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Customer Ratings & Reviews

Your price for this item is $1,899.99
The comparable value price is $2,499.99

Customer reviews

Rating 4.6 out of 5 stars with 2743 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower's quiet operation, ease of use, and efficient cleaning performance. Many also highlight its space-saving design and large capacity despite its compact size. While some found the unit heavy and installation challenging, the positive feedback on its functionality and features outweighs these concerns. The app integration, while useful for some, is a point of contention for others.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 2,743 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet, powerful and sleek

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not be happier! It’s like a dream come true! It’s very quiet and almost a pleasure to do laundry anymore! The associate was very thorough about the difference between top and front load machines which really helped make our decision. Very happy with our machine. The quick wash feature is amazing - we can actually wash our queen size plush comforters without having to go to the laundromat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washtower

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer/dryer combo is exactly what we needed. My wife is on the shorter side and having the controls in the middle works great. It can easily fit our comforter.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    LG Stackable washer dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried buying this product else where with no luck. I got on my Best Buy app ordered in seconds...two days later had my new washer dryer combo. The staff was polite and helpful loading into my vehicle. I absolutely love my washer dryer...color is my favorite and how easy to operate.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi there, Debbie! We are over the moon to learn that your LG Smart Front Load Washer is providing you with a five-star experience! We also appreciate you telling us about the outstanding features and abilities it possesses. This drives us to keep enhancing our products and services. Should you need us for any future issues or concerns, reach out to us via Facebook or Twitter by private or direct message using the handle @LGUSSupport. Enjoy! ~Rita LG

  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Nice washtower

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice and easy to use washer and dryer combo. It fits well in our small space.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Having Issue with Washer section

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered 1 month ago. Working fine but suddenly did not dispense fabric softener. Technician came 1 week ago and could not find problem but suggested using only 1 tablespoon of fabric softener. Still not working properly. Will try one more time to get fixed. If not fixed, will be calling for pick up for return. Also, top dented when delivered. Installation staff said they would report this. I would recommend this appliance if working properly.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works great the AI needs some work though

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer works well. Love the features my clothes always smell and look clean. Love the LG app to connect to the wifi. I think the AI systems needs some help when it comes to drying clothes its only about 50% right and leaves clothe slightly damp sometimes so i have to add more time to the dryer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tower of power!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made a custom laundry room and needed a stacked option. Found out about the tower, checked dimensions and it was perfect for my application. Have owned for just over two years now and still performing like a champ. Regular maintenance like cleaning lint trap after every use, tub cleaning, and drain screen cleaning is essential.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Adorable

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re like me, and not the tallest of human beings, this tower is perfect for you. Or even if you just prefer the controls for your washer and dryer in one convenient spot, this is also for you. Also if you’re trying to conserve space or just don’t have enough space for a side-by-side washer and dryer, this is a great option. Very straightforward and easy to use, and makes doing laundry fun! Kind of. Maybe.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Quiet and works well. Wi-Fi sucks.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is so quiet and works so quickly. No realy complaints other than the WiFi connectivity. It will not stay connected to the Wi-Fi. When it does disconnect, you have to delete it from the app and then re-add it. It’ll stay connected for 2 to 3 days and then disconnect again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best of the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wash and dry large loads with less water and energy with this efficient front loading washer and dryer set from LG. One of the best washer and dryer sets on the market, these machines clean thoroughly, are easy to operate, and have proven to be reasonably reliable, despite their many functions and features in addition to saving space in your laundry room.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet, and works amazing. Dryer is very sensitive and wish we could adjust that but No issues. Great purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for small spaces.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a Stackable, but this is not a stackable. It is one complete unit. My concern with that if one part is mot working, there goes the whole unit.. AI. Wow! If you set your wash for a normal cycle, the dryer cycle is already set. Good thing. Not so sure. One feature I will not use is the wifi for remote. What is great about this unit is that it has a very large load washer and dryer Capacity. I will never again have to take my bulky comforter to the laundromat.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey! We’re overjoyed that you are a part of the LG family! Thank you for sharing details on the amazing features and abilities the LG WashTower possesses! Your opinion is highly valuable and keeps us at the forefront of ideas for making our products easier to use. Keep enjoying it, and thank you for choosing LG for your home! ~Rita LG

  • Rated 5 out of 5 stars

    Mostly terrific

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the LG model WKE100HVA stackable washer/dryer for two weeks now. It has been working great! The washer is programmable to a large extent, although I would like a setting that is only for a custom program- minor objection since the preprogrammed settings are somewhat adjustable- the washer is quiet, but still slightly noisy since it’s installed right off the living room- the dryer knows what setting to operate at based on the washer setting- Pretty amazing! The app is pretty much unusable- I suppose I could call tech support and get help but I think it should just work when downloaded- thus no optional settings can be downloaded- The Best Buy rep that measured the closet the machines fit in was amazingly accurate-tight but fits. All in all, a great set of machines that work very well and look really great- I would recommend them

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thanks for providing your detailed review! We appreciate you mentioning the quiet operating noise, and the sensor technology that makes your washing/ drying experience so much easier! Please call us at (800) 243-0000 so that we can get you assistance in regards to the Thin app that you're having trouble using. It would be our pleasure to offer your our support! ^Chris LG

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good unit so far!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast installation from Bestbuy. This unit is super quiet! It works perfectly in the space we had, and looks good too. Fits a lot of clothing in one wash-even extra large comforters. The little ring tones at the end of a cycle are so much better than obnoxious buzzers found on a lot of other units! We purchased this over a month ago, and are happy with it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Space saving

    Rated 5 out of 5 stars

    Space age looking!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tenants love this washer and dryer and they fit perfectly in the space. The old pair was leaking and they were without for about a week. After they were installed by Best Buy installers, they were so happy and said they looked great!

    I would recommend this to a friend
  • Pros mentioned:
    Space saving

    Rated 5 out of 5 stars

    Space saver.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I have own this product about 2 months now, its absolutely save my space and I put a very big storage next to it. I hope it will continue work properly. So far it's fit to my interest and quality is good, my clothes so nice washed. Dryer has a light in the end of cycle and you can see everything. it also very nice high for dryer so you don't have to bent over every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not one issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went without a flaw. Delivery was excellent also.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Quiet, efficient, and saving money on the energy bill. Win, win, win.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi James! Thanks for taking the time to leave a positive review! LifesGood when your quiet appliance efficiently runs in the background while you go about your daily life! Should you need any assistance, we're just a click away on social media. ^Chris (Washer model WKE100HVA) LG

  • Pros mentioned:
    Space saving

    Rated 5 out of 5 stars

    Finally!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new stackable washer/dryer. What a space saver in my laundry room. It's perfect! I'm very short, and having the controls in the center is so very convenient. The versatile cycle options are right on for every need.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love my brand new LG WASHTOWER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this LG laundry center. It has made my life so much easier. And saved me money already on my power bill. The install, however, from the service provider for Best Buy did not go as planned They had to come back a second time with not a defective machine. Like the first, but we are loving it now. Since it is all installed and working, good super smart tons of features and accessible by app.

    I would recommend this to a friend
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