Customer Ratings & Reviews
- Model:
- WKEX200HGA
- SKU:
- 6511283
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.
This summary was generated by AI based on customer reviews.
Have to drain every time I use it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, you have to drain it every time you use it otherwise it smells like a rotten egg. I am on city water to. Everytime I use it I drain about 40oz of water that did not get pumped out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with LG Wash Tower (WKE100HWA) model. We understand how important it is for your laundry appliances to work efficiently and reliably. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We appreciate your feedback and will use it to improve our product. We will investigate the issue further to determine the cause of this problem and find a solution to ensure that you can use the dispenser without the need for frequent draining.
If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Door mis aligned and hard to close
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this bec it was cheaper since it was returned by previous buyer. We were never explained the defects it came with since it was plastic wrapped when we found it. The door is mis-aligned and we have to lift it for it to fit and close. It also came with more scratches and dents which were never relayed to us.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anne. Thank you for taking the time to review the LG Washer (WKEX200HGA) model. We apologize for the inconvenience you've experienced with the misalignment of the door and the difficulty in closing it. We understand how frustrating it can be when a product does not meet your expectations, especially when it was purchased as a returned item.
We apologize for any miscommunication regarding the defects of the product. We strive to provide accurate information about the condition of our returned items. To address the issue with the misaligned door, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do to assist you further, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Juvy
Major Faulty Design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tandem washer/dryer is totally useless as violently shake and moves during the spin cycle regardless of how low of a spin cycle one chooses.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Darius. Thank you for sharing your feedback with us. We understand your concern about your LG Washer (WKE100HWA) model shaking and moving during the spin cycle. We strive to provide reliable, high-quality products that exceed our customers' needs and expectations.
To address this, we recommend checking if the washer is level. Sometimes, uneven flooring or an improperly leveled unit can cause excessive movement. You can adjust the washer's feet to ensure it's sitting evenly. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363.
If the issue persists, please send us a private message on social media @LGUSSupport, and we’ll assist you further with troubleshooting and explore the best solutions for you. We're here to help. ^Juvy
- Pros mentioned:Noise level, Overall performance
Samsung LG washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using this washing machine for a while now, and it's been a great addition to my home. It’s efficient, relatively quiet, and handles large loads with ease. The different wash cycles are practical, and clothes come out clean and fresh every time. Overall, it’s reliable and does exactly what it’s supposed to do. 10/10 easy hook up and clear instructions . 100% recommend
I would recommend this to a friend Awesome product, terrible quality.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in June and now in September the main board is out. Thankfully technicians from LG are coming over but how is it possible that it’s already dead? It will not drain the water. OE error.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Scratched floor! Design issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is something installed underneath that left several scratches in my wood floor during installation. Appears to be a design issue.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy couldn’t install. Offered zero helpful suggestions. Called customer support, didn’t support. Major disappointment. Will buy from my local appliance store next time…. Lesson learned.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm so sorry to hear that your experience with LG was disappointing. I can only imagine how frustrating it must be to have trouble installing a product and not receive any helpful support from the store or our customer service team.
First and foremost, I want to acknowledge your frustration and disappointment. It's unacceptable that you didn't receive the support you needed from Best Buy or our customer support team. I apologize for the inconvenience and distress this has caused.
I want to assure you that we take your feedback seriously and will do everything we can to improve our customer service and installation processes. It's clear that we fell short of your expectations, and for that, I'm truly sorry. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
LG w/d
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like it all overall and water gets stuck in the flange around the washer door
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We’re sorry that the product did not meet your overall needs. We work continuously to improve the quality of our products and services that drive customer satisfaction. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^James.
Broke down after 1.5 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You would expect better reliability from LG. After only 1.5 years of use, the buttons stopped lighting up and machine won’t power on. Unfortunately manufacturers warranty is pathetically only 1 year.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your review with us in regards to your LG Smart Front-Load Washer. We understand your disappointment when it encountered issues just almost two years after purchase. We want to assure you that we take customer satisfaction seriously, so to address this matter promptly, we recommend reaching out to our LG Social Media team on Facebook or Twitter using the hashtag @LGUSSupport and including the model and serial numbers of the washer. We are eager to help you! ~Rita
would have been great !!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.well researched and said this was the one ! and best buy had it on sale. BUT BEST BUY TAKES ORDERS BUT FAILS TO DELIVER !!!! IT WAS EXPLICITLY NOTED WHEN ORDER WAS TAKEN IN HARTSDALE STORE 2ND FL DELIVERY GUESS WHAT BEST BUY DOES NOT DELIVER TO 2ND FLOOR THEY CAME 3 TIMES TO ATTEMPT DELIVERY BUT FAILED !!! IF YOU NEED SOMETHING DELIVERED TO A 2ND FLOOR DONT BUY FROM BEST BUY !!!!!!
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t get the washer and dryer.. geek squad said it wouldn’t fit.. I don’t think they wanted to drag it up a flight of stairs.. next week sent Tv and entertainment guy!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with LG Washer (WKEX200HWA) model. We're sorry to hear about the inconvenience you faced with the delivery of your unit. We aim to provide excellent service and ensure a smooth and seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Not the service i expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My washer/dryer were left in middle of the room and were not hooked-up. That was two weeks ago and they are still in middle of the room.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm truly sorry to hear about the inconvenience and frustration caused by the delay in setting up your washer/dryer. As an LG representative, I completely understand how important it is to have your appliances properly installed and functioning. Your experience is not in line with the level of service we aim to provide, and I apologize for the inconvenience this has caused. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Not impressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought it home, got it installed & the washer drum was grinding. Went back to the store & theyre replacing it A MONTH LATER. Meanwhile, I get to make payments on a product I STILL dont have a replacement for.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm truly sorry to hear about the issue you have been experiencing with the washer drum grinding. It must be frustrating to have to wait a month for a replacement, especially when you are still making payments on a product you don't have. Please accept our apologies for the inconvenience and delay in resolving this issue. We understand your frustration and we will do our best to expedite the process. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Sucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance rattles horrible I would not recommend this product at all NEVER!!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Julios. Thank you for sharing your experience with the LG Washer (WKEX200HGA) model. We understand your concern about a rattling noise, and we’re here to help you resolve it. We strive to provide high-quality products that exceed our customer's needs and expectations.
First, ensure that the unit is on a flat, level surface and that all four feet are properly adjusted. A common cause of rattling can be from items inside the appliance, so we recommend checking if anything inside is loose or improperly positioned. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062.
If the issue persists, please send us a private message on social media @LGUSSupport, and our team will assist you in resolving the problem as quickly as possible.
We appreciate your patience and hope to turn your experience around. ^Juvy
Very bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still have that on account and they picked it out like a month ago
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, thank you for your review regarding the WKE100HVA. It sounds like there may have been some confusion regarding your account and the recent pickup.
If you have any specific questions or concerns about the status of your account or the pickup, you may contact Best Buy's Customer service 1 (888) 237-8289. Additionally you may reach out to us directly via @LGUSSupport. Our team can provide you with the most accurate and up-to-date information to assist you further.
Thank you for your patience, and we look forward to resolving this for you! —Avril
Don’t do it (save yourself a headache)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer/dryer didn’t work. When I tried to call to return it, no one would answer the phone so I had to travel to the location. When I arrived to explain the situation, I was told that I could return it. However, I would have to pay more money to get a new washer/dryer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, so we would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer had lint in it and it doesn’t dry with one cycle. Need to run it twice every time The pickup experience at the store was the worst ever Never again buy from the outlet
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
TERRIBLE delivery service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience with delivery and installation
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Michelle. Thank you for sharing your experience with LG Washer (WKEX200HBA) model. We understand your concern about dealing with delivery and installation issues, especially when you were excited to get your unit set up. While we're confident in the quality of our products, we also strive to provide exceptional services and ensure a smooth and seamless experience.
We recommend contacting Best Buy customer service at 888-237-8289 to address the delivery and installation concerns. If you continue to experience issues or need assistance with your unit, please feel free to send us a private message on social media @LGUSSupport. We’re here to help and will work with you to ensure you get the service and support you deserve.
We appreciate your patience and the opportunity to assist you. ^Juvy
WD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed to supply appropriate power plug required; therefore, unit is still not working as required.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Washer (WKE100HVA) model. We understand how frustrating it can be when a product doesn't work as expected, especially due to a missing or incompatible power plug. Please know we strive to provide excellent service and ensure our customers have a seamless and hassle-free experience. To make it right, we recommend contacting Best Buy customer service at 888-237-82889 for immediate assistance. If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
LG - 4.5 Cu Ft HE Smart Front Load washer and Drye
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this item as an open box and on the first run, it broke down. They came and replaced a new part and again broke down. Ended up with returning the item.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mukesh. Thank you for reaching out to us. We understand your concern about the issues you encountered with the LG Wash Tower (WKE100HVA) model, especially after purchasing it as an open box. We strive to provide high-quality products and ensure a smooth and seamless experience. For future purchases, it’s important to thoroughly test open box items and ensure that any repairs or replacements are handled promptly by the retailer. Since you had to return the item, we recommend following up with Best Buy customer service at 888-237-8289 to ensure the return process was completed smoothly and to discuss any potential compensation or future purchase options.
If you need assistance with LG products or have any other questions, please send us a private message on social media @LGUSSupport. We're here to support you and ensure a positive experience with our products. ^Juvy