Customer Ratings & Reviews
- Model:
- WM3400CW
- SKU:
- 10886029
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Overall good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a while to wash but an overall good machine.
No, I would not recommend this to a friendLG- is highly recommended in consumer reports
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sale price made our decision to purchase. washer and dryer
I would recommend this to a friendNot loving it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is way worse than my previous 10 year old LG model. Everything is preprogrammed and you can’t modify water temp, spin speed, etc. Everything I wash seems to come out excessively wrinkled and wet.
I would recommend this to a friendNot as good as the older version
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the older version for 10 years and loved it, but the newer version leaves the clothes too wet when finished, have to turn dryer on twice to get them dry.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Great washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quiet and many features for different types of wash loads
I would recommend this to a friendGreat washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.washes pretty good. Great value. Beats the laundromat
I would recommend this to a friendLG Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new washer. It’s quiet and energy sufficient
I would recommend this to a friendWashing machine purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was just right. Price, delivery, setup!
I would recommend this to a friendGreat LG washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer, quiet and looks great, would recommend
I would recommend this to a friendWasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the front loader! My fingers don't get cut up.
I would recommend this to a friendTerrible customer service Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was supposed to receive a gift card because my delivery was late by 4 hours. It was never sent. I love the washing machine but not delivery process. I missed a whole day of work and each phone call to rectify it took at least 30 minutes.
No, I would not recommend this to a friendTakes forever for normal cycle.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, great quality The one thing that bugs me is that for a normal- non packed in there load ,takes 92 minutes for the Whole cycle. And if you put in on quick wash (30) min doesn't clean as good.
No, I would not recommend this to a friendGreat price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with great price Highly recommend
I would recommend this to a friendBuy something else
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy…. Bought based on reviews and CR ratings and regret the purchase with almost every load of laundry. Constantly get error code IE (1-3 times with most loads) and troubleshooting does nothing. I have not called about it so that’s on me but a new machine also shouldn’t have these issues. Machine also smells like mildew in spite of being left open always when not in use, regularly cleaning tub and seal along with dispenser drawer and draining. On the rare occasion that clothes have sat in machine for an hour I end up rehashing to get rid of mildew smell. Machine always has a small bit of standing water left inside the tub. I have never owned a front load machine that was such a waste of time and money as this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Do not buy from LG!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy from LG! This washer lasted one day short of one year and started leaking water. Working with LG for warranty work is a nightmare! Their people took 10 days to come out and then 2 wks to fix it. But it wasn’t fixed. Still leaked and another two weeks before it was finally fixed. Except two months later, started leaking again! Worthless!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Hank. Thank you for sharing your experience with the LG Washer (WM3400CW) model. We understand your concern about dealing with a recurring issue like this, especially after a lengthy repair process, and we appreciate you bringing this to our attention. Our goal is to provide reliable, high-quality products that meet your needs and expectations.
To help avoid this issue in the future, we recommend checking the water inlet valve and hoses for any signs of wear or damage since leaks can sometimes happen because of those parts. If you’d like more information, feel free to check out https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448.
If you want to chat more about this, just send us a private message on social media @LGUSSupport. We're here and happy to help you out with this ongoing concern, and are dedicated to getting this sorted for you and providing the support you need. ^Juvy
Rattling and vibrating.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much noise and vibration for the entire spin cycle. Did the troubleshooting and reached out to LG. Not able to resolve. Doesnt happen all the time but frequent enough. Since my laundry room is in the second floor its even worse. It seems this model does not have enough settings to deal with unbalanced load.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you so much for sharing your feedback on the LG Washer (WM3400CW) model. We're sorry to hear about the rattling and vibration issues you have been experiencing during the spin cycle. We strive to provide reliable, high-quality products that meet our customer's needs. Please visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Che-e-e-a-p
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scream ch-e-e-e-ap=-p. Bought to replace the LG 2550 set, which, at that time, was inexpensive, selling for about the same price, but was looking much more expensive this this pair. This one is good for a cheap rental property, but not for a main residence. Dryer even does not have an internal light, which is the issue with more expensive LG dryers as well.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alva. Thank you for taking the time to review the LG Washer (WM3400CW) model. We appreciate your feedback and apologize for any disappointment you experienced with its quality and features. We understand that you were looking for a washer that had a more upscale appearance and additional features such as an internal light. Your feedback is valuable to us as we strive to continuously improve our products. If there's anything else we can assist you with or if you have any further feedback, please reach out to us on social media @LGUSSupport so we can help you further. We are always eager to listen and improve our offerings. ^Juvy
Front loader has drying out maintenance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Child lock directions were poor. Its not clear that the child lock light is not the childock button to unset!!!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Thank you for sharing your feedback regarding the child lock feature on your LG washer, Margaret. We sincerely apologize for any confusion caused by the unclear child lock directions. We understand how important it is for our customers to have clear instructions to easily navigate the functionalities of our products. To address your concern, we will make sure to pass this message along to our product developers to provide more detailed instructions for enabling and disabling this function. In the meantime, you may refer to this link for your guide on how to use the child lock feature (CL Error Code): https://www.lg.com/us/support/help-library/lg-washer-dryer-how-to-use-the-child-lock-feature-CT10000011-1366662755240. If you require additional assistance or have questions, please don't hesitate to reach out to us directly on Facebook or X at @LGUSSupport, and we'll be happy to accommodate you. `Alice
Make sure it is completely level
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need to make sure it is level exactly, otherwise your washer will shake at a high velocity and wobble "walk" around
I would recommend this to a friendNOT IMPRESSED WITH THIS PURCHASE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer because of all the great reviews, but unfortunately it does not live up to the hype. It uses barely any water and takes forever for all of the clothes to become saturated. Actually, that is being far too generous as the clothes are more like damp when running a full load. When the cycle is FINALLY complete after 90 minutes, the clothes don't even smell fresh. My old Kenmore that I had for 15 years did a much better job. I'm regretting this "upgrade." Very disappointing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette