Customer Ratings & Reviews
- Model:
- WM3400CW
- SKU:
- 12372709
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the product's excellent cleaning performance, quiet operation, and user-friendly design, with many also appreciating its generous capacity. Other positive aspects include its good value, effective spin cycle, and suitable size for some users. However, a few customers have reported issues with an unpleasant smell and leaks from the door.
This summary was generated by AI based on customer reviews.
Lg laundry washer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has not been bought even one year it star Started breaking down.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for letting us know your concern about our LG Front Load Washer. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Epic Fail!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was a nightmare! I never the received the product!
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there, MeI. We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
The worse service you can imagine
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worse service you can imagine………………………………………..
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, Sulaiman! If you're experiencing any issues with your new Front-Load Washer, it'll be our pleasure to see what's going on! Just reach out to us with the link below; we'd love to help! https://www.lg.com/us/support/contact ^Ian
It is leaking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the washer for 3 weeks and already leaking. Geek Squad will be out and I will provide updated info.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Don't buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a horrible purchase wouldn't dischage water.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Lg is for phones and tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1st one broken when arrived. 2nd one made noise Returned
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you have experienced multiple issues with getting this installed. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
Stay away from this machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective out of the box upon delivery.. Swapped it for a Maytag and couldn’t be happier.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Cleaning performance, Noise level
My new LG!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s super quiet and I love the smart sensor! I like how clean my clothes get!
I would recommend this to a friend Poor quality broke very quickly within 3 weeks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality try another model or brand. Brooke within 3 weeks.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Broken day 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came broken and take a month to send a new one !!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Cleaning performance, Noise level
Great investment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is very efficient, quiet and easy to use. It was a great price. Would definitely recommend.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Awesome, quiet, efficient
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love you, Best Buy! The exchange of the Samsung (which couldnt be balanced) for the LG was hassle free, and i am enjoying the LG now. It is quiet, efficient and apart from slight vibration, which is to be expected, it runs as well or better than any washer Ive ever owned. Plus, i bought Geek Squad protection prior to this purchase; my four yo machine broke and the technician was knowledgeable. Even though the news was that I would have to buy a new machine, he knew enough about the reliability of brands to recommend the more reliable ones. This is my 7th Best Buy appliance purchase and even though one had to be returned right away because it was defective, i will not purchase appliances anywhere else.
I would recommend this to a friend - Pros mentioned:Noise level
Washing doesn't feel like a chore!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG products are great. Space saver and oh so quiet. I actually enjoy doing laundry!
I would recommend this to a friend Washing with LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After about 15 years with my LG front loader washing machine, it finally couldn’t work anymore. The only washer I wanted to replace it with is another LG front loader. Now an empty nester we didn’t get a washer like we had with all the bells and whistles. My last LG endured about two loads every day. I feel this LG will only have to endure about 2-3 loads a week and could last an easy 15+ years. As I go forward with replacing my appliances, it will only be LG.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Great Machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washing machine great options fits and washes my clothing well.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use, Noise level
Great Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, quiet, gets clothes amazingly clean, easy to read settings.
I would recommend this to a friend - Pros mentioned:Capacity
Over rated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer has large capacity but takes a long time to do even a small load. My previous washer would do a normal load in 54 minutes, this machine takes 90 minutes. Most loads also take an additional 13 minute spin cycle to wring out the load completely. Controls are counter intuitive and reset to default after each load.
No, I would not recommend this to a friend Great machine but watch for mold
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer but hate the gasket. I’m constantly cleaning the gasket with special chemicals because it molds otherwise. I even dry it between uses and keep door a crack. They need to figure out a better gasket design or materials to prevent molding.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Works for me!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SO far so good, 2 months use. Easy enough to use, get clothes clean, what more can you ask for?
I would recommend this to a friend Not what we expected.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine was sent back because my wife said it should fill up with more water than it did.There was only about an inch of water sitting in washer when it was running.The. load that was running took 90 minutes to complete.My wife said it was way too long,so we sent it back.
No, I would not recommend this to a friend