Customer Ratings & Reviews
- Model:
- WM3400CW
- SKU:
- 12372709
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the product's excellent cleaning performance, quiet operation, and user-friendly design, with many also appreciating its generous capacity. Other positive aspects include its good value, effective spin cycle, and suitable size for some users. However, a few customers have reported issues with an unpleasant smell and leaks from the door.
This summary was generated by AI based on customer reviews.
Excellent service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is of great quality and works well. The installation was wonderful. The friendly crew came in the designated window. They both emailed and called before arriving. They had the old washer removed, the new washer installed, and my demonstration complete in less than 20 minutes.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Happy Happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy the performance of the LG washing machine.
I would recommend this to a friend washer doa
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought specific , CR recommended, front load washer as our washer died and we were without a washer. four days later a washer arrived and when removed from container it was damaged beyond use, delivery apologized, and said mgt would be contacting me. no one called. when I called I was told it would be more than 2 months for a replacement , but, I could purchase a much higher priced model. cancelled order, amazon delivered same washer four days later. I recommended the item , not the seller.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rick. Thank you for reaching out and sharing what happened. We understand the importance of receiving your LG Washer (WM3400CW) model in usable condition the first time. Once your washer is set up, one helpful step you can take before running your first load is to check that all shipping bolts have been fully removed and the unit is leveled, as this helps ensure smooth operation from the start. You can also review installation guidance here: https://www.lg.com/us/support/product/lg-WM3400CW.ABWEVUS. If you’d like us to review your appliance details or assist further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can support you directly. ^Juvy
GreatBuy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is top of the washer. It’s user friendly. Loading features are out of this world. ❤️
I would recommend this to a friendGreat product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, the speed wash setting is perfect. Set up and install was quick. My kids love the happy song it sings when the wash is done
I would recommend this to a friendBeanie
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the brand and the machine. The only complaint that I gave is the machine takes so much time to wash a load, like 60+ minutes. Plus it’s very sensitive to being of balance if the clothes shift to one side. Then the machine will auto correct and take longer to wash a load sometimes 90 minutes.
I would recommend this to a friendGreat value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good value and works great. The only issue is that if you do not use the correct setting (I.e. bedding) it can be noisy in the spin cycle
I would recommend this to a friendGreat products
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product..easy to use..handles large loads..simple
I would recommend this to a friendWorks Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this washer and it seems to work fine no problems delivery and setup went very smooth
I would recommend this to a friendDisappointed!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am completely disappointed. It's not made well at all. The dispense drawer is cheap plastic. There is hardly any water going into the washer. The washer is only allowing a small amount of water so since Ive had this I have not been able to wash a load of clothes.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand the importance of having your LG Washer (WM3400CW) model perform reliably and deliver the right amount of water for effective cleaning. LG high-efficiency washers use less water by sensing load weight. If you think the water level is too low to start, check your Inlet Filters as a troubleshooting step. Turn off the home water faucets and detach the hot and cold water hoses from the washer's back.
Find the small plastic filters in the water inlet valves.
Use needle-nose pliers to carefully remove them and rinse under running water to eliminate any sediment or mineral buildup that could restrict water flow.
Reinstall the filters, reconnect the hoses, and turn the water back on. For more guidance, visit https://www.youtube.com/watch?v=ApywJ_MP1E4. Please email us at lgdigitalcare@lg.sprinklrsupport.com with your purchase details and any troubleshooting steps you've tried. We're here to help you get the best performance from your washer. ^Juvy
Replacement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great and very compatible to prior machine.
I would recommend this to a friendLG Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not particularly fond of this washer. This is actually my 3rd washer of this model, as each of the previous 2 had issues. It is not the same quality as my previous LG brand washer that i purchased in 2007. This new washer and the 2 previous ones are just not well built for anyone who uses their washer multiple times per day. I do like the washer, and i think it would be great for someone who does laundry every couple of days or once per week. It is just not built to deal with the amount of laundry we have.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Laurie. Thank you for sharing your feedback with us. We understand that having consistent issues with the LG Washer (WM3400CW) model, especially after multiple units. We strive to provide reliable, high-quality products and ensure a smooth experience.
Since you've mentioned high usage, we recommend checking the cycle settings to ensure the washer is optimized for heavy loads. If you frequently do large loads, some machines are better equipped for high-frequency use, and we can help guide you in finding the right one to suit your needs. Please send us a private message on social media @LGUSSupport with your details, and we’d be happy to explore the best options for you.
We appreciate your input, and we’re here to help ensure you find a solution that meets your needs. ^Juvy
Lg washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good machine. Easy programs. I like this has shorter cycles
I would recommend this to a friendReview of washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We wish there was a cycle between the 15 Minute quick wash and the 90 minute cycle
I would recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
LG washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washing machine works great. Would recommend.
I would recommend this to a friendQuestions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How I can change time on this washer ? I take long time do do laundry
No, I would not recommend this to a friendJust it's job very very well.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything washer don't have all the steam features but it does it's job very well.
I would recommend this to a friendGreat buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase and delivery process! Thanks
I would recommend this to a friendDOES NOT CLEAN CLOTHES WELL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I researched for a month before purchasing a washer and dryer and this one had the best reviews. When I finally received it and did several loads my clothes and towels were not getting clean enough. It took a full hour of washing a load before I could really see some good results. I once had a very old top load Kenmore washer and dryer and it took half the time to thoroughly wash a load. Very disappointed. I just knew with all the rave about how well it washed a load that I was in for a treat. Well.... not so much. Very pretty but does not do the job well.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Bad experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a problem where I bought a washing machine and clothes dryer through the chat. Where they came to install today. The stacking kit was missing. I asked the seller. It's not in my order, I don't know how. I have as proof the chat conversation I received by email. He said he would send it along with all the necessary material for installation and that I shouldn't worry. In short, I had to buy this accessory today through best buy and I will wait until Saturday to install it. I'll be 3 more days without being able to wash my clothes. I wouldn't buy it again due to this embarrassment and I don't recommend that you buy it. Bad experience.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Washer (WM3400CW) model. We truly understand your concern about incomplete delivery and installation, especially when you were promised everything would be included. We strive to provide exceptional customer service and ensure our customers are well-informed and supported throughout their purchase journey. Please reach out to Best Buy customer service at 888-237-8289 to explain the situation, and they may be able to provide assistance, compensation, or potential solutions. In the meantime, please send us a private message on social media @LGUSSupport with your order details, and we’ll do everything we can to assist and ensure your complete satisfaction.
Thank you for your patience as we work to resolve this. ^Juvy