Customer Ratings & Reviews
- Model:
- WKEX200HWA
- SKU:
- 6420308
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.
This summary was generated by AI based on customer reviews.
Les then 2 years old
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit has broken down and the icons and messages are of no help in trouble shooting
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chris. Thank you for sharing your experience with the LG Washer (WKEX200HBA) model. We understand your concern about an error icons and messages aren’t clear or helpful in troubleshooting. We strive to provide high-quality products that exceed our customer's needs and expectations. One initial step you can try is to perform a full power reset by unplugging the unit from the power source for about 60 seconds, then plugging it back in—this can often clear temporary errors.
We’d like to assist you further with detailed troubleshooting and support. Please send us a private message on social media @LGUSSupport so our team can work with you directly to diagnose and resolve the issue. We're committed to getting your LG appliance back to optimal performance. ^Juvy
Not good experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer took over 2 hours to wash, it would leave the clothes with soap, so I would have to do a quick wash after. The dryer would dry everything.
No, I would not recommend this to a friendGreat but damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item itself and its capabilities is awesome, the dryer was delivered damage so now we're having to wait on a replacement.
I would recommend this to a friendIt washes and dries
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks beautiful. Spacious. However clothes come out wrinkled even when I put wrinkle care option.
No, I would not recommend this to a friendNo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They canceled my delivery to my lake house after I drive 3 hours and had it scheduled for a month! Done No more big box stores they don’t care!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for raising your concern. I'm so sorry to hear that your delivery was cancelled at the last minute, after you had already driven 3 hours to your lake house. That's absolutely unacceptable and I can only imagine how frustrating and disappointing it must be for you.
I want to acknowledge your frustration and apologize for the poor experience you've had with our delivery team. It's not only a disappointment to you, but it also reflects poorly on our brand.
I understand that you're feeling frustrated and betrayed by the experience, and I want to assure you that we're committed to making things right. We value your business and appreciate your loyalty, and we're committed to providing you with the best possible service. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Best Buy Destroyed my New Home
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy negligently installed the washer/dryer in my brand new home. Right after they installed the washer/dryer it flooded out my ceiling and shorted out the lights to my home. I had no electricity for two days and the leak is ongoing. A restoration company cut a massive hole in my ceiling. Best buy has failed to address this issue and how they destroyed my mom. They also did not show up to two of their last appointments to make the repair. Each time I call for assistance I get no substantive response.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
BUYERS BEWARE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on 10/23/23 Installed by contractor on 11/09/23. Item does not work and makes jet engine screaming noise. New out of the box. Washer defective. Best Buy says not returnable or exchangeable- WORST service and ignorance I have experienced. No common sense is being used in this case!!!! I just wanted to exchange for a working Item for 2K I paid for something broken- not right.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kristen. Thank you for taking the time to leave us feedback. We apologize for the inconvenience you have experienced with your new LG washer. We understand how frustrating it must be to receive a defective product and encounter difficulties with the return or exchange process. We strive to provide the best service possible, and we regret that this was not reflected in your recent experience. To address this issue and find a resolution that meets your needs, we kindly request that you reach out to us on Facebook or Twitter through @LGUSSupport. Our dedicated team is ready to assist you and ensure that you receive a working washer as soon as possible. ^Dan
dryer doesn’t heat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no hot air on normal setting - I hope Best Buy steps up
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jacqueline. Thanks for sharing your experience with the LG Wash Tower (WKEX200HGA) model. We’re here to help ensure your dryer is delivering the performance you expect.
If the Normal cycle isn’t producing hot air, it may be due to the Energy Saver feature using lower heat. For a warmer drying experience, try Heavy Duty or Speed Dry, and consider adjusting the dry level or temperature to High. Also, check that the lint filter is clean and the exhaust duct is clear, as restricted airflow can affect heating. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.
We’d love to assist you further. Just send us a private message on social media @LGUSSupport. ^Juvy
Not a good start
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got this and it’s not working after getting it set up. I have the Best Buy protection plan but they have me bouncing back and forth with LG to get it fixed. Not a good experience especially after the way they promote how they have your back if you purchase their protection.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Error Code d80
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few cycles the dryer posed error code d80. I reset the machine, inspected the vent, cleaned the lint tray and it still comes up. I chatted with LG Support and they were dismissive and unhelpful. They refused to fulfill the warranty and send out a technician. Best buy was no help either.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Brian. Thank you for sharing your experience. We understand that the d80 error code on your WKE100HVA dryer persists despite your efforts to reset the machine, inspect the vent, and clean the lint tray. It’s concerning to hear that you found the support from both LG and Best Buy to be unhelpful. Please visit this link: https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078
To address this issue and provide further assistance, please send us a private message on social media @LGUSSupport. Our team is here to offer support and ensure that your warranty concerns are resolved. We appreciate your feedback and are committed to helping you find a solution. —Junel
Not worth the effort.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too loud. Poor delivery even on 4th try with Best Buy. Did not know they outsource delivery and installation to third-parties!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Wash Tower (WKEX200HBA) model and your experience with the delivery process. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
For the loudness, you may want to try checking the installation to ensure it’s set up correctly. Sometimes, improper leveling or installation can lead to excess noise. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062. If the unit is still within its warranty period, it might be helpful to reach out to LG support for troubleshooting steps or potential repairs.
Feel free to message us privately on social media @LGUSSupport, and we’ll be happy to assist you further with the issue. ^Juvy
Lousy deal
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it until it flooded my house . Very dissapointed to discover water standing in dryer is normal. Washer will overflow, flooded 3 rooms till i could get it stopped. I am expected to have this reoccur. I am told this is not mechanical just part of the way it is. So non of warranties , tech help etc are anything but worthless . Mildew in my walls, nope dont want to just deal with this. My recommendation is run fast and hard from this product. Think hard before paying extra for "warranty" etc read fine print
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Wash tower
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Close seem to come out a bit wrinkled but other than that it’s fine
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awkward filling and emptying of washer. Large doors protrude into limited space.
No, I would not recommend this to a friendSent a broken unit and had me change the outlet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first time I purchased this unite they sent me a broken one but the installation team said that I need to replace the outlet. I called the electrician and replaced the outlet for no reason. I wasted so much money on their wrong results. I will never buy anything from Best Buy again. Such a poor customer service. They kept me in line for hours to schedule appointments.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Zarin. Thank you for sharing your feedback on your LG Wash Tower (WKE100HVA) model. We understand your concern about the issues you’ve faced with the unit and the problems with the initial delivery and installation. We strive to provide exceptional customer service and ensure a smooth and seamless experience. Regarding the incorrect advice and unnecessary expenses, please reach out to us on social media @LGUSSupport with your contact details and a summary of the situation. Our team will review your case and work to address any lingering concerns or issues. ^Juvy
- Cons mentioned:Dryer performance
Sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t get the washer and dryer.. geek squad said it wouldn’t fit.. I don’t think they wanted to drag it up a flight of stairs.. next week sent Tv and entertainment guy!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with LG Washer (WKEX200HWA) model. We're sorry to hear about the inconvenience you faced with the delivery of your unit. We aim to provide excellent service and ensure a smooth and seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Complaint
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. Site inspection failed to realize the side vented dryer could not be accommodated with this machine
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Deborah. Thank you for sharing your experience with the LG Wash Tower (WKE100HWA) model. We understand how important it is for installation to go smoothly, especially when it comes to venting compatibility.
This model is designed with a rear vent configuration by default, and while side venting is possible, it requires a specific side vent kit and additional clearance that may not be feasible in all spaces. We recommend reviewing the installation requirements here: https://www.lg.com/us/support/product/lg-WKE100HWA.ABWEEUS. If you’d like us to take a closer look or assist further, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Educate sales people about this type of product.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but Best Buy needs to educate their sales people concerning the right parts required for this type of purchase.
I would recommend this to a friendReview of HE Smart Front Load Washer and Electric
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit has been leaking water unto my newly painted floor. My floor is stained. The water continues to leak days after I unplugged the unit. It has soaked my rugs and left a mildew smell in my house. I had to throw the rugs in the trash. I wonder how good of a product this really is
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Maureen. Thank you for sharing your experience with us. We understand your concern about dealing with a leaking LG Washer (WKEX200HBA) model, especially when it causes damage to your newly painted floor and your rugs. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
For the water leak, one possible cause could be a clogged drain or a faulty hose connection. We recommend checking the hoses for any blockages or loose connections. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448. If the issue persists, it might be best to check the unit’s drainage system for any internal issues.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further. We can help schedule a service visit or guide you through additional troubleshooting steps to address the leak and prevent any further damage. ^Juvy
- Cons mentioned:Dryer performance
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer had lint in it and it doesn’t dry with one cycle. Need to run it twice every time The pickup experience at the store was the worst ever Never again buy from the outlet
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette