Customer Ratings & Reviews
- Model:
- WKEX200HBA
- SKU:
- 6420312
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower's quiet operation, ease of use, and efficient cleaning performance. Many also highlight its space-saving design and large capacity despite its compact size. While some found the unit heavy and installation challenging, the positive feedback on its functionality and features outweighs these concerns. The app integration, while useful for some, is a point of contention for others.
This summary was generated by AI based on customer reviews.
Doesn’t clean!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New HE washers don’t work. They don’t use enough water. If you want to ruin a good thing get the Government involved. They new water efficiency standards make it so I have to use pre soak and extra rinse just to have somewhat clean cloths. Get a comercial grade machine. They are less fancy just buttons and dials but they work and work well and they do it for years. I should have bought a Speedqueen or Maytag commercial machine. The dryer works fine but I am so aggravated by the washer and now I can’t return it. Take my advice and avoid all HE washers from all brands they all suck.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Do not buy this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washers sensor broke within 2 weeks of purchase. Then it took them another 3 weeks to get the part in and send someone out to repair it. Having to spend money to wash our clothes at a laundromat was very inconvenient.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there!
We understand the issue you've experienced with the WKEX200HBA washer. It’s concerning to deal with repairs, especially so soon after purchase. We understand how important it is to have a reliable washer, and having to resort to a laundromat is certainly not ideal. For future reference, you may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078
Your feedback is valuable, and I encourage you to reach out to @LGUSSupport if you need further assistance or have any concerns moving forward. We appreciate your patience during this process, and we hope your washer is back to working order soon.
Thank you for sharing your experience. —Avril
Good machine, bad smell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer has smelled of mildew from day 1, still am trying to get it taken care of.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Steven. Thank you for sharing your experience with us. We understand your concern about dealing with the mildew smell in your LG Washer (WKEX200HWA) model, especially when you’ve been trying to resolve it. We really want to provide you with high-quality products and make sure everything runs smoothly for you.
To tackle the odor, we suggest running a cleaning cycle with a cleaner made just for washers; it can really help get rid of any mold or mildew. Also, leaving the door open between washes is a great way to let the drum dry out, which can help prevent any future smells. If you need more assistance, check out https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757.
Feel free to send us a private message on social media @LGUSSupport with your model number and any details, and our team will be happy to help you out to make sure we get this all sorted. ^Juvy
Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea how the unit works. This has been the worst experience ever. The unit was suggested at an on site visit. The unit ends up not fitting into the space. The unit was removed with the delivery truck, yet I am still not getting a refund, and have a bogus appointment for retrieval of until scheduled for several weeks from original install/delivery date.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for sharing your experience with us. I'm truly sorry to hear about the challenges you have encountered with your LG unit and the disappointing experience you have had. It's understandable that not knowing how the unit works and finding out that it does not fit into the space can be frustrating and disheartening.
We apologize for any inconvenience caused by the suggestion of the unit during the on-site visit and the subsequent issues with its fit and removal. Your feedback is important to us, and we will work to ensure that such situations are addressed and resolved promptly to prevent similar occurrences in the future.
We understand your concerns about not receiving a refund and the delay in scheduling a retrieval appointment for the unit. We apologize for any confusion or frustration this may have caused you. Rest assured, we will investigate the matter further and strive to expedite the resolution process to provide you with the assistance and support you need.
If there is anything else we can do to assist you or if you have any additional concerns to address, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Flooded my house
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken washer upon arrival and installation. Flooded my entire laundry room and living room. Required floors to be completely changed...still waiting on best buy to answer my claim.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sara. Thank you for leaving us a review of the LG Washer (WKE100HVA) model. We're sorry to hear about the broken washer that resulted in flooding and damage to your laundry and living rooms. We aim to offer good products that meet our customer's needs. We are taking your feedback seriously and working to resolve your claim quickly. If you need help, please reach out to us on social media @LGUSSupport. ^Juvy
The washing machine is terrible.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine shakes very loudly during the spin cycle. It's so loud I heard it upstairs. The door opened at some point and water spilled out on the floor in ftont of the washer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Shaun. Thank you for taking the time to share your experience with us regarding your LG Washer (WKE100HVA) model. We understand that a loud and shaking washing machine during the spin cycle can be disruptive and concerning. Our machines are designed to provide efficient and effective cleaning while maintaining stability. It is clear that your experience does not align with our standards. Please visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
2 no-show for damage during delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washtower was damaged at the time of delivery. I called GeekSquad 3 times and stayed on the phone 30min-1h each time. Twice BestBuy scheduled replacement deliveries for me, I've made myself available from work each time, but both times it was a no-show. I was even promised a gift card, but so far it's been one month, I have a damaged washtower in my house and my old washer was hauled.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Have to drain every time I use it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, you have to drain it every time you use it otherwise it smells like a rotten egg. I am on city water to. Everytime I use it I drain about 40oz of water that did not get pumped out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with LG Wash Tower (WKE100HWA) model. We understand how important it is for your laundry appliances to work efficiently and reliably. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We appreciate your feedback and will use it to improve our product. We will investigate the issue further to determine the cause of this problem and find a solution to ensure that you can use the dispenser without the need for frequent draining.
If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
SAD BUT TRUE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This this is louder than my gf and shakes more than she shakes her head when were trying to figure out where to eat. I would not recommend it. It moved forward from the shaking so often that the dryer vent connection actually fell apart like my last relationship. Go with literally ANYTHING ELSE
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Mac. We're genuinely sorry to hear about the challenges you've faced with your LG Refrigerator. It's disheartening when a product doesn't meet your expectations, especially when it affects other appliances and household items. Your feedback is incredibly valuable, and we're committed to finding a solution.
We understand the frustration and inconvenience this has caused. If you have any further questions or need assistance with anything else, please don't hesitate to send us a private message via Facebook or Twitter @LGUSSupport. Thank you for bringing this to our attention. —Kai
- Pros mentioned:Noise level, Overall performance
Samsung LG washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using this washing machine for a while now, and it's been a great addition to my home. It’s efficient, relatively quiet, and handles large loads with ease. The different wash cycles are practical, and clothes come out clean and fresh every time. Overall, it’s reliable and does exactly what it’s supposed to do. 10/10 easy hook up and clear instructions . 100% recommend
I would recommend this to a friend Major Faulty Design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tandem washer/dryer is totally useless as violently shake and moves during the spin cycle regardless of how low of a spin cycle one chooses.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Darius. Thank you for sharing your feedback with us. We understand your concern about your LG Washer (WKE100HWA) model shaking and moving during the spin cycle. We strive to provide reliable, high-quality products that exceed our customers' needs and expectations.
To address this, we recommend checking if the washer is level. Sometimes, uneven flooring or an improperly leveled unit can cause excessive movement. You can adjust the washer's feet to ensure it's sitting evenly. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363.
If the issue persists, please send us a private message on social media @LGUSSupport, and we’ll assist you further with troubleshooting and explore the best solutions for you. We're here to help. ^Juvy
Door mis aligned and hard to close
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this bec it was cheaper since it was returned by previous buyer. We were never explained the defects it came with since it was plastic wrapped when we found it. The door is mis-aligned and we have to lift it for it to fit and close. It also came with more scratches and dents which were never relayed to us.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anne. Thank you for taking the time to review the LG Washer (WKEX200HGA) model. We apologize for the inconvenience you've experienced with the misalignment of the door and the difficulty in closing it. We understand how frustrating it can be when a product does not meet your expectations, especially when it was purchased as a returned item.
We apologize for any miscommunication regarding the defects of the product. We strive to provide accurate information about the condition of our returned items. To address the issue with the misaligned door, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do to assist you further, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Juvy
Awesome product, terrible quality.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in June and now in September the main board is out. Thankfully technicians from LG are coming over but how is it possible that it’s already dead? It will not drain the water. OE error.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy couldn’t install. Offered zero helpful suggestions. Called customer support, didn’t support. Major disappointment. Will buy from my local appliance store next time…. Lesson learned.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm so sorry to hear that your experience with LG was disappointing. I can only imagine how frustrating it must be to have trouble installing a product and not receive any helpful support from the store or our customer service team.
First and foremost, I want to acknowledge your frustration and disappointment. It's unacceptable that you didn't receive the support you needed from Best Buy or our customer support team. I apologize for the inconvenience and distress this has caused.
I want to assure you that we take your feedback seriously and will do everything we can to improve our customer service and installation processes. It's clear that we fell short of your expectations, and for that, I'm truly sorry. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Scratched floor! Design issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is something installed underneath that left several scratches in my wood floor during installation. Appears to be a design issue.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
LG w/d
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like it all overall and water gets stuck in the flange around the washer door
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We’re sorry that the product did not meet your overall needs. We work continuously to improve the quality of our products and services that drive customer satisfaction. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^James.
Broke down after 1.5 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You would expect better reliability from LG. After only 1.5 years of use, the buttons stopped lighting up and machine won’t power on. Unfortunately manufacturers warranty is pathetically only 1 year.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your review with us in regards to your LG Smart Front-Load Washer. We understand your disappointment when it encountered issues just almost two years after purchase. We want to assure you that we take customer satisfaction seriously, so to address this matter promptly, we recommend reaching out to our LG Social Media team on Facebook or Twitter using the hashtag @LGUSSupport and including the model and serial numbers of the washer. We are eager to help you! ~Rita
would have been great !!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.well researched and said this was the one ! and best buy had it on sale. BUT BEST BUY TAKES ORDERS BUT FAILS TO DELIVER !!!! IT WAS EXPLICITLY NOTED WHEN ORDER WAS TAKEN IN HARTSDALE STORE 2ND FL DELIVERY GUESS WHAT BEST BUY DOES NOT DELIVER TO 2ND FLOOR THEY CAME 3 TIMES TO ATTEMPT DELIVERY BUT FAILED !!! IF YOU NEED SOMETHING DELIVERED TO A 2ND FLOOR DONT BUY FROM BEST BUY !!!!!!
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t get the washer and dryer.. geek squad said it wouldn’t fit.. I don’t think they wanted to drag it up a flight of stairs.. next week sent Tv and entertainment guy!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with LG Washer (WKEX200HWA) model. We're sorry to hear about the inconvenience you faced with the delivery of your unit. We aim to provide excellent service and ensure a smooth and seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Sucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance rattles horrible I would not recommend this product at all NEVER!!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Julios. Thank you for sharing your experience with the LG Washer (WKEX200HGA) model. We understand your concern about a rattling noise, and we’re here to help you resolve it. We strive to provide high-quality products that exceed our customer's needs and expectations.
First, ensure that the unit is on a flat, level surface and that all four feet are properly adjusted. A common cause of rattling can be from items inside the appliance, so we recommend checking if anything inside is loose or improperly positioned. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062.
If the issue persists, please send us a private message on social media @LGUSSupport, and our team will assist you in resolving the problem as quickly as possible.
We appreciate your patience and hope to turn your experience around. ^Juvy