Customer Ratings & Reviews
- Model:
- WM3400CW
- SKU:
- 12372709
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the product's excellent cleaning performance, quiet operation, and user-friendly design, with many also appreciating its generous capacity. Other positive aspects include its good value, effective spin cycle, and suitable size for some users. However, a few customers have reported issues with an unpleasant smell and leaks from the door.
This summary was generated by AI based on customer reviews.
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this machine in February of 2020 and in May of 2021 the machine has already broken the counter balance, the door lock and the internal drum. I contacted LG directly for repair but because I was outside the factory warranty they needed to give me a "courtesy" extension which took 15 days to get approved after I spent 2 hours on hold to speak with a supervisor who approved it right away on the phone. Every time I called for a follow up I spent an unrealistic amount of time on hold only to be greeted with a call center that follows a script which has no way of properly dealing with my problem. Most of the time when I try to get any information I get hung up on or sent to a machine to give a review of the "help" I was given. I now am dealing with AE Factory Service. They sent a technician to work on the machine ordered parts and was supposed to come back a week later to fix the machine. They sent parts to my house but the box was completely empty and the other package floating somewhere in transit with no shipping information available to view. I constantly reschedule appointments for service only to be cancelled 30 minutes later with a voicemail stating I need to reschedule my service. At this point in time it is now July and I still have not been able to speak to a real person about the empty box of parts. Nor have I been able to schedule an appointment without it getting cancelled 30 minutes later. In conclusion I will never be recommending LG products to anyone of my friends or family especially when it comes to getting service done. If I could give 0 stars I would give it just on the fact I spend hours on hold only to get a call center that has scripted responses that provide me with no information that is useful to my issue.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Disappointing planned obselesnce.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got rid of of our decades old top loading washer. Got a new and efficient LG washer. The bearings went after 6 years. Awful.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you sharing your experience with the LG Washer (WM3400CW) model. We understand how important it is for your unit to provide long-lasting performance. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. While bearing wear can occur over time, regular maintenance like using HE detergent, avoiding overloading, and running a Tub Clean cycle monthly can help extend the life of the unit. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-tub-of-your-lg-washing-machine--20150635948425. If you need assistance exploring repair options, please send us a private message on social media @LGUSSupport, and our team will be happy to help. ^Juvy
Working goog
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy a 5 year plan for the washer and drier. I call 2 years ago for service repair. But is a codiv time they dont have pleole for repair. Somebody need to callme. But nobody call. And now my washer dont spint .I call one more time. And they tollme. My garanti is spired. I splaind what happend 2 years ago. But they dont care.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Don’t waste your money with LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get another brand that you don’t have to empty out water accumulated after various uses because some machine like mine never drain 50%. Even with BB extended warranty the problem was never solved because LG support will never exchange your machine even during first 90 days. We now avoid LG!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
LG Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this washer in December of 2022. Unbelievably, it is leaking. We had a repair technician come out and learned that the washer dispenser hose is leaking. He said that rarely happens. How in the world is this possible on a washer that isn't even 2 1/2 years old? It is disappointing to say the least.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Randy. Thank you for sharing your experience with us. We understand your concern about discovering a leak in your LG Washer (WM3400CW) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
While it’s uncommon for the dispenser hose to leak, we’re committed to helping you resolve this. As a troubleshooting step, we suggest checking the hose connection to ensure it is securely fitted and there are no visible blockages or damage that could be causing the leak. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further and explore possible solutions. We appreciate your patience and look forward to getting this resolved for you. ^Juvy
Not designed for repair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to buy another washing machine in 3 years, than continue with your purchase. The washer was ok until a door error code, we tried to fix it, continued to get an error. There was an issue with the PC board and the repair cost more than a new washer. This is planned obsolescence at its worst. The designers and engineers at LG need to design for maintenance and repair. Additionally, I wouldn’t purchase a front load washer again, this one often leaked.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Washer (WM3400CW) model. We're sorry to hear about the challenges you've faced with the door error code and the PC board issue. We aim to provide reliable, durable, and long-lasting products that meet our customer's needs and satisfaction. Please visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
No more LG for me!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this same model 3/26/2021. 3.5 years old. the washer streaks our clothing and the temperature setting doesn't work. Attempted to make a warranty claim but the LG warranty only covers the drive motor. they wanted to charge me a flat rate of $400 to come fix it. I paid $700 three years ago. I would not recommed this washer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Roderick. Thank you for sharing your experience with the LG Washer (WM3400CW) model. We understand your concern when your appliance doesn’t perform as expected, especially after a relatively short time. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth and seamless experience. As a first step, we recommend checking the detergent you’re using and ensuring it’s suitable for your washer. Using too much detergent or the wrong type can sometimes lead to streaking on clothing. Additionally, running a clean cycle with washer cleaner may help improve performance. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. If you're still having issues, please send us a private message on social media @LGUSSupport. Our team will be more than happy to assist you further and explore possible solutions. We appreciate your patience as we work to help you with this situation. ^Juvy
LG front load washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible machine. It's very loud. The intake of water was very rough and made my water pipes pop every time. I didn't clean cloths in the same load evenly. Some items smelled clean and others stank. My cloths always had a weird odor. I tried several different detergents and various laundry products to see if they would help with the smell. I had to use a tub cleaner every week. And the motor burned out after only 2 years.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello,Understandably, this is frustrating. We are sorry that your units are not working properly. We will share this with our research and development teams for future improvements. This feedback will be shared with our product team. We apologize for any inconvenience.^Vanessa
So loud thought it was going to blow up.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is super loud. Spin cycle is so loud I think you can hear it across the street! Was so powerful broke through my tile in my basement floor! I really thought it was going to blow up. They will send me a replacement but I fear it will do the same. Should have stuck with Samsung!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed..clothes arent as clean as my old LG were.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. Here's a link that would help you with not cleaning issue [https://www.lg.com/us/support/help-library/clothing-not-clean-front-load-washer--1337626293790]. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
Leaks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine has developed numerous leaks and floods the floor during every wash. Would not recommmend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for sharing your experience with us. I'm truly sorry to hear about the leaks in your washing machine and the inconvenience it has caused. As an LG representative, I understand how frustrating it must be to experience this issue consistently. We apologize for the trouble you've faced and appreciate your feedback. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Leaks a lot!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible washing machine! Leaks all time and has ruined my ceramic tile floor due to water damage.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that you had this problem with your unit. I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane