Customer Ratings & Reviews
- Model:
- WKGX201HWA
- SKU:
- 6420314
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers value the quiet operation, ease of use, and cleaning efficiency of this washer and dryer. They also appreciate the space-saving design and the large capacity for a stacked unit, frequently praising its sleek appearance and intuitive control panel. While some find the unit heavy, the positive feedback overwhelmingly focuses on its performance and convenience.
This summary was generated by AI based on customer reviews.
Super happy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great machine, great delivery experience... couldn't be happier with the whole experience, from buying in the store to delivery to actually using this machine. Wash tower is awesome, will never go back to traditional!
I would recommend this to a friendNice looking washer and dryer that work well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The nicest washer and dryer ever! Love the little music at the end of washing cycle.
I would recommend this to a friendOk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stackable helped us save space. Front load mildew problems.
No, I would not recommend this to a friendInner Glass door exploded
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer glass exploded during drying load. Washed a load and put the load in the dryer while I washed a second load. The once the second load was done washing, I placed it in the dryer. About 10 minutes later they dryer started making a loud noise. Quickly ran to the laundry room and the inner glass had cracked. Had the washer/dryer tower for about 3 years. Best Buy is not honoring repairing it under the 5 year warranty because i'm being told that they don't believe the glass can crack.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ricky. Thank you for sharing your experience on the LG Washer (WKGX201HBA) model. We understand your situation, especially after you've had your unit for a few years and were expecting the warranty to cover any issues. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
Regarding the cracked inner glass, this isn't something that should typically occur under normal use. We'd like to assist you further and help resolve this matter. First, we recommend checking if there’s any visible obstruction in the drum or door seal that could have caused the impact or pressure. If everything seems intact, it could be worth running a diagnostic cycle to rule out any underlying issues with the unit.
Please send us a private message on social media @LGUSSupport, and our team will be happy to explore possible solutions and assist with the next steps. We appreciate your patience and look forward to helping you get this resolved. ^Juvy
Returning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer has single filter so the dirt build up on the dryer and stuff is flying every where, Washer smells like mildew. I will be returning the unit. I have it for few days and I am not happy with is
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, TripD. Thank you for sharing your experience with us. We understand that you're not satisfied with the performance of your LG Washer and Dryer (WKGX201HBA), and we truly value your feedback.
For the dryer, the buildup of lint and dirt can sometimes occur if the filter is not thoroughly cleaned or maintained. We recommend ensuring that the lint filter is cleaned after every load, as well as checking for any lint buildup in the venting system.
For the washer’s mildew smell, it’s often caused by excess moisture that can accumulate in the drum. We recommend running a cleaning cycle with a washer cleaner or a mixture of vinegar and baking soda to help eliminate odors. It's also helpful to leave the washer door slightly open when not in use to allow for airflow.
https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-black-steel/6420309.p?skuId=6420309
Please send us a private message on Social Media @LGUSSupport, and we’ll assist you further in addressing these concerns to help improve your experience.
We understand your inquiry, and we’re here to help make things right.
—Renzo