Customer Ratings & Reviews
- Model:
- WKG101HVA
- SKU:
- 6451044
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower for its quiet operation, ease of use, and space-saving design. Many appreciate the cleaning performance and capacity of the units. Some customers express concerns about the lint trap and installation process.
This summary was generated by AI based on customer reviews.
Bad install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have not been able to use it because there is a leak in the hose which is created a problem so now we are waiting another five days without a washer and dryer until this gets fixed
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are deeply concerned about your inability to obtain the services you were hoping for. We will make every attempt to make this happen for you, so please private message us your full name, address, model/serial numbers, and purchase date. Following that, we will conduct additional research and ensure that you receive the best possible resolution. Tanisha
Do not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Clothes don’t smell good after the load is done & clothes take forever to dry.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it we would be glad to help. ^Jolly
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer does NOT drain! I've tried everything that I've been told to do!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Third Party installers do not know what they are doing. They are very rude and no communication. I can't believe Best Buy would put their name behind these companies.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Worst Experience Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Twice you delivered a defective washer and dryer. I cancelled this order two weeks ago. What’s wrong with this company. Worse experience ever!! Still haven’t seen my account refunded.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
Great Product we thought BUT No Follow intallation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ZERO Stars above if allowed. Never installed over 4 weeks ...BB kept sending out the wrong install team for a gas dryer connection.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you are have multiple issues with installation, and would like to gather more information from you. Please consider sending us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with your story. Thank you. ^Jennifer
- Pros mentioned:Noise level
Exceptional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t be happier with this washer-dryer combo! It’s sleek, efficient, and packed with features that make laundry a breeze. The washing cycles are thorough yet gentle on fabrics, and the dryer leaves clothes perfectly dry without overheating. The intuitive controls are easy to use, even for someone not very tech-savvy. One of my favorite features is how quiet it is—even during the spin cycle, it’s barely noticeable. The energy efficiency is another big plus, helping me save on utility bills. The compact design fits perfectly in my small laundry area without compromising capacity. This machine has truly elevated my laundry routine, and I highly recommend it to anyone looking for a reliable, high-performing washer-dryer. It’s an investment that pays off in convenience and quality!
I would recommend this to a friend - Pros mentioned:Capacity
In love!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In love! The design is beautiful. They’re compact but you can fit so much in there.
I would recommend this to a friend - Pros mentioned:Noise level
Makes laundry day fun!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m totally in love with this washer and dryer! It is quiet, does a great job washing and drying my clothes and I am very glad I purchased it. Learning to use it after having an analog based laundry set was slightly difficult, bit it has features that are really useful.
I would recommend this to a friend - Pros mentioned:Noise level
Perfect set!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very much satisfied with the function and less noise.
I would recommend this to a friend - Pros mentioned:Overall performance
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer work awesome and have the ability to used in my app
I would recommend this to a friend Tower
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I love my new tower washer/ dryer unit! Very easy to use and to set. The inside of the unit seems huge .
I would recommend this to a friendIm in love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way it washes and drys.. i would recommend this to anyone
I would recommend this to a friend- Pros mentioned:Overall performance
LG Gas/Electric washer dryer stackables.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful machine. I could not be happier with its performance, Delivery and old appliance removal was great and installation was perfect. I couldn't be happier with the workers performance. They were quick and very respectful. You can really be proud of they did their job. I am a very satisfied customer.
I would recommend this to a friend Service agent was on time and very helpful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and followup on the repaired item . He also took time to explain the washer and dryer.
I would recommend this to a friendGreat Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is great. It is has a large capacity and is very quiet.
I would recommend this to a friendAmazing buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product saves space quiet cycle quick wash is great
I would recommend this to a friendGreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent I would recommend to everyone. Looks great and does an excellent job.
I would recommend this to a friend- Pros mentioned:Ease of use, Noise level
Thin Q
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Easy set-up. Easy on clothes. Quiet.
I would recommend this to a friendBrand response from LGAnswers
Posted .It makes our day to hear that we were able to provide you a 5-star experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it we would be glad to help. ^Jolly
- Pros mentioned:Ease of use
Great Machine, great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent about 4 months researching stackables & wash towers. This LG kept coming up. SO many great reviews that I purchased it. Everyone was absolutely right about it! Easy to use, great value for what I spent for it. I have a habit of forgetting about the last load in the dryer, so the steam function is very helpful. Very, very happy with my purchase!
I would recommend this to a friend