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Customer reviews

Rating 4.5 out of 5 stars with 2142 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 2,142 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer performs over and above my expectations.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dissatisfied with the sales agent's irresonsibilit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the washer for my tenant and gave the sales agent online her cell number. But s/he didn't record it and the delivery guy called me and failed to reach me. When I called back, he didn't answer and caused the delay of delivery for another four days.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine and delivery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine is great. Enjoy all the choices/cycles that are available. Very quiet. Delivery team arrived on time. They were professional and friendly (names were Adrian and Yamel). Cleaned up and took all packaging materials away with them. Great job!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Like the appliances, still dislike dealing w store

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer and dryer are fine, I wish it didn't have the programmed settings and I could just easily select water temp, time, and soil level. I also hate that Best Buy installed them with the doors banging into each other and then I tried calling for help and I get some call center in India and had to speak to some foreign guy with awful English who just hung up on me when I asked about a swap kit to switch the doors. Seems like the installers could have offered that service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG front load is the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer,but my old one was better.In this time I couldn’t find LG front load smaller size (about 3.7).Size 4.5 is too big for family of 2 people. Also normal cycle takes about 70 minutes.My old LG 3.7 did it in 47 minutes. Fortunately this washer is in basement,because it makes a lot of noise unlike my old one.But it works!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Easy to use, fit in my laudry closet perfect

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! Easy to understand directions. Thanks!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this washer because of its size. All washer and dryer manufacturers have increased the depth and height by 3-5 inches of a standard size washer (4.5 cu.ft.) and dryer since our last washer and dryer purchase - 25 year old Frigidaires (4.5 cu.ft.) which were still running and I wish I still had them. This washer is crap compared to it. I set my Cell phone timer to how long the washer says it will take (BTW - twice as long as my old washer) so I can transfer from washer to dryer immediately to prevent wrinkles when the washer timer goes off. Every time now the washer has already finished before the time it originally stated, leaving my clothes with washer wrinkles and I have to re-wash and keep running in to the laundry room to check to see if it is done. The buzzer isn’t as loud as my old one either so I haven’t heard it when it does stop. Also, adjusting the settings to wash at the temperature, spin strength, extra wash cycles, etc., instead of it’s preset cycles, I have not been able to get it to do. Directions are very bad. Delivery from Best Buy was also such a nightmare I will never shop there again. If we hadn’t emailed the CEO of Best Buy who had customer service at their headquarters in the USA get in touch with us and the local store we would probably still be waiting for it to be delivered months later. Extremely disappointed with this very expensive purchase.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes well but since it doesn’t have an agitator the detergent pots don’t desolde well in cold water

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    It’s cool and it work perfectly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great & perfectly nice excellent washing machine...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great machine quick and quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    simple to use overall great product. defiantly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Replaced our 9-year old Whirlpool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work great ~ All of the features we use are fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steve

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has the option of regular cycle or speed wash. Small loads on speed wash works best. Talked to the Appliance Spec. between LG or Samsung. Charles H. was able to give me detailed info. I decided on the LG. Cost a bit more but it was still the best deal around.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Eh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok. Remember to take out the packing screws in the back. One thing that I can’t understand is that why there is a separate tube that you need to empty? The water and soap stays in there and you have to manually empty it out. Couldn’t they attached it to the drain where the rest of the water goes??

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    LG wash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product at a good price. Delivery was smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes clothes great. Nice design. Quiet. Easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how quiet this washing machine is, the best!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. Quite. Lots of settings and options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far really happy with my purchase and we used the price math feature and got an even better deal.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product, easy to use and works excellent.

    I would recommend this to a friend