Customer Ratings & Reviews
- Model:
- WKEX200HGA
- SKU:
- 6511283
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.
This summary was generated by AI based on customer reviews.
Flaws
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The front panel on the washer did not work. We had to order a new one. There is a whole in the washer seal. We had to replace.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Wash Tower (WKEX200HBA model. We're sorry to hear about your issues with the front panel and the washer seal. We strive to provide high-quality products and a seamless experience for our customers. We have taken note of your concerns and will work diligently to address them and prevent similar issues in the future.
If there's anything else we can do to assist you, please reach out to us on social media at @LGUSSupport. ^Juvy
Poor Service
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit was delivered on 10/25/2022. Was not installed because of home remodeling until late 2023. Have been using for 6 months and already have issues with the dryer not powering on. Purchased the Geek Squad Protection Plan. Serviced by Sears Home Services. Had 3 appointments scheduled last week and no one has ever shown up.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kristina. Thank you for taking the time to share your feedback on the LG Washer (WKEX200HBA) model. We're sorry to hear about the poor service experience you've had with your unit and the subsequent issues you've encountered with your dryer. We strive to provide high-quality products that meet our customer's needs and expectations. To expedite the resolution process, please reach out to us on social media @LGUSSupport. ^Juvy
Installation problems.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Though I’m sure the unit is probably fine, the installation attempts were awful. At 7th visit that didn’t get the unit installed I finally just canceled the order and went to Home Depot.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, DonaldL. Thank you for sharing your experience with us. We understand your situation and can imagine how your situation must be to encounter multiple installation attempts without success. Your feedback is important, and we'd like to assist you further.
Since you mentioned that the installation issues were related to Best Buy, we recommend contacting their customer service directly to address your concerns. They should be able to assist you with scheduling a proper installation or resolving any related issues.
https://www.lg.com/us/washers-dryers/lg-wkex200hba-washtower#pdp_specs
If you require any assistance with the Washtower's operation or have product-related questions, please don't hesitate to send us a private message on Social Media @LGUSSupport. Our team is ready to help you make the most of your appliance.
We appreciate your patience, and we're here to support you.
—Renzo
Failure in 30 days!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The w/d unit worked a few times, then we got error messages repeatedly for the dryer. Service technician came out today and determined installation was done properly by Best Buy and venting was also sufficient; he recommended we get another unit since this one is only 30 days old & was used infrequently. We are awaiting decision about delivery of a new unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, Alexander! We're disheartened to hear that your first unit ran into an error, but we're here to assure you that our appliance development team uses reviews just like yours to see how we can improve and what has gone wrong, so thank you! Please be sure to let us know if we can ever help with your new unit. ^Ian
Best Buy needs to fix this dryer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer keeps shutting off and I get an error message. I looked up this error message and something is not right in the vent. This was installed by Best Buy. I called Best Buy to have them fix whatever is wrong. Best Buy has not fixed this. I bought this in January and it has not worked correctly from day 1.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We regret you did not receive support in resolving the issue and we hope that you are willing to
allow us another opportunity to assist. Please contact LG Customer Support by direct message
via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/).
You can also call us at 800-243-0000. Please provide your contact information, model/serial
numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Delivered damaged….twice!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I received as an open box in excellent condition was not noticeably damaged on the outlet showroom floor. However when it was delivered it was clearly damaged..appeared to be dropped. Called for service because of issue with drum of washer in spin cycle. Unable to repair it to factory specs. Requested an exchange and paid for brand new item. It was delivered today with major damage. Refused and returned waiting for another one. Regretting my purchase decision. Hope someone can deliver without damage!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Dented, but works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came dented. CS online said they couldnt offer me a discount because it was a customer pikcup and i would have to go to the actual store.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JessicaP. We appreciate you taking the time to share your experience with the LG Wash Tower (WKE100HWA) model. We're truly sorry to hear about the inconvenience caused by the dent upon receipt of your product.
We understand the frustration this may have caused, and we apologize for any inconvenience in the resolution process. Our team is committed to addressing this issue and ensuring that you receive the support you deserve. We recommend you to reach out Best Buy customer service 888-237-8289 in regards with the discount concern. To obtain more information on your LG unit, please check this link: https://www.lg.com/us/support/product/lg-WKE100HWA.ABWEEUS. If there's anything else we can do to assist you further, please send us a private message on Facebook or X (Twitter) through @LGUSSupport, and our dedicated team will be more than happy to assist you further with resolving these issues. We hope to have the opportunity to restore your confidence in our product and service. ^Juvy
Washer and dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good and it works good and it was fit good in.
I would recommend this to a friendNot worthy your money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is not that great the washing machine function perfect but the dryer machine doesn't dry at all.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gemmadel. Thank you for taking the time to share your feedback with LG Washer (WKE100HWA) model. We're sorry to hear about the drying performance of the machine. We aim to provide reliable, high-quality products that meet our customer's expectations and needs. Please visit this link: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-CT10000012-1337696273691#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Junk Worst Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely 13 months out and it shows a vibration sensor code. Best buy says its my problem because i did not buy the warranty. Now i live very remotely and count on this machine or junk. Can't believe the man at customer service was so not helpful and rude. He showed be Fired!! They sell you junk and laugh in your face when it breaks
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We apologize for the inconvenience you are facing with your LG Wash Tower (WKEX200HBA) model and the negative experience you had with our customer service representative. We understand the frustration caused by the vibration sensor code issue and the lack of support from Best Buy regarding the warranty. We sincerely apologize for any inconvenience caused by the unhelpful and rude behavior of our representative. We take customer service seriously, and we appreciate your feedback. Rest assured, we will address this matter internally to prevent similar incidents from happening in the future. For basic troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine-CT10000010-1400517829363. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Juvy
Not delivered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't tell you if I like the product since the delivery has been canceled twice already. We are still waiting for it to be delivered.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jay. Thank you for sharing your experience with the LG Washer (WKEX200HWA) model. We understand your concern about dealing with multiple delivery cancellations, especially when you’re eager to start using your new appliance. We strive to provide exceptional services and ensure a smooth and seamless experience. To get the most accurate updates on your delivery, we recommend reaching out to Best Buy customer service at 888-237-8289. They should be able to provide you with the latest information regarding your order and help expedite the process.
If you have any other questions or need further assistance, please feel free to send us a private message on social media @LGUSSupport. Our team is here to help! We appreciate your patience. ^Juvy
Unacceptable!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would have a zero star if there is one!! Do not recommend to purchase this at all! The whole laundry tower was shaking and moving while the laundry is washing and spinning!! Super loud noise! Very unsafe and damaged the wall and the floor! A 2K purchase is this kind of quality?! Very ANGRY and unacceptable!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate the time you committed in providing us with detailed and constructive feedback in regards to your LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence WKEX200HBA. We care about the inconvenience you have experienced with your LG WashTower. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ~Anthony
Doesn’t clean!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New HE washers don’t work. They don’t use enough water. If you want to ruin a good thing get the Government involved. They new water efficiency standards make it so I have to use pre soak and extra rinse just to have somewhat clean cloths. Get a comercial grade machine. They are less fancy just buttons and dials but they work and work well and they do it for years. I should have bought a Speedqueen or Maytag commercial machine. The dryer works fine but I am so aggravated by the washer and now I can’t return it. Take my advice and avoid all HE washers from all brands they all suck.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Do not buy this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washers sensor broke within 2 weeks of purchase. Then it took them another 3 weeks to get the part in and send someone out to repair it. Having to spend money to wash our clothes at a laundromat was very inconvenient.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there!
We understand the issue you've experienced with the WKEX200HBA washer. It’s concerning to deal with repairs, especially so soon after purchase. We understand how important it is to have a reliable washer, and having to resort to a laundromat is certainly not ideal. For future reference, you may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078
Your feedback is valuable, and I encourage you to reach out to @LGUSSupport if you need further assistance or have any concerns moving forward. We appreciate your patience during this process, and we hope your washer is back to working order soon.
Thank you for sharing your experience. —Avril
Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea how the unit works. This has been the worst experience ever. The unit was suggested at an on site visit. The unit ends up not fitting into the space. The unit was removed with the delivery truck, yet I am still not getting a refund, and have a bogus appointment for retrieval of until scheduled for several weeks from original install/delivery date.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for sharing your experience with us. I'm truly sorry to hear about the challenges you have encountered with your LG unit and the disappointing experience you have had. It's understandable that not knowing how the unit works and finding out that it does not fit into the space can be frustrating and disheartening.
We apologize for any inconvenience caused by the suggestion of the unit during the on-site visit and the subsequent issues with its fit and removal. Your feedback is important to us, and we will work to ensure that such situations are addressed and resolved promptly to prevent similar occurrences in the future.
We understand your concerns about not receiving a refund and the delay in scheduling a retrieval appointment for the unit. We apologize for any confusion or frustration this may have caused you. Rest assured, we will investigate the matter further and strive to expedite the resolution process to provide you with the assistance and support you need.
If there is anything else we can do to assist you or if you have any additional concerns to address, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Flooded my house
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken washer upon arrival and installation. Flooded my entire laundry room and living room. Required floors to be completely changed...still waiting on best buy to answer my claim.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sara. Thank you for leaving us a review of the LG Washer (WKE100HVA) model. We're sorry to hear about the broken washer that resulted in flooding and damage to your laundry and living rooms. We aim to offer good products that meet our customer's needs. We are taking your feedback seriously and working to resolve your claim quickly. If you need help, please reach out to us on social media @LGUSSupport. ^Juvy
Good machine, bad smell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer has smelled of mildew from day 1, still am trying to get it taken care of.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Steven. Thank you for sharing your experience with us. We understand your concern about dealing with the mildew smell in your LG Washer (WKEX200HWA) model, especially when you’ve been trying to resolve it. We really want to provide you with high-quality products and make sure everything runs smoothly for you.
To tackle the odor, we suggest running a cleaning cycle with a cleaner made just for washers; it can really help get rid of any mold or mildew. Also, leaving the door open between washes is a great way to let the drum dry out, which can help prevent any future smells. If you need more assistance, check out https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757.
Feel free to send us a private message on social media @LGUSSupport with your model number and any details, and our team will be happy to help you out to make sure we get this all sorted. ^Juvy
The washing machine is terrible.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine shakes very loudly during the spin cycle. It's so loud I heard it upstairs. The door opened at some point and water spilled out on the floor in ftont of the washer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Shaun. Thank you for taking the time to share your experience with us regarding your LG Washer (WKE100HVA) model. We understand that a loud and shaking washing machine during the spin cycle can be disruptive and concerning. Our machines are designed to provide efficient and effective cleaning while maintaining stability. It is clear that your experience does not align with our standards. Please visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
2 no-show for damage during delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washtower was damaged at the time of delivery. I called GeekSquad 3 times and stayed on the phone 30min-1h each time. Twice BestBuy scheduled replacement deliveries for me, I've made myself available from work each time, but both times it was a no-show. I was even promised a gift card, but so far it's been one month, I have a damaged washtower in my house and my old washer was hauled.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
SAD BUT TRUE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This this is louder than my gf and shakes more than she shakes her head when were trying to figure out where to eat. I would not recommend it. It moved forward from the shaking so often that the dryer vent connection actually fell apart like my last relationship. Go with literally ANYTHING ELSE
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Mac. We're genuinely sorry to hear about the challenges you've faced with your LG Refrigerator. It's disheartening when a product doesn't meet your expectations, especially when it affects other appliances and household items. Your feedback is incredibly valuable, and we're committed to finding a solution.
We understand the frustration and inconvenience this has caused. If you have any further questions or need assistance with anything else, please don't hesitate to send us a private message via Facebook or Twitter @LGUSSupport. Thank you for bringing this to our attention. —Kai