Customer Ratings & Reviews
- Model:
- WKEX200HWA
- SKU:
- 6420308
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.
This summary was generated by AI based on customer reviews.
Very happy customer!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this unit for 9 months now and haven’t experienced any issues. It’s a beautiful washer/dryer combo. Best on the market. Would definitely buy it again.
I would recommend this to a friendAll in one tower
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect replacement to the huge front load washer/dryer I had prior with most of the same features. I will say the rubber seal(?) on the washer is much easier to clean & dry then my former unit.
I would recommend this to a friendLG smart front load washer and electric dryer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new washer and dryer!!! I love that its energy star. My electric and water bills are reflecting less water and energy use.
I would recommend this to a friendWorth every spin!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best prestacked units I have ever used. The delivery was amazing and the service was great - one of the best washers and dryers ever purchased
I would recommend this to a friendWho Knew?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before buying this LG Wash/Dry Tower, I had no idea how much I would use the steam in dryer. Love, love, love my new washer & dryer!! Use the dryer steam fresh cycle almost daily!! Great benefit!!
I would recommend this to a friendGood for short people but the software needs help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like that the controls are in the middle since I am on the shorter side. The only thing I will say is that they don't make it is easy to connect it to the app which is disappointing. I tried for a few hours to get it connected but it would only connect to my hotspot which is not ideal.
I would recommend this to a friendWasher & Dryers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer & dryer unit was ok; I had all sorts of problems trying to get both sets installed. The installation company and Best Buy have very bad communication it literally took over a month to get two units installed. Sad.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, BelyndaD. Thank you for sharing your experience with us. We understand your inquiry regarding the installation process and communication for your LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel. Your feedback is important, and we'd like to assist you further to ensure your laundry center is working perfectly for you.
https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Don’t hesitate, it’s worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer and dryer combo is super space saving and works with super small loads and high capacity! I’m so glad I made this choice! It has bee. Worth every penny. Also, the customer service through geek squad is AMAZING!
I would recommend this to a friendSuper nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Man oh man, I got this bad boy on sale. 800 off was a flash sale, had 250 in rewards. Scored it for like 1.250. My wife has crowned me the cheapest guy she’s ever known. Awesome product
I would recommend this to a friendSmall capacity but great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, love it! Have encountered an issue twice with towels and sheets in washing machine. It is a little small on capacity and had difficulty getting up to speed on spin if items are too bulky(even when not overfilled). Resulting in soaking wet towels that need to be pulled out and redo spin cycle with half at a time.
I would recommend this to a friendIt's that good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer dryer combo, using the LG app I receive notifications when it's done so I can do other stuff while washing clothes.
I would recommend this to a friendWasher/Dryer Towel
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had for a few weeks, but seems to be working well.
I would recommend this to a friendLove this tower!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm so happy we purchased this tower! It washes clothes in half the time of my old washer thanks to the turbo wash setting. The dryer is fantastic. I love all the settings on both the washer and dryer.
I would recommend this to a friendGreat service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys came in did their install, made sure the washer/dryer combo was working before they left. They were quick,efficient and professional.
I would recommend this to a friendLG Tower
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had my LG washer/dryer tower for a little over 2 months and have been outrageously pleased. Delivery and installation was quick and smooth. Really like the speed cycle option, as well as steam fresh.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn
Great Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and several different cleaning options. Clothes come out like new
I would recommend this to a friendWasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had this washer a month. It’s been great the washer load size is a bit smaller than I expected but works great. Wouldn’t recommend if you have a lot of heavy/CA king comforters.
I would recommend this to a friendWorks great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great.......................................
I would recommend this to a friendModern, for better or worse.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cleans and dries well. Much more thorough than my last set. The washer makes an odd knocking sound at no real pattern. LG also sticks a sketchy arbitration agreement to the outside that I recommend opting out of.
I would recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Jovelyn
Check your outlets first
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine was a mission to install because it takes two plugs of different voltage. I have one plugged into an extension right now as I wait for an electrician to rewire my space… and pay $400 for that service. This wasn’t specified when I bought it, and clearly it was important. Also, the dryer isn’t drying thoroughly. Hoping that is going to improve. Will update after the electrician comes. The guys who brought and installed it were great though, and they did their best to keep us informe of all things.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Susie. Thank you for sharing your experience with the LG Washer (WKEX200HWA) model. We understand your concern about encountering installation challenges, especially with different voltage requirements. Your feedback about the lack of specification is valuable, and we’ll make sure it’s noted for future improvements.
It’s great to hear that the delivery and installation team were helpful! Regarding the drying performance, if you haven't already, try cleaning the lint filter and ensuring proper ventilation, as these can affect drying efficiency.
Once your electrician has completed the work, we hope the performance improves. If you have any further questions or need assistance, please reach out via private message on social media @LGUSSupport. We're here to help.
Thank you for your understanding, and we hope everything works out smoothly. ^Juvy