Customer Ratings & Reviews

We can now dispose of the step stool. So far a great product. Some great features. The wi-fi is just too cool.

Great product at a great price. Exceeded all my expectations. Very compact, powerful, quick wash cycles.

We're please with how well the new machine works. Both washer and dryer work faster then anticipated.

Ergonomics are excellent, ease if use is intuitive, quality of wash and dryer output is great. And besides, ... it's a nice looking machine.

Love how quiet it is and how it looks like one piece even though it is actually two pieces. Don’t love how the door only will swing one way

nice and quiet, for a washer. spins clothes better than others.

Great washes. I love this new set and the color is so chic

We like the washer and dryer so far but the delivery drivers damaged our floors

Works great. Not too tall to reach dryer. Nice that buttons are in the middle

I have had this for about a month and I absolutely love them.

It’s a good product- washes well. I just can’t get it to dry really well

Excellent open box purchase! Nice unit! Very pleased

Fabulous W/D combo. The water and energy savings are amazing@

Love this machine! Only thing i would change is it's a bit awkward to pour bleach into the dispenser

Zero stars if I could. Bought this unit with gas dryer, along with the geek squad protection, the dryer has been only intermittently working and after 7 weeks of going back and forth with geek squad and LG to send out a technician, still don’t have a functioning dryer. I already verified gas pressure and capacity, so has to be the unit. FO NOT RECOMMEND THIS PRODUCT AT ALL, ESPECIALLY FROM BEST BUY. After bestbuy logistics issues coupled with poor quality product from LG, never buying anything from Best Buy and LG ever again. I advise everyone to stay away!

I recently purchased the WKEX200HBA laundry tower, mainly because I was told I could control the wash and dry functions through the ThinQ app (and potentially Alexa). After over a dozen hours on the phone with LG, numerous emails, Twitter exchanges, and so on, I still cannot get the ThinQ app to recognize my laundry tower. I am running a 2.4 ghz wifi network at home. I have the ThinQ app on my iPhone 11. The app has no trouble connecting to my LG OLED TV. So, I do not believe there is a problem with my network, my phone, or the app. The router is located barely 20 feet from the laundry tower. Each failed attempt to connect follows this pattern: ONE: We activate the wifi on the washer by holding the TEMP button for three seconds. The wifi icon lights up. TWO: We open the app on the phone and search for the machine using the numerous options offered (search nearby, select from a list, and so on). This never work. The laundry tower is not discoverable over wifi or otherwise. THREE: Following the instructions on the app, we then go into wifi settings on the phone and select the LG washer from the list of wifi networks. We use the last four characters (twice) as the password. This "works" to the extent that the phone settings show that the phone is connected to the LG washer's wifi network. But we cannot get further than this. Contrary to the instructions of several LG telephone reps, there is no prompt in the app for a next step. According to the app, there is nothing left to do after connecting to the washer's wifi network. So we are left where we started: Once connected to the washer's wifi network, the washer still does not appear in the ThinQ app. Same thing is true if we switch the phone back to the home wifi network. The washer just never appears in ThinQ. NOTE: We have tried numerous workarounds and troubleshooting tricks suggested by LG, including using two phones, one of them as a hotspot. This did not work, and we hit the same brick wall as described above. We have also unplugged and reset the machine. No luck. We have uninstalled and reinstalled the app. Doesn't work. Having followed LG's troubleshooting advice to the letter, and having no success, I am ready to request a service visit from LG. I am hoping that we will be visited by a technician who is knowledgeable about both the appliance and the app. There does not appear to be a lot of overlap between the appliance people and the app people, which I think is part of the problem. Most of the time, when we call LG for help, the reps are completely stumped and provide either incorrect advice, or suggest we take obvious steps that we've already taken. In the meantime, if anyone has any suggestions on how to solve this, or can identify what is going on, please help. I am very eager to resolve this.

Wanted a front loading system and this one work well!

Stack unit is a very sharp option inside of a small area. Great product

Bought a open box item took it home it didn’t work online Best Buy it as “OPEN BOX Excellent condition “ TOTAL LIE !! When I asked to get a new one they said because it was open box they coii you lent give me a new one had to be another open box !!! It’s soo misleading why would I get another open box when the first open box I got was defective. I can’t trust the company’s “word” on EXCELLENT CONDITION . Now I have to wait for a technician to come fix it or pay 500 $ more for a new one EVEN THOUGH IT WAS CLEAR I WAS SOLD A DEFECTIVE NON WORKING ITEM ! NEVER BUYING ANY APPLIANCES AND BEST BUY UNRELIABLE

The delivery man did not show me how to use the dryer .it was larger in size had I know I would have removed the items from the closet .now I have to get someone to remove the sliding door to get my cleaning supplies.