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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2776 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 2,776 reviews
  • Rated 4 out of 5 stars

    Very Quiet!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet! We like how it does not make too much noise. Just the right size for our house.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre at best.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is fine. Purchased at your EP outlet. Sent the wrong item first with a dent on side. Had to wait another week for corrrect one. Also delivery guys not the most helpful. Was supposed to get hooked up. Adjustable feet so badly bent on the replacement. Took my husband and i a while to get it leveled and installed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Got it on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them so far. Wish the washer had a light light the dryer. Also should have an option of which way the doors swing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this combo. Fit nicely into my small space and does a great job on the clothes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best tower ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely a wonderful tower. Have already recommended to other friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer/Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with the washing machine/dryer combo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice and a great space saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product in the market. Good Value for money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. I would recommend it to anyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laundry Center-Electrical Issue

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be prepared. This unit requires 2 outlets. The closet that I placed this in only had 1.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't gotten it hooked up yet, but super great service so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery of Washer/dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery men were phenominal. Over and above. Good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and products. Easy to navigate this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It is wonderful. It fits perfect in my space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job.guy came, delivered with safety caution

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Installation problems.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though I’m sure the unit is probably fine, the installation attempts were awful. At 7th visit that didn’t get the unit installed I finally just canceled the order and went to Home Depot.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, DonaldL. Thank you for sharing your experience with us. We understand your situation and can imagine how your situation must be to encounter multiple installation attempts without success. Your feedback is important, and we'd like to assist you further.

      Since you mentioned that the installation issues were related to Best Buy, we recommend contacting their customer service directly to address your concerns. They should be able to assist you with scheduling a proper installation or resolving any related issues.​
      https://www.lg.com/us/washers-dryers/lg-wkex200hba-washtower#pdp_specs
      If you require any assistance with the Washtower's operation or have product-related questions, please don't hesitate to send us a private message on Social Media @LGUSSupport. Our team is ready to help you make the most of your appliance.​

      We appreciate your patience, and we're here to support you.

      —Renzo LG

  • Rated 1 out of 5 stars

    BUYER BEWARE: Breakdowns and Misleading Warranty

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BUYER BEWARE: Broken within first year. Bought this seemingly top of the line drier in January and by October it had broken - no rhyme or reason just while doing some towels. BestBuy support directed me to LG as they do not help with any issues after 15 days relating to this product…. And LG while it says its under warranty will take a week for me to get service. Also important to note advertise “10 year warranty” is for a specific part, the actually warranty on the machine is 1 year which is deceptive marketing at best.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Matt. Thank you for sharing your experience with the LG Washer (WKE100HWA) model. We understand your concern about a product that breaks within the first year, especially after expecting top-notch performance. We strive to provide high-quality products and exceptional services that exceed our customer's needs and expectations. We recommend reaching out to our support team directly to expedite the process. Please send us a private message on social media @LGUSSupport, and we’ll do our best to assist you further. Thank you for your understanding. ^Juvy LG

  • Rated 5 out of 5 stars

    Awesome Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the product we ordered, delivery and mostly installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product with Excellent Installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fits perfect and the Best Buy installation team did a quick and professional job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    washer dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to love this combo washer dryer but my clothes are coming out very wrinkled.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lemon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely loud and lint buildup on door is to much. Epic fail. Do better lG

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Tracy. Thank you for reaching out to us. We understand the importance of having your LG Wash Tower (WKEX200HBA) model run smoothly and quietly. o address the noise and lint issues, please try these troubleshooting steps: Clean the lint filter before each cycle and check the filter housing for debris that may prevent a proper seal against the door, as this can cause buildup on the door glass. If the unit is new, please confirm that all shipping bolts were removed from the back of the washer during installation, as these will cause extreme noise if left in place. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062. We’d be glad to take a closer look into this with you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy LG