Customer Ratings & Reviews
- Model:
- WM3400CW
- SKU:
- 12372709
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the product's excellent cleaning performance, quiet operation, and user-friendly design, with many also appreciating its generous capacity. Other positive aspects include its good value, effective spin cycle, and suitable size for some users. However, a few customers have reported issues with an unpleasant smell and leaks from the door.
This summary was generated by AI based on customer reviews.
Washer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, EXCEPT the word are coming off!!! And it is hard to know what it says. It is less than 2 years old...
No, I would not recommend this to a friendNoise Level Too Loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too loud during wash cycles. We returned item and upgraded to a better washer and also purchased a new dryer.
No, I would not recommend this to a friendGooooglese
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really thought it was gonna be great but it was just OK But it’s cool :)
No, I would not recommend this to a friendTrash design
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage - i’ve gone through two of these back to back brand new now. They both had the same issue: it ran scolding hot water for a cold wash and had a door error that prevented the machine from ever finishing a wash. I learned this because my sheets sat in there, soaking wet for hours. A technician told me this is very common among these machines and recommended I just get a different one. Don’t bother!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Washer (WM3400CW) model. We understand your concern about facing repeated issues with the same model. We strive to provide high-quality products that exceed our customer's needs and expectations. In the meantime, to obtain more information, you may visit the following links: https://www.lg.com/us/support/help-library/lg-washer-how-do-i-fix-water-temperature-issues--20150721004117 and https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078. Since you've already spoken with a technician, it may be best to explore other washer models that better suit your needs. If you need any further assistance with further troubleshooting or exploring alternative options, feel free to reach out to us via private message on social media @LGUSSupport. We’re here to help. ^Juvy
LG washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe this washer is sufficient for my knees and cleans the clothes quite properly
I would recommend this to a friendNot What I Hoped
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I am disappointed in this washer. Time settings are way too long. Normal cycle is 68 min
No, I would not recommend this to a friendMimi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like that you cannot change the water temperature and spin settings on the normal cycle.
No, I would not recommend this to a friendAverage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is ok. For the most part it works although sometimes I think it has a mind of its own! Not sure if I would fully recommend.
No, I would not recommend this to a friendFine product, TERRIBLE delivery & install service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Produce is fine. But the delivery and installation was ridiculous. They gave us a 12 hour "window" for delivery & then the night before updated it to about 4 or 5 hours. The installers wouldn't install because gas dryer was still hooked up, tho clearly turned off. 2nd try, I ordered the wrong stacking bracket. But they went ahead & put the washer in place so we could just stack it and do the hook up ourselves since we couldn't take yet another day off to wait for them. Once we started running the washer, realized they didn't remove the styrofoam from up underneath the washer so every time we run it, it makes a terrible noise & and leaves little styrofoam bits everywhere. To fix, we will have to deinstall the dryer, and the washer so we can turn it on its side to get the styrofoam out. Terrible service.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing feedback. We regret to read about your experiences with the delivery and installation of your LG - 4.5 Cu. Ft. High Efficiency Stackable Front-Load Washer with 6Motion Technology - White. Please contact the Customer Support at Best Buy to inform them about any issues with your delivery. ^James.
Don’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wash cycles are too long. The “True Balance” feature is the main reason. It adds way too much time to the cycle.
No, I would not recommend this to a friendI got the lemon with this washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer (Model: WM3400CW) on 5/25/2022 with great number of good reviews. I washed regular clothes in Normal cycle and it does an amazing job. However after couple of weeks I tried to wash king size mattress pad and it got it stuck after Wash/Rinse cycle. It never finished spin cycle to remove the water. It came back with an error code UE error. Manual did not help. I tried to re-arrange the mattress pad but still never finished the spin cycle. I had to put that wet mattress pad in the dryer 4 times to get rid of water. I tried now 2-3 times in different cycles (Normal, Bedding) but same error code keep coming. I feel like so frustrated now after buying a new appliance it cannot wash my king size mattress pad. Trying to contact best buy customer support.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are concerned to learn of this ongoing issue. We would like to gather your information so that we can assist. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will research your case and doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Leaks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already leaking water only one month in. Quite disappointing.
No, I would not recommend this to a friendDoes horrible job of washing. Waste of money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wash cycle uses such a small volume of water that regular sized loads need three or four cycles to get to a point that resembles clean. If you want an over priced machine that moistens your clothes, and leaves them covered in a light film of detergent, then look no further! I literally have to soak laundry in the sink before I put it in the wash. Bulkier items like bedding and jackets don’t stand a chance. They literally come out of the washer dry, and regardless of how many cycles they go through, there’s simply never enough water to soak and lift stains. Perhaps worse is that items randomly come out covered in holes. It might be the dryer that’s responsible. In any case, I’m so disappointed. Such a waste!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Broke, but fixed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 2 months. Repair was under warranty. Seems to be fine now
I would recommend this to a friendWasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Taking a lot of time getting use to the working of this machine. Whole new thing to work this machine
I would recommend this to a friendwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.two slow washer time to long xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
No, I would not recommend this to a friendDO NOT USE BEST BUY - WORST EXPERIENCE EVER!!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT USE BEST BUY. HAD TO HAVE 4 WASHERS DELIVERED IN THE SPAN OVER 1.5 MONTHS BECAUSE EACH ONE THEY BROUGHT, WAS UNUSABLE AND BROKEN. THEN DELIVERED MY WASHER TO THE WRONG ADDRESS, SOMEWHERE 30 MINUTES AWAY FROM ME. HORRIBLE CUSTOMER SERVICE AND DID NOT RECEIVE ANY SORT OF DISCOUNT FOR THE INCONVENIENCE. FIRST AND ONLY TIME I WOULD EVER EVEN CONSIDER USING BEST BUY FOR ANYTHING.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brittany. Thank you for sharing your experience with us. We understand your concern about the multiple delivery attempts and issues you’ve encountered with Best Buy. We strive to provide exceptional services and ensure a smooth experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions
We want to ensure that your unit works perfectly for you. If you need any assistance with the unit itself or have any questions about its setup, troubleshooting, or warranty, we’re here to help.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We appreciate your patience and look forward to helping resolve any concerns with your unit. ^Juvy
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wash time extremely long no matter what Setting. Spend cycleIt is very loud
No, I would not recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as quiet as my old LG. So far so good otherwise.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Good basic washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good basic washer. If I had it to do again I would have gotten a larger unit
No, I would not recommend this to a friend