Customer Ratings & Reviews
- Model:
- WKG101HVA
- |
- SKU:
- 6451044
Customer reviews
Rating 4.6 out of 5 stars with 822 reviews
(822 customer reviews)Rating by feature
- Capacity4.8
Rating 4.8 out of 5 stars
- Dry Time4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower for its quiet operation, ease of use, and space-saving design. Many appreciate the cleaning performance and capacity of the units. Some customers express concerns about the lint trap and installation process.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Returning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer has single filter so the dirt build up on the dryer and stuff is flying every where, Washer smells like mildew. I will be returning the unit. I have it for few days and I am not happy with is
This review is from LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, TripD. Thank you for sharing your experience with us. We understand that you're not satisfied with the performance of your LG Washer and Dryer (WKGX201HBA), and we truly value your feedback.
For the dryer, the buildup of lint and dirt can sometimes occur if the filter is not thoroughly cleaned or maintained. We recommend ensuring that the lint filter is cleaned after every load, as well as checking for any lint buildup in the venting system.
For the washer’s mildew smell, it’s often caused by excess moisture that can accumulate in the drum. We recommend running a cleaning cycle with a washer cleaner or a mixture of vinegar and baking soda to help eliminate odors. It's also helpful to leave the washer door slightly open when not in use to allow for airflow.
https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-black-steel/6420309.p?skuId=6420309
Please send us a private message on Social Media @LGUSSupport, and we’ll assist you further in addressing these concerns to help improve your experience.
We understand your inquiry, and we’re here to help make things right.
—Renzo
Rated 1 out of 5 stars
Dryer stopped working after 2 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped working weeks after return window closed. Wasted two days waiting for LG to send a tech to make a warranty repair.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out to us and for taking the time to share your experience on your LG WashTower (WKG101HVA) model. We understand that your dryer stopped working just after the return window closed, and we apologize for the inconvenience caused. We strive to provide reliable and durable products, and this is certainly not the level of quality and performance we want you to have with our products. Please visit this link: https://www.lg.com/us/support/help-library/troubleshooting-no-power-on-a-dryer-CT10000011-20152469733288. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

































