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Customer Ratings & Reviews

$1,899.99
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Comp. Value: $2,499.99

Customer reviews

Rating 4.6 out of 5 stars with 2767 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 2,767 reviews
  • Rated 5 out of 5 stars

    Washer dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this combo. Fit nicely into my small space and does a great job on the clothes

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BUYER BEWARE: Breakdowns and Misleading Warranty

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BUYER BEWARE: Broken within first year. Bought this seemingly top of the line drier in January and by October it had broken - no rhyme or reason just while doing some towels. BestBuy support directed me to LG as they do not help with any issues after 15 days relating to this product…. And LG while it says its under warranty will take a week for me to get service. Also important to note advertise “10 year warranty” is for a specific part, the actually warranty on the machine is 1 year which is deceptive marketing at best.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Matt. Thank you for sharing your experience with the LG Washer (WKE100HWA) model. We understand your concern about a product that breaks within the first year, especially after expecting top-notch performance. We strive to provide high-quality products and exceptional services that exceed our customer's needs and expectations. We recommend reaching out to our support team directly to expedite the process. Please send us a private message on social media @LGUSSupport, and we’ll do our best to assist you further. Thank you for your understanding. ^Juvy LG

  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. I would recommend it to anyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laundry Center-Electrical Issue

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be prepared. This unit requires 2 outlets. The closet that I placed this in only had 1.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice and a great space saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product in the market. Good Value for money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't gotten it hooked up yet, but super great service so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery of Washer/dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery men were phenominal. Over and above. Good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It is wonderful. It fits perfect in my space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and products. Easy to navigate this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job.guy came, delivered with safety caution

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the product we ordered, delivery and mostly installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    washer dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to love this combo washer dryer but my clothes are coming out very wrinkled.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product with Excellent Installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fits perfect and the Best Buy installation team did a quick and professional job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good unit.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noce clean sleek look and does well on ny large comforters

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    ThinQ doesn’t work

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on sale in Spring and just finished laundry room remodel and installed the Wash Tower. Washer and dryer work good. Problem is the ThinQ app does not connect to the wash tower. Extremely limits functionality. Customer support has been lacking.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette LG

  • Cons mentioned:
    Dryer performance

    Rated 1 out of 5 stars

    Suggest you buy something else.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this unit in March of '23. Immediately the unit flagged an error code (E80) that the dryer vent was clogged. Spent $4k to run a new dryer vent to have it continuing to randomly error code (E80). LG Technical support refused to send a technician out saying it's the dryer vent. Found out from our property manager that another one of his owner's units has the same issue with the same Tower. Suggest you buy something else.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      We sincerely apologize for the troubles you've been facing with your LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam. We understand how frustrating it can be to encounter error codes and receive conflicting information from our technical support team. We are truly sorry for any inconvenience this may have caused you. Please know that we are committed to resolving your issues and would be more than happy to assist you further. To discuss your concerns in more detail, please reach out to us privately on Facebook or X (Twitter) via @LGUSSupport. We value your business and appreciate your patience with us. Rest assured, we are here to support you in any way we can. ^Sam LG

  • Rated 5 out of 5 stars

    You'll Love It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Satisfied, Extremely User Friendly...Love It!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Machine Hawk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Price. Does what is needed. Great space saver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome customer service on a hot day!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who put in my washer and dryer unit were awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect set

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer as a stackable option. Easier to reach all functions.

    I would recommend this to a friend