Customer Ratings & Reviews
- Model:
- WKEX200HWA
- SKU:
- 6420308
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.
This summary was generated by AI based on customer reviews.
Great System
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best washer and dryer . Super quiet and quick loads of laundry
I would recommend this to a friendGood sleek look.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can dented prompting exchange to another set of washer dryee
I would recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I realized after I got it home it will not spin out rugs. It can’t judge the weight. I went back to Best Buy and they told me it will not ever spin rugs. Very disappointed.
No, I would not recommend this to a friendPerfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice in washer and dryer!!!!!!!!!!!!!
I would recommend this to a friendLG machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st Best LG manchineel I buying again excellent product
I would recommend this to a friendBest Wash Tower Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of these! I love them and very easy to use.
I would recommend this to a friendNice washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a very rellaiable brand we are very happy with this adquisition
I would recommend this to a friendWasher & Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't allow you to put manual time.Hard to figure out how to work. I prefer buttons instead of digital numbers.
No, I would not recommend this to a friend- Cons mentioned:Dryer performance
Poor Service
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit was delivered on 10/25/2022. Was not installed because of home remodeling until late 2023. Have been using for 6 months and already have issues with the dryer not powering on. Purchased the Geek Squad Protection Plan. Serviced by Sears Home Services. Had 3 appointments scheduled last week and no one has ever shown up.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kristina. Thank you for taking the time to share your feedback on the LG Washer (WKEX200HBA) model. We're sorry to hear about the poor service experience you've had with your unit and the subsequent issues you've encountered with your dryer. We strive to provide high-quality products that meet our customer's needs and expectations. To expedite the resolution process, please reach out to us on social media @LGUSSupport. ^Juvy
What a unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful looks, works great, takes up much less space!
I would recommend this to a friendLG washer dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers did great job setting it up, works great Thank you
I would recommend this to a friendU5 error on washer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst machine. Dont buy it. My clothes dont rinse and its too expensive to fix. I was give a quote of $900 or over $500 with another company. Its not even two years old and Im having issues with washer. How frustrating!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gaby. Thanks for sharing your feedback with us. We understand how concerning it is to experience issues with your LG Washer (WKE100HVA) model, especially within two years of ownership. We strive to provide high-quality products that exceed our customer's needs and expectations. If your clothes aren’t rinsing properly, we recommend running the Tub Clean cycle, ensuring the detergent used is HE (High Efficiency) and not exceeding the recommended amount. Additionally, checking the water inlet filters for clogs may help improve water flow. To obtain more information, you may visit https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078. Please send us a private message on social media @LGUSSupport so we can further assist. ^Juvy
Leaking within 2 yrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started leaking with occasional use (as in 2 times a month) at 26 month mark, conviently so it not covered by BestBuy or LG. You can pay 450 for LG to fix it for you. Recommend trying other brands before buying this unit.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the leak on your LG WKEX200HBA WashTower after about 26 months of occasional use, and we appreciate how important a reliable washer is to your home routine. Leaks can often be caused by factors such as issues with the detergent dispenser, main door seal, drain pump filter, inlet hoses, or drain hose. As a helpful first step, please carefully inspect these areas for any visible signs of water or damage.
For example, checking and cleaning the door gasket for trapped debris or buildup can often resolve minor leaks. Also, ensure all hoses are securely connected and not cracked or worn. You can find more detailed guidance on locating the leak in our LG support article on front load washer leaks.
LG Washer – Why is My Front Load Washing Machine Leaking? - https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448
We’d like to assist you further to explore solutions or service options available. Please send us a private message on social media @LGUSSupport so our team can support you directly. We’re here to help make sure your LG WashTower works well for you. —Renzo
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned it week now, so far so good. Look great.
I would recommend this to a friendNot worth the headache
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this unit for a little over a month and it’s already failing. Water stays in drum after a wash. Can’t even return or exchange after a month. Crazy for the price point! Also the first unit I purchased came with a huge dent in it so I had to wait a month to get this one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and every smooth washing and drying cycle.
I would recommend this to a friendlg tower
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the tower is great, so far no problems ! looks amazing
I would recommend this to a friendWasher/dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had though about door openings as I can not reverse the swing on the dryer.
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy using my new stackable washer/Dryer.
I would recommend this to a friendLG Washtower
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mostly good. Sometimes the detergent doesn't dissolve.
I would recommend this to a friend