Customer Ratings & Reviews
- Model:
- WKG101HVA
- SKU:
- 6451044
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower for its quiet operation, ease of use, and space-saving design. Many appreciate the cleaning performance and capacity of the units. Some customers express concerns about the lint trap and installation process.
This summary was generated by AI based on customer reviews.
does not come with any connection wires/hoses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.does not come with any hook up wires or anything which is confusing because what am I going to do with JUST a washer/dryer? also no one informed me that it came as just a washer/dryer
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Vanessa. Thanks for sharing your experience with the LG Wash Tower (WKG101HWA) model. We totally get how annoying it can be to get a major appliance and then find out that some key installation parts were missing or not mentioned.
This washer/dryer combo typically includes the unit, but items like power cords, venting kits, water hoses, or gas connectors are often sold separately. Retailers may not include these due to varying installation needs based on your home setup.
We recommend contacting Best Buy customer service at 888-237-8289 to confirm the required accessories for your installation and whether they can provide or install them. You can also find installation guides and accessory recommendations here: https://www.lg.com/us/support/product/lg-WKG101HWA.ABWEEUS. If you need help identifying what you need to set up your unit, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
- Cons mentioned:Lint trap
Do not buy, complete junk and LG service not good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped working. LG sends the tech bad parts. Has been out for two weeks and LG won’t replace the unit. They just keep sending a tech to my house. FIVE TIMES. Bad mainboards.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Dryer not perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is ok but when I try to change the temperature on the dryer I have to first change the dry time before I can change the temperature.
I would recommend this to a friendI will not buy open boxes again at Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine was well in the store but came in damaged. Delivery person called out damage. Order was cancelled but it’s been almost over a week and refund hasn’t yet processed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Pankaj. Thank you for sharing your experience with the LG Washer (WKGX201HWA) model. We understand your concern about receiving a damaged product and then face delays with the refund process. We strive to ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. It sounds like the delivery team was on top of identifying the damage, which is a positive step. We recommend reaching out to Best buy customer service at 888-237-8289 for the most accurate updates on your refund status.
If you need further assistance, please send us a private message on social media @LGUSSupport. We're here to help ensure you receive the support you need.
Thank you for your patience, and we appreciate your feedback as we work to improve our service. ^Juvy
Bought a Lemon, no help from Best Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the washtower during the Black Friday sale and had it sitting in my garage waiting to install it until after my basement renovation was done. After my plumber installed it, the first wash cycle made a horrible jet engine/grinding noise. Obviously I bought a lemon and I assumed that this would be taken care of no problem. After talking to customer service (Louis) today they informed me that I’m out of the 15 day return window and I should have bought the geek squad protection. Best Buy said that there is nothing that they can do and I need to contact LG. I cannot begin to explain how disappointed I am in Best Buy. As a Minnesotan, I like to support our businesses but it looks like I will be shopping elsewhere.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Buy from Lowes instead
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is a terrible company. I cannot believe they are still in business. After screwing up our order several times we cancelled and bought from Lowes.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, JeffL. Thank you for sharing your experience with us. We understand your inquiry regarding your decision to purchase the LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence. We appreciate you choosing LG for your home appliance needs. For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport.
https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-nature-green/JJ8VPZ6WGK
We appreciate your patience. —Renzo
False Advertising
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product on November 13th, 2023, and it was advertised that I would receive a $150 gift card with my purchase. However, a month has passed, and I still haven't received the gift card. My attempts to claim it through customer service were frustrating; I was continuously transferred between departments, around 8-10 times, without any resolution. Based on this experience, I would caution others against making purchases from Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review your recent purchase, the LG Wash Tower (WKG101HWA) model. We regret the inconvenience and frustration you experienced regarding the $150 gift card that was advertised with your purchase. We understand how important it is to receive the promised benefits when making a purchase.
We recommend contacting Best Buy customer service again at 888-237-8289 to address this issue. You can explain the situation and emphasize the difficulties you encountered during your previous attempts to claim the gift card. Hopefully, they will be able to provide a resolution and assist you in receiving the gift card as promised.
If you need any further assistance or have any other concerns, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Beautiful washer and dryer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking machine, but a little noisy. I wished it was more quiet.
I would recommend this to a friendVery disappointed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very upset with this purchase.I don’t know if it’s defective or not but the spin cycle has absolutely no control. We used it once and are super disappointed with it. The machine moved during the wash so much that it scratched our quartz and damaged our walls. It is also so loud that even people who were outside of the house were asking what it was. Best Buy said they couldn’t do anything about this!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you were not happy with your recent LG purchase and would like to gather more information from you. Please consider sending us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with a brief description and pictures of the issue and we will do everything in our power to assist. Thank you. ^Jennifer
Waste of time by Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of time. The online delivery said oct30 made the purchase. A couple of days later i received an email saying that now its nov30?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We understand that receiving an email about a change in the delivery date can be frustrating and that this can be inconvenient for you. For the best assistance and a more detailed explanation, please reach out to BestBuy customer support. ^Dan
Unwashed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although the sales desk did a wonderful job of understanding the complexity of my order with a LP gas conversion, it is still not done. I have had two attempted install dates: the first time the technician could not do LP gas conversion even though that was expressly in the order. The second time I was informed I needed plumbing repairs, which the Best Buy person who came to my house (to ensure everything was ready in terms of space, electric, gas and water) failed to advise me of...probably because he took only one minute for a casual look over and never looked behind my current laundry equipment. The Crystal Lake Best Buy management team is making good efforts to rectify the issues, but I still do not have this LG Wash Tower installed.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
P
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung washer is not working after 10 days of purchase and Samsung customer service is really poor!! I will never recommended these Samsung products to anyone
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, ParmjitS. We understand your inquiry regarding the washing machine issue and that you’ve had a bad experience with your Samsung washer after only ten days of use. We’re an LG Social Media Ambassador team, and we do not handle Samsung products or service requests.
For any Samsung appliance concerns—especially one that has failed so quickly—you’ll need to contact Samsung’s customer support or your retailer’s service department directly. They can help verify whether your washer is covered under Samsung’s warranty and arrange for repairs or replacement.
If you ever consider switching to an LG WashTower in the future—such as the LG WKG101HVA 4.5 cu ft HE Top-Load Washer and 7.4 cu ft Gas Dryer combo—here’s a quick troubleshooting tip for our washer: ensure the washer is level on a solid, flat floor. An unlevel installation can cause excessive vibration, noisy spin cycles, or even prevent a load from completing. You can adjust each leveling foot until the machine is balanced, then run a Spin Only cycle (no clothes) to confirm it spins smoothly.
https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/6451044.p?skuId=6451044
We appreciate you sharing your feedback, and we hope Samsung provides a prompt resolution for you. If you have any questions about LG products in the future, please send us a private message on Social Media @LGUSSupport. —Renzo
Best Buy - A Bad Choice for Major Appliances
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got the chance to use this item because Best Buy delivered a badly-damaged unit with significant exterior damage and a bent dryer drum that wouldn't turn. After repeated attempts to obtain a replacement, I cancelled and went to my local appliance dealer instead. I will not be using Best Buy for any major appliance purchases in the future.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Wash Tower (WKGX201HWA) model. We're sorry to hear that you received a damaged unit and had trouble getting a replacement. We aim to provide top-quality products in perfect condition, but sometimes things can go wrong during delivery. We are always working to make our processes better and prevent such issues in the future. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
Terrible delivery experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this if you plan to install it in your basement! I have no idea if this is good appliance or not because BestBuy has failed to figure out how to get it downstairs. My delivery installation was scheduled for 11/2 but when the crew arrived, they realized they needed 4 men to get the wash tower downstairs. They arranged for a 4-man crew to come 11/7 but when the day came, there were only 2 men. Ditto for 11/17 and 11/22. WORST service ever. I am cancelling my order.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Will it ever arrive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered it on 12/28/20 and I still haven’t received it not sure how I can review something that hasn’t shown up yet. I’ve now been told 3/23/21 it might be here.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry for your delayed package. please contact BestBuy regarding this. We apologize for any inconvenience.^Venette
Don’t buy from BEST BUY!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not know. Because bestbuy tried 2 times to hook the unit up to make GAS TO LP. Kept on bring wrong parts. So after 2.5 months of waiting. I told your Mickey Mouse outfit of company to take this back and WILL NEVER EVER BUY ANYTHING FROM BEST BUY!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
LG Stackable washer/ dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is horrible I bought this as an open box item! This machine was supposed to be in excellent condition. The dryer shakes uncontrollably and the washer leaks water.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We're sorry to hear about the issues you are facing with your recent LG washer, Sara. Regarding the shaking of the dryer, it is possible that the machine may not be properly balanced or that there are shipping bolts that need to be removed. For more troubleshooting tips, you may visit this linK:https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine-CT10000010-1400517829363#:~:text=Reposition%20laundry%20in%20the%20drum.&text=Make%20sure%20the%20laundry%20is,washer%2C%20then%20resume%20the%20cycle.&text=If%20vibrations%20happen%20during%20the,manually%20drain%20after%204%20minutes. For leaking issues, kindly refer to this link: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking-CT10000012-1431986512448. If you require additional assistance with your unit, we recommend reaching out to us on Facebook or X at @LGUSSupport with the model and serial number of your unit, and we'll be happy to accommodate you. `Alice
The installation was done incorrectly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was done incorrectly and I'm trying to get Best Buy back out to fix it. NO COMMUNICATION. May have an appointment Jan. 17 but NO CONFIRMATION!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Awful installation catastrophe; 2 month headache
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had the most heinous experience getting our washer/dryer installed /damaged/exchanged/more damaged. Best Buy offered some form of compensation and we have an ongoing damage claim but I would never remotely consider buying anything from Best Buy ever again.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out and providing us with valuable feedback. We would be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and send your contact info, or call our Customer Service (800) 243-0000 and we'll be happy to assist. Thank you. ^Jolly
Owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor service. I had delivery and installation were on Nov 9th, they didn’t show up. Finally they canceled. I never seen that kind of poor service in my past
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Washer (WKGX201HGA) model. We understand your concern about dealing with missed deliveries and cancellations, and we appreciate your feedback. We strive to provide exceptional service and ensure a smooth experience.
To address this issue, we recommend contacting Best Buy customer service at 888-237-8289 for a resolution. They should be able to provide information on rescheduling your delivery and installation. If you have any questions about the LG product or need further assistance, please send us a private message on social media @LGUSSupport. We're here to help! We appreciate your patience, and we’re ready to assist you. ^Juvy