Customer Ratings & Reviews
- Model:
- WKEX200HGA
- SKU:
- 10758150
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Sucky service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucky service..... Do not recommend purchasing from best buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Worst ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ever. Bought the stuff Carried them home with 3 people and they are defective. The. Took almost 2 weeks for full refund.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Bad delivery planning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to cancel this order due to best buy couldn't keep not one but 2 didn't delivery dates.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Not received
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hope it is a nice item BUT, I have not received it yet.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Chad. Thank you for taking the time and effort to leave us feedback. We apologize for any delay in receiving your item. We recommend reaching out to the BestBuy Customer Care Team to get the status of your unit. ^ Dan
Love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so much already. They are quiet, compact, and arena bulky like my old stackable washer and dryers.
I would recommend this to a friendNot working as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working as expected. Extremely noisy dryer. We had to return it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item never worked. We reached out to the company many times.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. ^Vanessa
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item because it was not explained that I needed 2 electrical outlets for the unit
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Geek squad is horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get it installed! Been trying for about a month
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washing tower. Quiet and works beautifully.
I would recommend this to a friendHappy LG Washtower Purchase--3 month review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've waited about three months so I could use the appliance several times before writing a review. So far, this washtower is superb. Fits into a small wash closet because it is shorter than most washer dryer stacks and does not hit plumbing (gas furnace lines, etc) near top of closet. Very quiet, both washer and dryer. Cleans and dries clothes better than my old top loading appliance. Possible problem: I used the steam function on the dryer once, with a couple of dryer sheets. A film was left on the dryer drum. I don't know if that is a function of the steam function reacting with whatever on the dryer sheets. A second issue is cleaning the dryer vent. After several months, I see there may be some lint build up in the spaces on the plastic grid that frames the removable lint screen. I'm trying to find an accessory for my shop vac that can clean those grids. I must add that BB's service rep, Bryan, came over gratis before purchase to advise whether the appliance would fit in the closet and what specifications were required for adding a 110-line (the appliance needs both a 220 and 110 line--a few small top loaders like the one I had only need a 220). Bryan was very informative regarding my many questions. I value BB's personalized service. Can't forget BB's refund of a portion of the purchase price when I discovered the price had dropped shortly after I purchased and installed. Thank you BB!
I would recommend this to a friendReally nice machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had the machine about a month now and as has been repeated many times, the machine is quiet... not silent, but very quiet. Love it. Two things I'd like to point out to perspective buyers. 1.) The machine specs say it's 30 3/8 inches deep, which is true. We have it installed in a laundry closet with bi-fold doors. From the back wall to the front of the machine door, it measures 32 1/2 inches. You have to account for the space needed in the rear for the dryer duct. I had to re-mount the bi-fold doors out 1 1/2 inches for the doors to clear the machine and close. The bi-fold doors close fine now. 2.) Looking at the machine, the dryer electrical connection is in the top left corner. My dryer electrical 220V connection is to the right of the machine just above the baseboard. The 6 foot dryer cord that they brought was not long enough to make this connection. They refunded the cord purchase price, but I was on my own to figure out what to do. The big box stores (including Best Buy) only carry 6 foot cords. I ordered a 10 foot dryer cord from Amazon and within a few days, it was delivered, I installed it (which was easy) and the dryer was up and running. Had I known this, I could have ordered the dryer cord beforehand and had it available on delivery day. Just a couple of things to consider when making your purchase decision.
I would recommend this to a friendGlad I chose it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The stacked washer/dryer works perfectly, holds a Lot, and adjusts the water level and drying time to fit the load. The dryer gives a happy little melody when it’s done, unlike the buzz I was used to. I’m very happy with my purchase.
I would recommend this to a friendEasy to use, space saving washer/dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice looking, space saving, easy to use washer and dryer combo
I would recommend this to a friendOverall a good value.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Washer works great. I really like the Speedy option for clothes that are not that dirty. I don't like the sensor dryer function. It makes getting the towels dry difficult.
I would recommend this to a friendWhy didn't I buy this sooner?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washtower has been a gamechanger. I replaced an old stacked unit that had similar dimensions but this unit can fit so much more (washed a queen size comforter with no issues). It is extremely quiet and has a plenty of settings. I did need to have a 110 v outlet installed (requires both 240 and 110). Bestbuy installation was great and they moved the new one in and the old one out without any damage.
I would recommend this to a friendWasher an Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is very good and reliable. It is also quiet
I would recommend this to a friendNice Unit!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product so far. Intuitive controls, very quiet compared to our last units. No issues with opertion.Installers were prepared and helpful thru Best Buy,
I would recommend this to a friendWasher and dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super quiet washer and dryer! We loved it and it fits perfectly in the laundry room!
I would recommend this to a friendGreat for my space
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a little worried about getting a stackable, but this fits my space so well! I've been able to wash everything, including my king-sized comforters.
I would recommend this to a friend