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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2774 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 2,774 reviews
  • Rated 5 out of 5 stars

    Beautiful and it works.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had this for a couple of weeks but I love it!!! We moved and have a very small laundry room so we ordered this stackable. I love that the buttons are in the middle. I love the 15 min wash cycle. I love the normal cycle that only takes 30 min. Looks beautiful too.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I struck out darn it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attractive tower but each delivery attempt had dents on sides of units that might have impacted the internal rotating drums - after 3 tries, i got a refund and ordered a stackable set - i still think the tower is attractive - others have had no problems ... what else can i say?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer dryer stack

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a space saver for us in our laundry room. It’s quite and energy efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Stackable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent stackable. More than I expected. Very pleased.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not very reliable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke down within a year. Product support was an absolute nightmare. Best buy kept kicking us to LG and LG wanted to refuse warranty service.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the reliability and the service experience for your LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower. Your feedback is important, and we'd like to assist you further. We understand the importance of having your appliance working properly and receiving clear support regarding your warranty.
      https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo LG

  • Rated 5 out of 5 stars

    LG stacking washer/dryer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good so far but this unit needs 30 amps to run dryer. I had a 20amp breaker. After so many consultations with sales people includung coming to home it was never mentioned. Had to guess when dryer kept shutting off

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer and dryer combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and simple to use. Nice being all in one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ?

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with the stackable washer and dryer except for one small problem. When I have to take the laundered clothing out of the washer I have to almost get down on my knees to reach in to take out clothes. I may have to get a small stool to sit on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised. It’s a little sensitive when it comes to dryer vent. But I guess that’s a good thing. The shorter the distance and avoid bends and turns as much as possible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So happy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this product. Initially was not even considering a stacked washer and dryer but have been very pleasantly surprised with how much I do like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior service, hearty recommendation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m super impressed with Best Buy. My first appliance purchase was the LG Washtower. Two very nice gents, Ken & Mike, arrived right on time, and from start to finish was only 20 mins! They helpfully unboxed everything & took debris away. This was a smooth, efficient process. Well done! Best Buy you’re doing it right!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet great machine washing and drying isnt a chore

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    H

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good look and works great. Quiet and washes well. Recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best quality and price match.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thing) Super quiet, looks perfect, washing and drying carefully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tower Washer/dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love it. It does take getting used to after my old conventional set. It is very efficient, uses way less water. Also it washes and dries much faster then the old conventional set did. We had them deliver and the guys did a superb job setting it up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Top Bottom washer/dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and very easy to use. Delivery was great and the gentleman was very knowledgeable and friendly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG WashTower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Friendly salesman. Great installers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good so far

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it 10 months ago and it’s in great shape. It was a bit expensive but I think it was worth the investment. At least for now because I hope it doesn’t break within urbe next 3-4 years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works fine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functions but had a small hole in drain hose so had to replace it. Other than that it washes and dries clothes…..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Elevated washer/dryer tower

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Operating this is a bit complicated, simply because I’m technically challenged. Having said that, It’s very i intrusive and looks more like a fridge than a laundry tower. So far so good…

    I would recommend this to a friend