Customer Ratings & Reviews
- Model:
- WKEX200HGA
- SKU:
- 6511283
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.
This summary was generated by AI based on customer reviews.
Breaks once a year. Falls apart Easy!! dont buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. Yes its pretty but we have had constant issues with this machine. The balancing rod broke twice- no we didnt put heavy items in it. Then the door seal ring just disintegrated - a month after the warranty. No help from Lg when I called they dont back their produce. The LG is only 3 years old and will need to be replaced soon i think because it has issues over and over. Our samsung is covered very well we have had it for 7 years- the drying also doesnt work - only on high
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sunny. Thank you for sharing your feedback about the LG Washer (WKE100HWA) model. We understand your concern, especially when dealing with repeated issues like the broken balancing rod, door seal disintegration, and drying problems. We strive to provide high-quality products that exceed our customer's needs and expectations. Here’s how we can move forward: If you haven’t already, it’s a good idea to perform a thorough inspection of the drum and its components. Sometimes, small objects or even the type of laundry being washed can affect the integrity of certain parts. The drying problem where it only works on high heat might be due to sensor issues or a specific setting that’s not being applied correctly. If you haven't already, you could try checking the settings to ensure it's on the proper drying mode or perform a reset of the appliance. Additionally, cleaning out the venting system or the air circulation channels could help. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566. Since your warranty has expired, but you're still facing recurring issues, we recommend sending us a private message on social media @LGUSSupport with the details of the problems you’ve encountered. We’ll do everything we can to support you, from exploring potential repairs to assisting with finding a solution. ^Juvy
Avoid this unit...poor quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good, worked well for 1.5 years, then start getting u5 error code, which is the drum shocks/vibration sensor...now it can't get through 1 small load of wash without stopping...of course we didn't get the extended warranty...so nowadays guess that's necessary ? Poor quality, poor warranty, poor company...repair will cost almost half of a new unit...never again will I buy an LG appliance...only worth it if I order parts and fix myself.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Malcolm. Thank you for sharing your experience with us. We understand your concern about the U5 error code on your LG WashTower (WKEX200HWA) model, especially after only 1.5 years of use. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
The U5 error code usually points to something with the drum shock absorbers or the vibration sensor, which can affect how well the washer completes a load. We know that repair costs can feel a bit steep, but we’re here to help you find a solution. If you need more information, check out this link: https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078.
If you're up for it, we’d love for you to send us a private message on social media @LGUSSupport. We can help you troubleshoot or guide you through the repair process. Plus, we can explore warranty options or other solutions to make sure you're happy with everything. Take care! ^Juvy
Great, but doors only open to left!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted this but couldnt use it since doors open to the left! I was surprised the doors can't be reversed, but they can't!
No, I would not recommend this to a friend- Cons mentioned:Dryer performance
Justyna
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst purchase I ever made. We waited 3 months to receive it and then the dryer is not working another 6 weeks we are waiting for someone to come checked this out. Absolutely not recommend
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Wire too short
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received on last sunday. Looks nice but wire for dryer was too short. Since its stacked should be more long wire.
I would recommend this to a friendExtremely poor customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my washer and dryer. My husband passed away the week before I got it. I got the warranty as I knew I would be on my own. When I went to do my first load of wash I noticed there was a large scratch across the front of my washer. I emailed Best Buy and they responded that they would contact the geek squad. I am so disappointed. No one ever responded
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi, we apologize for the previous customer service experiences. Allow us a second opportunity to make things right. Please see our contact options here: lg.com/us/support/contact. It'd be our pleasure to reach a resolution regarding the scratch on your new washer. ^Chris
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product especially if you purchase Scam Squad warranty. Best Buy doesn’t know how to repair. Buy elsewhere on 6th appointment still broken
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Peter. Thank you for sharing your experience with the LG Washer (WKEX200HBA) model. We understand your concern about the challenges you’ve encountered with the Scam Squad warranty and the repair process. We strive to provide high-quality products and excellent services to ensure a smooth and seamless experience. While we can't speak directly to the performance of third-party warranty providers like Best Buy's Geek Squad, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For further assistance, please send us a private message on social media @LGUSSupport with the details of the ongoing repair issues and what you've experienced with the warranty process. We can escalate your case to ensure that we do everything we can on our end to help get this matter resolved quickly and effectively.
We truly appreciate your patience, and we're committed to helping you get this sorted out. ^Juvy
LG Not Interested In Sending Out Missing Parts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We received this unit. Part of the setup was to remove 4 shipping bolts from the back and install retaining caps / bolts. Also they supply a sort of grip tape to put under the feet to keep the unit from moving around. Neither came with our unit. We were told to put tape over the holes in back and could purchase grip tape from a hardware strore.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
SUCKKKKKS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful, sucks. Customer service sucks. Leaked all over my house within 7 months.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Emily. Thanks for sharing your experience with us. We understand how concerning it is to experience a leak with your LG Wash Tower (WKEX200HBA) model within such a short time. We strive to provide reliable, high-quality products and exceptional services that exceed our customer's needs and expectations. Leaks can sometimes be caused by an improperly connected drain hose, a loose water inlet hose, or excess detergent use leading to suds overflow. We recommend checking these areas to see if adjustments can help. For additional information, you may visit https://www.lg.com/us/support/help-library/leaking-washing-machine-troubleshooting-guide--20150295652820.
We’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore possible solutions. ^Juvy
