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Customer Ratings & Reviews

Your price for this item is $2,299.99
The comparable value price is $2,599.99

Customer reviews

Rating 4.6 out of 5 stars with 485 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the quiet operation, ease of use, and cleaning efficiency of this washer and dryer. They also appreciate the space-saving design and the large capacity for a stacked unit, frequently praising its sleek appearance and intuitive control panel. While some find the unit heavy, the positive feedback overwhelmingly focuses on its performance and convenience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 485 reviews
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great. Very quiet. Perfect for a small space.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HE washers...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good removing soap. All He washers in general are bad at doing their jobs because the government helped destroy even the basic washing machine. I would go the cheaper route and stay away from any HE machines and save yourself a tremendous headache.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional stacked washer and dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks elegant and it works well. Central control is perfect for a stacked unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Washer/Dryer I ever owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG Wash Tower exceeder all expectations. I wish i purchased it sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer and dryer combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality. Very quiet and gets the job done, would recommend 100 times.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    LG too big for space

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to use the washer/dryer as it was too big for the space. You need to not rely on written dimensions as it does not include the bulge in the back of the machines. Dimensions are only the outside edges of the machines. Does not account for the front or back which stick out. I had to return.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, MABELO. We understand your inquiry regarding the dimensions of your LG WKGX201HBA washer/dryer WashTower. We appreciate you sharing this feedback. For future reference, we recommend carefully measuring the installation space, accounting for any protrusions and required clearance for ventilation and hookups. If you have any other questions or need help finding a unit that fits your space, please send us a private message on Social Media @LGUSSupport.
      https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-black-steel/6420309.p?skuId=6420309
      We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    Laundry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with my laundry purchase. Great sales associate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg washer/ dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for washing and drying. Was difficult to find out how to connect wi-fi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haa been qorking great not one hiccups it is a good cleaner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    State of the art! Really upgraded our utility room and gave us more room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful equipment and It is beautiful and stylish

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great looking unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking unit and saves a lot of space at the same time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer and dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer. Saves a lot of space and is very quiet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stackable washer and dryer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. We have been happy doing the wash again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    look no further

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dish washing machine and dryer combination is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looks like a great product and I can’t wait to use it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just delivered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't opened the box yet. We're excited to install it in the next few weeks.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buy from Lowes instead

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is a terrible company. I cannot believe they are still in business. After screwing up our order several times we cancelled and bought from Lowes.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, JeffL. Thank you for sharing your experience with us. We understand your inquiry regarding your decision to purchase the LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence. We appreciate you choosing LG for your home appliance needs. For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport.
      https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-nature-green/JJ8VPZ6WGK
      We appreciate your patience. —Renzo LG

  • Rated 3 out of 5 stars

    Delivered damaged

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sure it’s a great machine, but mine came majorly damaged and broken from transit.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I will not buy open boxes again at Best Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine was well in the store but came in damaged. Delivery person called out damage. Order was cancelled but it’s been almost over a week and refund hasn’t yet processed.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Pankaj. Thank you for sharing your experience with the LG Washer (WKGX201HWA) model. We understand your concern about receiving a damaged product and then face delays with the refund process. We strive to ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. It sounds like the delivery team was on top of identifying the damage, which is a positive step. We recommend reaching out to Best buy customer service at 888-237-8289 for the most accurate updates on your refund status.

      If you need further assistance, please send us a private message on social media @LGUSSupport. We're here to help ensure you receive the support you need.

      Thank you for your patience, and we appreciate your feedback as we work to improve our service. ^Juvy LG