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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2152 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers praise the product's excellent cleaning performance, quiet operation, and user-friendly design, with many also appreciating its generous capacity. Other positive aspects include its good value, effective spin cycle, and suitable size for some users. However, a few customers have reported issues with an unpleasant smell and leaks from the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 2,152 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Effectively cleans clothes with various cycles to pick.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Front Load Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is easy to use with front loading quiet operation

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic set.....gets clothes so clean!! I would not hesitate to buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great experience & washer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery install went smooth! Delivery guys were on time, polite, & fast. Washer is working great! Our old LG washer made it 10yrs. Hope this one does as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice washer dryer set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer dryer set. It has so much to it that I can only hope it lasts is as long as my last set (18 years) my only problems the first day I got it the child lock locked me out for 24 hours I tried following the directions and they didn't work. I only wash and cold water so every time I wash I have to set the cold water setting it doesn't stay. I love how clean my clothes get I like that it tells me how much longer until the machine is done and I love all the options. I'm looking forward to my water bill to see if I actually get a savings. As I've only had the machine for about a month we'll see what happens

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this machine for a couple of months now. It is definitely a water saver and the clothes are moved around a lot in it. You have to be very careful not to put too much soap in it because I don't think it is able to rinse it out as well as it should. Clothes come out clean though! I wish that the door would open to a complete 180 degrees - it would make it easier to get around the machine. I opted not to purchase the riser for it only because of the cost, although it would be helpful. I like how flat the top of the machine is - I can use it for extra space to fold clothes!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second LG washer I've bought, based largely on the high ratings received from Consumer Reports, and I've not been disappointed. Actually, I was disappointed with the initial performance of the machine but it turned out to be an issue related to improper installation, not the machine. Since that issue has been resolved, the washer works great. I'm also very pleased with the great deal I got from Best Buy. This is a terrific, well-regarded product and I got it at a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Front washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clothes are amazingly clean when taking out the washer and smell so fresh.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Washes well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Very satisfied. We were advised that all front loaders should be left open (detergent drawer too) when not in use to prevent bad odors. So far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great big washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, bigger than I thought. Can wash a queen sized comforter. The smart tech is great

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great LG Laundry Appliances

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed new laundry equipment. Ordered the LG pair which were very highly rated by Consumer Reports. Delivered, installed, good price, works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No real complaints.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my Whirlpool Washer and Dryer with LG because of the consumer report ratings. The washer works better that the dryer. It just doesn't seem as "solid" as the Whirlpool. I have no complaints about how the machine works, it just seems that the metal used is much thinner and lighter weight than my old machine.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 2 out of 5 stars

    Honest review.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It uses not enough water to wash. It's very quiet. Big capacity. No water heater. The real washing time does not match program time in the display by a huge difference. The real washing time is shorter than displayed. It smells at high rpm for months.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Albert. Thank you for sharing your experience with the LG Washer (WM3400CW) model. We appreciate your detailed feedback, as it helps us understand your concerns better.

      Regarding the water usage, this model is designed to be efficient, but if you feel it’s not enough, we recommend checking the load size and ensuring that the detergent is suitable for low-water cycles.

      The discrepancy between the displayed and actual washing times can happen based on load size and soil levels, but we understand how that can be confusing. As for the odor at high RPMs, it could be beneficial to run a cleaning cycle with a washing machine cleaner to eliminate any buildup.

      If you continue to have concerns or need further assistance, please send us a private message on social media @LGUSSupport. We're here to help you improve your experience. Your satisfaction is important to us, and we appreciate your understanding. ^Juvy LG

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this washer! It's easy to use and easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    LG 4.5 washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs very quietly, very prolong spining cycle. Cloths comes out tangled with each other. The numbers displayed on panel does not correspond with actual clock minutes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    First time LG washer purchase.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG 4.5 Cubic Ft.front load washer with 6Motion technology is working well. Replaced a 10 year old Sam Sung washer, that was leaking and had a vibration issue. The only thing, is when select Tap Cold water for washing, after the spin cycle, we noticed that the washed clothes feel warm. I thought that it would also be a Cold water rinse since I selected Tap Cold wash. So far, give it a 4 star rating. True test will be after 2-3 years, of washing and see if this will last 10 years too.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    another very good LG product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Works well, quiet, and cleans very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good replacement no need to bells and whistles

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good fit nice looks replaced older lg model at 13 years. works well, no issues. I saw no reason to spend more on silly features like alexa connectivity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG washer was easy to install and works fabulous. The spin cycle is so much better than my old one. Hopefully this one will last longer than 6 years.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 1 out of 5 stars

    Broken after a year and a half.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it when it worked but it smelled of mildew. I used the tub clean cycle all the time and cleaned it out. It's not even 2 years old and it broke. The customer service has been horrible. It's been such a nightmare to try and get it fixed that we have decided to just buy a new washer.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Rachael. Thank you for taking the time to review the LG Washer (WM3400CW) model. We're sorry about the mildew smell issue. We value your efforts to keep the washer clean. We aim to make durable products that meet customer needs, but we fell short in your case. We understand and support your decision about getting a new washer. If you need any help, please reach out to us on social media @LGUSSupport. ^Juvy LG