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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2142 reviews

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    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 2,142 reviews
  • Rated 5 out of 5 stars

    Very efficient!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great even on the short cycle, which saves us lots of time and Energy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. A little disappointed that is says it can handle a queen or king comforter but not quite. You can fit a comforter in the washer but there is really not enough room. Other than that, been happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient with many options

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many options on this washer yet it is so affordable. I have seen it pull out many stains already, even grease from my bike chain which other washers have not gotten out before. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 2 out of 5 stars

    Washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the loudest washing machine I have ever owned. It is level but still moves at least 3” over the floor after each cycle. I keep place to put it back in it original space. I bought this as an open box listed in excellent condition with just a few scratches but it has a big dent in the side when it was delivered. I did get a good price and it does clean the clothes but I would have returned it, if had paid more.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Works good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good... Just wish it turned on when turning the knob instead of having to press the power button. And wish after pressing the power button it would be set at the last setting instead of having to turn the knob.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer! We have tried many… front loaders and top. This is by far the best one we have had. It tumbled the clothes nearly dry so our dryer doesn’t have to work as hard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love LG products, exceptional quality, good value, overall very happy with purchase! Highly recommend and Excellent Best Buy Customer Service Experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    She loves it! Wife is happy everyone is happy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    .The washer is just what we needed to replace the old one. Was in stock at Best Buy but other stores had a 4-6 week backlog. The installation personnel were courteous, COVID-19 safe and very helpful. Would recommend them the next time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like my new washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It performed well. I barely heard it running and the clothes seem to have had a good rinse, so far everything is working as expected. Still learning all the new features but loving this and very glad that I purchased it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks spiffy and does a great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before I begin, make sure that you order the "stacker" part. Glad I bought this. A bit of a learning curve since my old machine was prehistoric. I think this machine just upped the curb appeal of my house!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this washer for 9 months. It has no problem with smells or mold, but I dry off the seals after I'm done washing. Some of the cycles seem very long, 1-3 Hours. Recently noticed the Quick wash and have been using that more.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Was screwe over by replacement and hung up on.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are ither washer was a Lg. It was the next model up and geek squad replaced with this one. The was we had was onnly about a 1.5 years old and had to replaced. We had more settings and wifi that was nice called to find out why we got this model was told we didn't need the extra functions. I explanied we used them and the guy said I didn't use them, I told him we did then he hung up on me.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette LG

  • Rated 5 out of 5 stars

    You won't regret

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't have many fancy features, but is study and get the job done. Recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replace the old one after 14 years.. hope this one last longer...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Longer wash time

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old washer was also an LG. I loved it and it lasted me about 8 years. This one is similar but the only thing with this new one is that a normal load takes approximately twice as long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on sale along with the dryer. Easy to use and Best Buy delivered it and set it up quickly. If you don’t need anything super fancy buy want a quality product this is it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Need compact and stackable, get it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was awesome! quik and friendly service guys and for the machines so far so good. One thing when i do heavy laundry the washer pretty shake itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy access and works great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second LG front loading washer. Had my first for 12 year. These work great and really get the clothes clean with much less water. I love having a front loader for easier access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this when my Bosch died. I reviewed machines on Consumer Reports and this was one of the best. The controls are not explained well but after a couple of uses I figured them out. Seems to get the clothes clean and can handle a large load.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    damaged washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time delivery was quick and efficient until they took the packing off and there were 2 gashes, one on each side of the washer. They said I could use it until my new one came, but they tested it and it leaked. Said the gashes must have damaged drum. The guys were very polite and friendjy. They took my old one as ordered and said I needed to call and reschedule new delivery. So the next week, I got a new one by different delivery guys(who weren't very friendly) and all was good.

    I would recommend this to a friend