt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So unhappy had to take my lap top back 3 times first two wasn’t old information wasn’t loaded on my Lao top plus I paid all this extra money and a virus got on my machine with webroot and I paid extra fir geek coverage and just received a email they had charged me geek fee 3 times haven’t had it a month yet ready to send it back plus my invoice from geeks said 0 fee. Can’t talk with someone and have to make appointment but can’t get on by line to do do. Very unhappy
No, I would not recommend this to a friendLooks good but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop had some major issues. The flip over top wouldn’t work. Then nothing worked at all. Even the store geeks couldn’t bring it to life. The store did trade it for another which is awesome but if I had to do it again I would not buy this one. I actually don’t like the idea of getting the same computer as a replacement. We did nothing to cause this.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with your Lenovo Yoga 7i-15. It is possible that resetting the computer back to original factory settings may correct the issue you are having. Since you can not boot the computer, this system is equipped with OneKey Recovery System. There is a very small pin hole on the bottom right side of the device, right near the top right corner of the cooling vent on the bottom of the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. Once you have the computer reset, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.