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Customer Ratings & Reviews

$2,099.99
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The comparable value is $2,899.99

Customer reviews

Rating 4.6 out of 5 stars with 2780 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 2,780 reviews
  • Rated 1 out of 5 stars

    Unacceptable customer service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a LG washer/dryer for a condo unit which has restrictions on delivery times. The item was delivered and installed damaged (and not during the hours requested). Best Buy has a delivery window of 7am to 7pm. I then scheduled a replacement delivery and they also didn’t arrive at the scheduled time and nor would the install. Delivery only. So I scheduled a third time and they again did not arrive at the scheduled time. Best Buy indicated I needed to reschedule. After 3 failed attempts to get an undamaged appliance delivered and installed, I cancelled the order and requested my credit card be credited back for the purchase amount. Now they tell me that they can’t refund until they receive the item back. I now have to scheduled time for them to pickup but BB is so incompetent and uncaring it may never get picked up. I am sure I would like the undamaged product if I could ever get someone at Best Buy to care enough to do something about this problem. I am at a loss for what to do.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Jeff. Thank you for sharing your experience with us regarding your LG Washer/Dryer (WKE100HVA) model. We understand how challenging it can be to deal with damaged deliveries and missed installation appointments, especially with specific time restrictions. We strive to provide exceptional services that exceed our customer's needs and expectations. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. Meanwhile, to expedite the resolution, please provide us with your order details and any related information via a private message on social media @LGUSSupport. Our team will assist you in navigating this process and ensure that your concerns are addressed.

      We appreciate your patience and are committed to helping you resolve this issue as smoothly as possible. ^Juvy LG

  • Rated 5 out of 5 stars

    100% Satisfied with LG WashTower!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best washer/dryer combination we have ever purchased. Not only does it fit the space perfectly, but the results after washing tons of clothes, rugs, towels is the best we have ever experienced. I highly recommend the LG WashTower. And the installation crew was very professional, clean, and cognizant of our need to protect our home against COVID-19.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer/dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love beautiful it is awesome very easy t use I recommend it highly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love love!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new stacked washer and dryer! More than I expected.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product, Morgan. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn LG

  • Rated 5 out of 5 stars

    Perfect for our needs!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laundry set . It is perfect for the new space and just what I had hoped for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg tower Trujillo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased item for new renovation. Renovation not complete but hoping to set it up soon

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 4.5 Cu. Ft. HE Smart Washer/Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Larger than expected but still compact and convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how easy it is to use! Was any easy install too. This is for electric not gas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we went from single LG call Bertha Kunto that was him that loud units to this unit to conserve some space in our laundry room, and what an awesome piece of equipment. The efficiency of both are second to none and the wireless connectivity along with the LG app is absolutely amazing. Way more functionality than I ever could’ve imagined.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Washer and Dryer! It was back ordered for a while. But worth the wait

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer Dryer Tower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these units. Not only is it an incredible space saver, but they wash and dry very large loads with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this space saving combo! It meets all of our needs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy from Best Buy!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, easy to use and I how it remembers your most used settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG WashTower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combo is a great machine! Looks good, is not overloaded with wash choices and is easier to access the dryer versus separate stacked units. Love the lights in both the washer and the dryer. Controls are placed just right. No need to bend or stretch to access them. Turbo wash feature is a great addition in helping to get out tough dirt or stains. LG did this one right!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wash tower

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the best buys we have to replace our 10 year old washer and dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Space saving super machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great space saver and works amazingly!!! Fits in our small space and works like any great set.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good product. Cleans and dries with ease. Hard to reach inside to remove clothes, that are always stuck to back of applicance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love love love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best washer and dryer combo i have ever used. I got this as a Xmas gift but i got it early due to my old stuff broke down. But i love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great use of space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great. this is my upstairs laundry center that the kids use with no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer and dryer for a small space!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for a small space, Great service! And so far so good both dryer and washer!

    I would recommend this to a friend