Customer Ratings & Reviews
- Model:
- WKEX200HGA
- SKU:
- 6511283
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.
This summary was generated by AI based on customer reviews.
LG WashTower: Overcomplicated Tech, Underwhelming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After years of relying on Kenmore machines that were always reliable, I decided to try the LG WashTower. Unfortunately, the experience has been a major disappointment. The built-in intelligence constantly loses connectivity for no clear reason. The cycle options are frustratingly limited, and a normal load takes an hour by default, which feels excessive. You can’t adjust temperature on standard cycles, and the convenience of a favorite cycle memory is totally missing. Compared to Kenmore’s simplicity and reliability, the LG just falls short. The smart features aren’t worth the hassle, and in my opinion, they need a lot more refinement. Overall, I can’t recommend this machine—especially if you value straightforward, reliable performance over tech gimmicks.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lori. We appreciate you taking the time to share your experience with the LG Wash Tower (WKEX200HBA) model. We understand your concern about the smart features and cycle limitations that haven’t met your expectations. A good first step is to perform a power reset on the unit and your home Wi-Fi router. Unplug the WashTower for 15 minutes and restart your router. This often resolves connectivity issues. For guidance, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-the-wifi-connection--20152621442788. Flexibility in customizing your cycle is important, and we appreciate your feedback on temperature settings and favorite cycles. We'll pass your input to our product team for future updates. If you need more help, email us at lgdigitalcare@lg.sprinklrsupport.com, and our team will assist you. ^Juvy
LG tower
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First front load washing machine great product Highly recommend this product
I would recommend this to a friendHouse goods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice washing and dryer machines. Work great and efficiently!
I would recommend this to a friendNew product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far a great product. Runs smooth and no noise at any time…
I would recommend this to a friendBeautiful & compact-convert your upstairs closet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! I converted an upstairs storage closet into a laundry room.
I would recommend this to a friendThis more than washer and dryer!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with my new washtower, if you buy, never regret!!
I would recommend this to a friendNewest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good......Time will tell................
I would recommend this to a friendBest Stackable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best stackable washer dryer I've used in a long time.
I would recommend this to a friendLG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for smaller spaces with a larger load capacity
I would recommend this to a friendWorks Fine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good set. A little difficult to move alone, make sure to have help.
I would recommend this to a friendSooo Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this stackable washer and dryer. I paid for a new unit and was given a used one. I only ordered this from Best Buy because they assured me that the unit would be delivered before I had to leave Florida to come back home to New York. When I complained to Best Buy and asked for an exchange they were unable to do it before I had to leave. So I’m back in New York and this used unit is sitting in my condo in Florida until I can get back there for the exchange. I believe they sent me this used to unit, hoping that I wouldn’t realize it. The washing machine had water in it, the dryer filter was filled with lint, and there were several scratches on the side. Hopefully I won’t have trouble with the exchange when I can get back to Florida but this will be the last time I trust Best Buy for any future purchases.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Front Load Washer, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
Unreliable product. Leaks.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot recommend. Delivered on 12/19/2022. Several problems, including 2 leaks. Poor customer service from the LG representative regarding the latest leak (09/28/2023).
No, I would not recommend this to a friendNoisy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy. Very disappointed as description states it's quiet. Maybe I got the exception.
I would recommend this to a friendnot confident in my purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.within 4 months of purchase the seal broke causing water to leake all over floor.
No, I would not recommend this to a friendDryer problems
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer doesn’t dry clothes. Outside of unit gets to 103-104 degrees. Geek squad argues that nothing is wrong with the unit however clothes aren’t drying. Best Buy geek squad recommended I put a bucket of water next to the unit and exhaust into the bucket ?!! That’s how their extended warranty works.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Door shattered after less than a year.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. I’ve owned it for less than a year. The glass door of the washing machine shattered mid cycle. There was broken glass everywhere when I opened the door. To make matters worse, LG and Best Buy claim this is not covered by either warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Carolyn. Thank you for sharing your experience with us. We understand that encountering a shattered glass door on your LG Washer (WKEX200HGA) model is concerning, especially when it happened within a year of ownership. We strive to provide high-quality products exceeding our customers' needs and expectations. First, we recommend checking if any obstructions or foreign objects might have caused the issue, although we realize this might not address your situation directly. Your safety is our priority, and handling the broken glass with care is important.
To resolve this matter and explore possible solutions, please send us a private message on social media @LGUSSupport. Our team will be more than happy to assist you further. We appreciate your patience as we work to address this for you. ^Juvy
Best buy has the worst customer service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never EVER buy anything from best buy again. Bought washer and Dryer on August 2 got it delivered 20 days later and now it is falling apart. They have hung up on me 2 times and NO RESOLUTION what so ever.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sandra. Thank you for sharing your experience with the LG Washer (WKEX200HBA) model. We understand your concern about the delivery delays and service issues create such a negative experience, especially with a new washer and dryer. We strive to provide high-quality products and excellent services and ensure a smooth experience.
To address the concern with your unit, we recommend checking for any loose components or parts that may need reattaching, as this can sometimes happen during transport.
If you’re still experiencing problems or need further assistance, please reach out to us via private message on social media @LGUSSupport. We're dedicated to helping you find a resolution and ensuring you have a positive experience with LG products.
We appreciate your feedback and are here to support you. ^Juvy
Excellent and beautiful machine!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new washer and dryer unit. Great performance, quiet, and a really stunning construction. What I like best about the machine is how much smaller it is when compared to traditional stacked machines (a separate washer and a separate dryer). Because the Washer/Dryer are pre-integrated, you save about 8-10 inches in height and about 3 inches in depth. This is a huge win if you're working with a tight space. It also also for storage above the unit! I highly recommend :)
I would recommend this to a friendbroken dryer vent hose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.guys broke dryer vent hose (see pics); guys did not really know how to solve a problem TO FIT IN; the vent hose itself is bad, I expected of a better quality and FLEXIBLE; the whole stacked option does NOT fit where it should
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Solid washer/dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Controls are conveniently located. WiFi connected - downloadable wash routines. Fairly quiet. Speed. Clean lines. Efficient. Capacity and smaller footprint. Multiple cycles, downloadable. App integration and WiFi Bedding setting. Well built. Smooth uniform front. Configurable - side vent for dryer. Heavy Cons: Can't create custom cycles. Finding a "cold water" wash can be complicated. Changing water temp, speed, etc. is often not possible for the chosen cycle. This can be maddening. Previous GE washer had "active wear" setting for my workout clothes. I have yet to find something equivalent. Really miss that one. Can't change the door opening from right to left. WiFi configuration was difficult and required contacting LG. LG was helpful. I tried multiple times, following the instructions step by step. What LG told me was not in the instructions, but it worked. Also, though the cell data on my phone had to be turned OFF to make the connection, once that was established I've been able to use it with cell data reenabled.
I would recommend this to a friend