Customer Ratings & Reviews
- Model:
- WKEX200HBA
- SKU:
- 6420312
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.
This summary was generated by AI based on customer reviews.
Not a Good Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was a mess, machine did not work on delivery and refund was very long to process and finally get right.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Margaret. Thank you for taking the time to share your experience with LG Washer (WKEX200HWA) model. We're sorry to learn about the issues you encountered with the machine not working upon delivery and the delay in processing your refund. We strive to provide high-quality products and great customer service to ensure a smooth and seamless experience. Your feedback is invaluable to us, and we appreciate your patience and understanding. If there's anything else we can assist you with, please reach out to us on social media @LGUSSupport. ^Juvy
Worst delivery experience ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst delivery experience ever. Damaged wall and damaged floor, Best Buy won’t take responsibility. 10+ calls and no callbacks.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with your LG Wash Tower (WKE100HVA) model. We understand that the damage to your wall and floor during the delivery process is unacceptable and the difficulty you experienced in reaching out to us for assistance. We take incidents like this very seriously. We strive to provide prompt and efficient customer service, but unfortunately, we fell short in this regard. We would like to make this right for you. Please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Wolf Galeano
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were very excited to get home our intelligent laundry unit . we loaded it up with some laundry into the washer and after washer was done we were ready to use the dryer and we guess what ?!?? The dryer did not work ,well it work but it didn’t heat at all .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Zero customers service eith best buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy in best buy. Zero customer service they dont care about you. Uou can buy it with other store
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm sorry to hear about your negative experience with customer service at Best Buy. We strive to provide excellent service and support to all our customers, so it's disheartening to hear that you did not receive the assistance you needed. We appreciate your feedback and understand your frustration. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Broken washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is already broken. We’ve had it for less than a month.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit is not working properly. Please contact our Customer Support via direct message at Facebook and Twitter so we can better investigate and assist you with a resolution.^Venette
Bad customer services
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is terrible get ready to spend a lot in electricity. I tried to exchange it for a gas and the said no even before I opened it .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG HE Smart Front Load Washer & Electric Dryer WashTower, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
- Pros mentioned:Ease of use
Perfect machine for my limited space
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Living in a condo, I was pretty much limited to those old school "Laundry Centers" that use agitators and have very limited capacity. I decided to upgrade to this, and not only does it fit perfectly (literally), it's a fantastic set of machines. Very easy to use and it can fit everything I need (including bulky blankets - a former impossibility). It has just enough options to get anything you need done without being overly complicated. Oh, and my items come out sparkling clean every time, and the dryer takes about 1/2 the amount of time it used to. I've used the steam function a few times to disinfect after illness, and it worked great. The connected features/app are basic, but useful. I do appreciate how it has a reminder to do certain maintenance tasks after every "X" load (e.g. every 10 dries, you should wash your lint filter with water and air dry it, every 30 washes you should clean the washing tub, etc.). Been using it for about six months and so far, so great! :)
I would recommend this to a friend - Pros mentioned:Noise level, Size
Love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so much already. They are quiet, compact, and arena bulky like my old stackable washer and dryers.
I would recommend this to a friend Lg washer/dryer unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice but too temperamental for me. And the dryer didn't heat up. And all i want to do is wash my clothes. I prefer knobs and dials, more reliable.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your product experience feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Best by very bad to buy from
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t get my purchase No reschedule my delivery to jam 25 /2023 It so ridiculous
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi,To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused.^Vanessa
Came with a bad water pump!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First day delivered the washer filled with water and won't drain.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Unsatisfactory
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service, machine was faulty! Not worth the hassle. Never buying a major appliance from Best Buy again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Worst delivery ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could 0 stars I would, it is officially my 5th delivery and every appliance has been damaged
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about your experience with the delivery. If you need any assistance with your LG product, send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Very short dryer cord
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer cord is too short. This stackable is useless.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate your time for leaving us a review in regards to this 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence in Candy Apple Red. Your suggestion of how to improve the customer experience is very helpful. We assure you that your review is considered and does not go unnoticed. We will surely pass on your feedback to the rest of our team. ~Anthony
Scratched washer machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received my washing machine scratched in the upper corner and I have not reported it ... they should have more communication in the delivery of the products they send
I would recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
- Pros mentioned:Noise level, Overall performance
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washing tower. Quiet and works beautifully.
I would recommend this to a friend Sucky service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucky service..... Do not recommend purchasing from best buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Worst ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ever. Bought the stuff Carried them home with 3 people and they are defective. The. Took almost 2 weeks for full refund.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not received
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hope it is a nice item BUT, I have not received it yet.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Chad. Thank you for taking the time and effort to leave us feedback. We apologize for any delay in receiving your item. We recommend reaching out to the BestBuy Customer Care Team to get the status of your unit. ^ Dan
Bad delivery planning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to cancel this order due to best buy couldn't keep not one but 2 didn't delivery dates.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette