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Customer Ratings & Reviews

Your price for this item is $1,999.99
The comparable value price is $2,699.99

Customer reviews

Rating 4.6 out of 5 stars with 2748 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 2,748 reviews
  • Rated 5 out of 5 stars

    Awesome Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the product we ordered, delivery and mostly installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good unit.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noce clean sleek look and does well on ny large comforters

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product with Excellent Installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fits perfect and the Best Buy installation team did a quick and professional job

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    ThinQ doesn’t work

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on sale in Spring and just finished laundry room remodel and installed the Wash Tower. Washer and dryer work good. Problem is the ThinQ app does not connect to the wash tower. Extremely limits functionality. Customer support has been lacking.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette LG

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product ! All ways liked LG products !! Would buy again !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You'll Love It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Satisfied, Extremely User Friendly...Love It!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer - Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish the side knock out for the dryer vent was real instead of for show.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Machine Hawk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Price. Does what is needed. Great space saver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome customer service on a hot day!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who put in my washer and dryer unit were awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value however washer was scratched on the left side

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect set

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer as a stackable option. Easier to reach all functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great System

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer and dryer . Super quiet and quick loads of laundry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good sleek look.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can dented prompting exchange to another set of washer dryee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice in washer and dryer!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a very rellaiable brand we are very happy with this adquisition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st Best LG manchineel I buying again excellent product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Wash Tower Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 of these! I love them and very easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful looks, works great, takes up much less space!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Overpriced, under designed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced junk can't do a tumble cycle, or an extra rinse without running through an entire wash. Yeah, it looks nice, but is lacking in features that were perfected over 50 years ago. Love to see new tech just not do the things it should be able to do. The future is looking very bright indeed.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Spencer. Thank you for sharing your experience with us. We understand your inquiry regarding the functionality of your LG WashTower unit, specifically the desire to run a simple tumble cycle or an extra rinse without initiating a full wash cycle. Your feedback about the design and features is important, and we understand your inquiry.
      We understand that you are looking for specific, standalone cycle options. To run an extra rinse cycle only, most of our washers allow you to select a specific cycle (like the Rinse + Spin cycle) which can be done without running a full wash. To utilize a tumble-only function, you can often use the Refresh or Steam Fresh cycle on the dryer unit, which is designed to tumble clothes without full heat to remove wrinkles and freshen them.
      https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP
      For further assistance and any specific concerns you may have about navigating the cycle options or features on your WashTower, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    LG washer dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers did great job setting it up, works great Thank you

    I would recommend this to a friend