Customer Ratings & Reviews
- Model:
- WT7005CW
- SKU:
- 6450828
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the 4.3 Cu. Ft. High-Efficiency Top Load Washer with TurboDrum Technology, especially noting its quiet operation and superior cleaning performance compared to older models. Users also appreciate its ease of use and larger capacity. The effective spin cycle and the inclusion of an agitator are additional benefits, though some customers have reported concerns about the washer's reliability.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Broke after 1 year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke just after the 1 year mark when manufacturer warranty is over. Luckily, I bought an extended warranty. However, the repair person that Best Buy sent out under the extended warranty did not show up. Still broke!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Katrina. Thank you for sharing your experience with us. We understand your concern about your LG Washer (WT7005CW) model breaks just after the warranty period, especially with the missed repair appointment. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
As a first step, we recommend following up with Best Buy customer service at 888-237-8289 to ensure they can reschedule a repair appointment as quickly as possible. If you continue to experience delays, please send us a private message on social media @LGUSSupport with your unit details and any service records, and we can assist by helping escalate the issue for you.
We’re committed to ensuring that your washer gets the proper care and service it needs, and we appreciate your patience as we work through this with you. ^Juvy
Wrinkled
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this model after extensive comparison shopping and reading Consumer Reports. I had a front loader for many years but there seemed to be installation problems with the overpriced pedastal so bought a top loader. Many comments about improved benefits of top loaders now. The huge problem with this machine is that everything comes out very WRINKLED. I am continuing to experiment with the settings hoping I can find something that does not leave EVERYTHING WRINKLED.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. Here's a link that would help you with the issue [https://www.lg.com/us/support/help-library/clothes-are-wrinkled-CT10000012-1337625976471]. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
Great washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer very thing Work great .great price...
I would recommend this to a friendWasher machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is good but with a few cycles and uses a lot of water
I would recommend this to a friendWorking well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working as expected so far. Has not given any issue.
I would recommend this to a friendbad
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not the most pleasant experience, this washing machine does not do its job well.
No, I would not recommend this to a friendMaryR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cycles take too long and clothes (especially whites) are not getting clean.
No, I would not recommend this to a friendWasher
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it for less than a year and it started to not rinse good.
No, I would not recommend this to a friendwould not purchase this brand again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't like . once washer starts cant turn off if you want spin cycle only 12 minute session cant change time and cant stop it had to contact company - not in owners Manuel load of laundry 66 to 76 minutes long . not energy efficient with times it takes to do a load or user friendly
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Not a good purchase. I regret buying
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can literally say this is better than not having a washing machine, but it's the worst machine I have ever owned and I hate it. It is too smart for its own good and often the computer doesn't even fill up with enough water to cover the clothing to get them all wet. There is no way to just do a rinse cycle that I can figure out. I have resorted to just doing a maximum load with deep wash on everything I do. I would never buy this machine and I'm looking to replace it with a Speed Queen TT5 as soon as possible.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience on your LG Washer (WT7005CW) model. We understand the disappointment and the challenges you've faced with the performance of your unit. Please know this is not the experience we want you to have with your products. We're here to help fix this issue promptly. Please visit this link to obtain more details on the issue you've encountered: https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-water-supply-water-supply-is-insufficient-water-is-supplied-little-by-little-CT00000305-20153066390412. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
Unhappy with new LG washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using this washer for almost a month, I am very frustrated with my new LG washer. I cannot get enough water in the wash tub to clean my laundry unless I use use "deep clean". I used "Normal" today and had to add 5 gallons of water to cover my clothes!!! Also, I don't dare try the high spin cycle, since the medium spin sounds like a helicopter above the house. I am fearful that high spin with pull the plumbing out of the wall. I unsuccessfully tried a Whirlpool washer then upgraded to the LG. I was hoping to be more pleased with the LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
LG Washer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This LG machine leaked, and it does not have a “drain and spin” option. It was touchy and if it thought it was out of balance it would stop and add more water. Kept adding water til it drained our water system tank. Nightmare. Couldn’t drain it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, KayM. Thank you for sharing your experience with us. We understand your situation, and we truly appreciate your feedback. We want to help you get the best performance from your LG WT7005CW washer.
If your washer is not draining properly and the clothes are too wet, this could be due to a drain restriction or an unbalanced load. Here are some troubleshooting steps you can try:
Check for Error Codes: If the washer displays an error code, it can help identify the specific issue.
Balance the Load: Ensure the laundry load is evenly distributed inside the drum. An unbalanced load can cause the washer to stop and add more water in an attempt to correct the imbalance.
Clean the Drain Pump Filter: A clogged filter can restrict water drainage. Refer to the user manual for instructions on how to access and clean the filter.
Perform a Spin-Only Cycle: Although the unit doesn’t have a traditional "Drain and Spin" option, selecting the "Spin" cycle alone can help remove excess water from the clothes.
For more detailed guidance, you can refer to our LG Washer Troubleshooting Guide.
LG Washer - Troubleshooting Washer Does Not Drain or Spin (Clothes Too Wet) - https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washer-does-not-drain-or-spin--1337717767769
Please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you further with additional support.
Thank you for your patience. —Renzo
Disappointed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted only 26 months and LG would not offer any assisted. I will not buy LG products again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kelvin. Thank you for sharing your experience with the LG Washer (WT7005CW) model. We understand how important it is for your appliance to deliver lasting performance, and we appreciate you taking the time to let us know what happened.
If your washer is no longer operating as expected, one step you can try is a factory reset: unplug the unit for about 60 seconds, then plug it back in and power it on. This can help clear any temporary system errors. For additional support, including manuals and troubleshooting tips, you can visit https://www.lg.com/us/support/product/lg-WT7005CW.ABWETUS. If you’d like further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I thought it would be. It gets the unbalanced signal even when there aren't a lot of clothes. It's too deep and hard to take the clothes out as well. Not good for shorter people.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG High Efficiency Smart Top Load Washer. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. You can always reach out to us our LGSupport Team at (800)243-0000.^Jai.
LG washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was damaged on arrival and had interference with the replacement and had to wait another week for delivery.
I would recommend this to a friendDissatisfied
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I washed a sheet and mattress pad on bedding cycle and they did not spin. Came out wet. I had to wash one item at a time. Normal cycle does not have enough water. I cannot wash a load of more than two towels. This is ridiculous. I have agitator but doesn’t seem to agitate. I have to wash some things twice. If I hit deep wash nothing happens which is suppose to give me more water. Very dissatisfied.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tina. Thank you for taking the time to review the LG Washer (WT7005CW) model. We regret the dissatisfaction you have experienced with the performance of the machine. We understand how frustrating it can be when your laundry doesn't come out as expected. We strive to provide reliable and efficient washing machines; your experience does not reflect this. We're here to help. Please visit the following links regarding the water level and spinning issue: https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-water-supply-water-supply-is-insufficient-water-is-supplied-little-by-little-CT00000305-20153066390412 and https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning-CT10000012-20150584818000. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We are here to ensure your continued satisfaction and provide any support you may need. ^Juvy
Horrible Installation/delivery service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience with the installation, the first machine started leaking right after they installed it, had to lose another entire day of work to wait for them to bring the second one, not mention that I didn’t have clean colors for 2 weeks because they took my working washer the first time. HORRIBLE to say the least.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the inconveniences you've encountered in dealing with your LG washer. Thank you for communicating your experience with us. We’re sorry to hear that you didn’t have a great experience with the installation service. We want to look into this. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further.
We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number. -Cazz
ONLY LASTED 45 DAYS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Nov 30th, it's now Jan 15th and this washer is already giving us problems. OE error and no issues with the setup as far as I can tell. It drains, but very slowly and gives us the error constantly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your delivery guys didn’t want to do their work. Due to the water situation. I could’ve go down and shut it off for them. They just gave too many excuses. Not only I spend so much time in Best Buy to purchase the washer but when they came I had to leave my job early for nothing. Unsatisfied sorry.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.~ Tanisha
Open Box Fail
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an open box purchase. I was told all items were teated & guranteed to work. I didn’t even get thru a load & it stop working. Had to go purchase another one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly-noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. Please contact your retailer as soon as possible so that they can facilitate the exchange for you. ^Jennifer