Customer Ratings & Reviews
- Model:
- WKEX200HWA
- SKU:
- 6420308
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.
This summary was generated by AI based on customer reviews.
Scratched floor! Design issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is something installed underneath that left several scratches in my wood floor during installation. Appears to be a design issue.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
- Cons mentioned:Installation
Washer/Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy never installed it. Despite putting in many requests to have it installed, BestBuy never did it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy couldn’t install. Offered zero helpful suggestions. Called customer support, didn’t support. Major disappointment. Will buy from my local appliance store next time…. Lesson learned.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm so sorry to hear that your experience with LG was disappointing. I can only imagine how frustrating it must be to have trouble installing a product and not receive any helpful support from the store or our customer service team.
First and foremost, I want to acknowledge your frustration and disappointment. It's unacceptable that you didn't receive the support you needed from Best Buy or our customer support team. I apologize for the inconvenience and distress this has caused.
I want to assure you that we take your feedback seriously and will do everything we can to improve our customer service and installation processes. It's clear that we fell short of your expectations, and for that, I'm truly sorry. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
LG w/d
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like it all overall and water gets stuck in the flange around the washer door
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We’re sorry that the product did not meet your overall needs. We work continuously to improve the quality of our products and services that drive customer satisfaction. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^James.
Broke down after 1.5 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You would expect better reliability from LG. After only 1.5 years of use, the buttons stopped lighting up and machine won’t power on. Unfortunately manufacturers warranty is pathetically only 1 year.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your review with us in regards to your LG Smart Front-Load Washer. We understand your disappointment when it encountered issues just almost two years after purchase. We want to assure you that we take customer satisfaction seriously, so to address this matter promptly, we recommend reaching out to our LG Social Media team on Facebook or Twitter using the hashtag @LGUSSupport and including the model and serial numbers of the washer. We are eager to help you! ~Rita
would have been great !!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.well researched and said this was the one ! and best buy had it on sale. BUT BEST BUY TAKES ORDERS BUT FAILS TO DELIVER !!!! IT WAS EXPLICITLY NOTED WHEN ORDER WAS TAKEN IN HARTSDALE STORE 2ND FL DELIVERY GUESS WHAT BEST BUY DOES NOT DELIVER TO 2ND FLOOR THEY CAME 3 TIMES TO ATTEMPT DELIVERY BUT FAILED !!! IF YOU NEED SOMETHING DELIVERED TO A 2ND FLOOR DONT BUY FROM BEST BUY !!!!!!
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Not impressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought it home, got it installed & the washer drum was grinding. Went back to the store & theyre replacing it A MONTH LATER. Meanwhile, I get to make payments on a product I STILL dont have a replacement for.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm truly sorry to hear about the issue you have been experiencing with the washer drum grinding. It must be frustrating to have to wait a month for a replacement, especially when you are still making payments on a product you don't have. Please accept our apologies for the inconvenience and delay in resolving this issue. We understand your frustration and we will do our best to expedite the process. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Not the service i expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My washer/dryer were left in middle of the room and were not hooked-up. That was two weeks ago and they are still in middle of the room.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm truly sorry to hear about the inconvenience and frustration caused by the delay in setting up your washer/dryer. As an LG representative, I completely understand how important it is to have your appliances properly installed and functioning. Your experience is not in line with the level of service we aim to provide, and I apologize for the inconvenience this has caused. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Don’t do it (save yourself a headache)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer/dryer didn’t work. When I tried to call to return it, no one would answer the phone so I had to travel to the location. When I arrived to explain the situation, I was told that I could return it. However, I would have to pay more money to get a new washer/dryer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, so we would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Very bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still have that on account and they picked it out like a month ago
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, thank you for your review regarding the WKE100HVA. It sounds like there may have been some confusion regarding your account and the recent pickup.
If you have any specific questions or concerns about the status of your account or the pickup, you may contact Best Buy's Customer service 1 (888) 237-8289. Additionally you may reach out to us directly via @LGUSSupport. Our team can provide you with the most accurate and up-to-date information to assist you further.
Thank you for your patience, and we look forward to resolving this for you! —Avril
Sucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance rattles horrible I would not recommend this product at all NEVER!!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Julios. Thank you for sharing your experience with the LG Washer (WKEX200HGA) model. We understand your concern about a rattling noise, and we’re here to help you resolve it. We strive to provide high-quality products that exceed our customer's needs and expectations.
First, ensure that the unit is on a flat, level surface and that all four feet are properly adjusted. A common cause of rattling can be from items inside the appliance, so we recommend checking if anything inside is loose or improperly positioned. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062.
If the issue persists, please send us a private message on social media @LGUSSupport, and our team will assist you in resolving the problem as quickly as possible.
We appreciate your patience and hope to turn your experience around. ^Juvy
WD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed to supply appropriate power plug required; therefore, unit is still not working as required.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Washer (WKE100HVA) model. We understand how frustrating it can be when a product doesn't work as expected, especially due to a missing or incompatible power plug. Please know we strive to provide excellent service and ensure our customers have a seamless and hassle-free experience. To make it right, we recommend contacting Best Buy customer service at 888-237-82889 for immediate assistance. If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
LG - 4.5 Cu Ft HE Smart Front Load washer and Drye
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this item as an open box and on the first run, it broke down. They came and replaced a new part and again broke down. Ended up with returning the item.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mukesh. Thank you for reaching out to us. We understand your concern about the issues you encountered with the LG Wash Tower (WKE100HVA) model, especially after purchasing it as an open box. We strive to provide high-quality products and ensure a smooth and seamless experience. For future purchases, it’s important to thoroughly test open box items and ensure that any repairs or replacements are handled promptly by the retailer. Since you had to return the item, we recommend following up with Best Buy customer service at 888-237-8289 to ensure the return process was completed smoothly and to discuss any potential compensation or future purchase options.
If you need assistance with LG products or have any other questions, please send us a private message on social media @LGUSSupport. We're here to support you and ensure a positive experience with our products. ^Juvy
Damaged products documented by photos from deliver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Items were damaged , pictures were taken by delivery personnel and advised to call fir rebate no responses to multiple phone calls.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, We are sorry to hear that your unit was damaged. We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Vanessa
TERRIBLE delivery service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience with delivery and installation
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Michelle. Thank you for sharing your experience with LG Washer (WKEX200HBA) model. We understand your concern about dealing with delivery and installation issues, especially when you were excited to get your unit set up. While we're confident in the quality of our products, we also strive to provide exceptional services and ensure a smooth and seamless experience.
We recommend contacting Best Buy customer service at 888-237-8289 to address the delivery and installation concerns. If you continue to experience issues or need assistance with your unit, please feel free to send us a private message on social media @LGUSSupport. We’re here to help and will work with you to ensure you get the service and support you deserve.
We appreciate your patience and the opportunity to assist you. ^Juvy
Not a Good Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was a mess, machine did not work on delivery and refund was very long to process and finally get right.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Margaret. Thank you for taking the time to share your experience with LG Washer (WKEX200HWA) model. We're sorry to learn about the issues you encountered with the machine not working upon delivery and the delay in processing your refund. We strive to provide high-quality products and great customer service to ensure a smooth and seamless experience. Your feedback is invaluable to us, and we appreciate your patience and understanding. If there's anything else we can assist you with, please reach out to us on social media @LGUSSupport. ^Juvy
Worst delivery experience ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst delivery experience ever. Damaged wall and damaged floor, Best Buy won’t take responsibility. 10+ calls and no callbacks.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with your LG Wash Tower (WKE100HVA) model. We understand that the damage to your wall and floor during the delivery process is unacceptable and the difficulty you experienced in reaching out to us for assistance. We take incidents like this very seriously. We strive to provide prompt and efficient customer service, but unfortunately, we fell short in this regard. We would like to make this right for you. Please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Wolf Galeano
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were very excited to get home our intelligent laundry unit . we loaded it up with some laundry into the washer and after washer was done we were ready to use the dryer and we guess what ?!?? The dryer did not work ,well it work but it didn’t heat at all .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Zero customers service eith best buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy in best buy. Zero customer service they dont care about you. Uou can buy it with other store
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm sorry to hear about your negative experience with customer service at Best Buy. We strive to provide excellent service and support to all our customers, so it's disheartening to hear that you did not receive the assistance you needed. We appreciate your feedback and understand your frustration. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
- Pros mentioned:Ease of use
Perfect machine for my limited space
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Living in a condo, I was pretty much limited to those old school "Laundry Centers" that use agitators and have very limited capacity. I decided to upgrade to this, and not only does it fit perfectly (literally), it's a fantastic set of machines. Very easy to use and it can fit everything I need (including bulky blankets - a former impossibility). It has just enough options to get anything you need done without being overly complicated. Oh, and my items come out sparkling clean every time, and the dryer takes about 1/2 the amount of time it used to. I've used the steam function a few times to disinfect after illness, and it worked great. The connected features/app are basic, but useful. I do appreciate how it has a reminder to do certain maintenance tasks after every "X" load (e.g. every 10 dries, you should wash your lint filter with water and air dry it, every 30 washes you should clean the washing tub, etc.). Been using it for about six months and so far, so great! :)
I would recommend this to a friend