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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2729 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower's quiet operation, ease of use, and efficient cleaning performance. Many also highlight its space-saving design and large capacity despite its compact size. While some found the unit heavy and installation challenging, the positive feedback on its functionality and features outweighs these concerns. The app integration, while useful for some, is a point of contention for others.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,729 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet great machine washing and drying isnt a chore

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer and dryer combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and simple to use. Nice being all in one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    H

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good look and works great. Quiet and washes well. Recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tower Washer/dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love it. It does take getting used to after my old conventional set. It is very efficient, uses way less water. Also it washes and dries much faster then the old conventional set did. We had them deliver and the guys did a superb job setting it up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    No to the tower, customer service excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit looked nice. Brought it home hooked it up. It ran well until it got to the spin cycle. Then it was violently shaking. I tried to rebalance the tower. But to no avail. And for some reason the dry did not get hot and did not dry like it should. I went back to Best Buy where I purchased the tower. The manager Sultan was awesome. I showed the video to him. He said that it should not do that. He gave me a few options. I chose to purchase a different set all together. So ultimately I was unhappy with the washer/dryer tower. But the customer service was excellent.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Christine. We are sorry to hear that you had a negative experience with your LG washer/dryer tower. It is never our intention to provide our customers with a product that does not meet their expectations. We appreciate your feedback and are glad to hear that the customer service you received was excellent. If you have further concerns about the LG products, you can reach us out via Facebook or X (Twitter) using @LGUSSupport, and we'll be more than happy to help you. ^Dan LG

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Top Bottom washer/dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and very easy to use. Delivery was great and the gentleman was very knowledgeable and friendly

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Very cool 1 piece stackable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit. Looks beautiful. Fits perfect. So cool.

    I would recommend this to a friend
  • Pros mentioned:
    Space saving

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great space saver with excellent quality and service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Washer dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this washer dryer high quality and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sweet Wash Tower

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's been a wonderful product, relatively quit, lots of settings, easily connected up with app, looks great and I got it for a great price of only $ 2,000.00 on sale with free shipping. The delivery guys were awesome and I would totally recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE LG WASHTOWER

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the WashTower! The reason I bought it was the fast wash cycle, 15 minutes and works perfect. Installation was very efficient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    damaged very time

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    unit is fine... but delivered 3 times and every time with damage. from HUGE bashed in sides to smaller dents. it is terrible that I still can't have one that looks like the one in the store! It works fine, but still has dents

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE our LG washer & dryer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE our LG washer & dryer! Took a minute to get used to the low washer but it’s a great machine - perfectly sized & clothes dry very quickly! Only wish was more cycles on the machine instead of the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG smart front load washer and electric dryer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer and dryer!!! I love that its energy star. My electric and water bills are reflecting less water and energy use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better ergo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much more convenient than typical stacked front load laundry units. Both doors opening the same direction and the washer and dryer controls being in the center are definitely worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This thing is smart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that the dryer knows exactly which setting it needs to be on based on what settings I selected for the wash cycle, and getting alerts on the phone when it's done really help me not forget about my laundry!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Beat washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was good and quite quick easy to use and maintain free

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s is a good buy for my home it’s a very good washing machine and dryer we love it

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    LG ThinQ

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the LG ThinQ washtower, it fit perfect.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation wentvery smoothly of my LG Laundry Tower. There was a small dent in the side which the installer pointed out to me.I was able to get a small rebate for that but it does not interfere with the oportation of the laundry tower.

    I would recommend this to a friend