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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2767 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 2,767 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    BEST APPLIANCE EVER!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply OUTSTANDING! Well made....amazingly quiet...smart...coolest appliance every purchased! Worth the money!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wash and Dry

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it!! Saves space and it takes a big load when we Wash and Dry

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great appliance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little expensive, but a great appliance, quiet and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    combo washer/dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had got this originally for our summer home, but it has worked so well we have it now at our main dwelling.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great washer & dryer set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer combo. Really pleased with the set.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this set! Works great and saves so much space

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great for Narrow Spaces

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased my home, there was a small space in my garage. This set fits perfectly and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simply Smart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to install. The Smart features are great and the unit is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Stacked Unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to be able to make more room in laundry room.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Machines

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love It. We went from top load machines to the new LG. It is ver efficient and and cleans well

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the best choice for small apartments. I bought it almost a year ago and I am very satisfied with this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Made a short person happy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being in the market for a stackable washer dryer and also being short I was left with no choices that would not have required a step stool to reach the dryer knobs. I came across this beauty here at Best Buy. One piece- washer and dryer. The touch screen for both units is located in the middle so I have no problem reaching it. Genius! Works very well. Not being separate pieces either unit crashing will mean buying something else is the only reason it got 4 stars. Got the extended coverage thru geek squad also. Pretty stinkin happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Effortless!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A hit with the entire family! Makes doing laundry effortless!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought these for our small laundry room in our little cottage. We love them!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greattttttttttttttttttttttttttttttttttrrrrrrrrrrrrr

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Replacement for GE or Fridgedire stacked unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high-quality functions with low noise level. The built in intelligence necessitated added separate electrical outlet.

    I would recommend this to a friend
  • Pros mentioned:
    Space saving

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very convenient and space saver. I love it. The greatest investment I have ever paid for this year.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Lg

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new machine s work wonderfulReplace them with the old model these are definitely much better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I bought it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now that I am retired, I’ve been getting more familiar with the unit and have actually realized I had not been do longer right. When I first started with the front load and was disappointed with all the wrinkles, but now I know the trick - low heat and smaller loads. Because of the tower I think the washing machine is loud. Other than that, I really like it and the speed. I like that it doesn’t eat up my whole laundry space.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 2 out of 5 stars

    Must haves vs sacrifices

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the review for the product. The delivery and set up was awesome, thanks best buy! The washtower is the perfect size for my laundry closet (not even close to a room). The Pros: Compact Cleans and dries well Stainless steel drums Traps lint well in both machines. And Cons: Forget remote control UNLESS you touch and hold the remote button every single time. This stinks if your not home or didn't before you left and if the cycle ends and you want to maybe fluff it or add a rinse the remote cancels as soon as the cycle completes. You can't truly use the system without the app. The app doesn't let you change the water temp or spin on most settings. I have 2x washed clothes in temp too high bc the default setting took over. My adult sweaters/ clothes look like it was purchased from the kids section. Overall I find the washtower perfect for my small space and that is the only reason I "upgraded" from my previous front load washer and dryer. I have more room but more headaches with the new "smart" washtower is not without sacrifices. A remote start, preset before you leave the house and only for one cycle...NOT worth it if you don't have a small cramped space.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette LG