Customer Ratings & Reviews
- Model:
- WM5500HWA
- SKU:
- 6532172
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the 4.5 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash 360's cleaning performance, ease of use, quiet operation, and large capacity. Many appreciate its sleek design and the numerous features it offers. However, some customers have expressed concerns regarding the readability of the display, the installation process, and the control panel's user-friendliness. A few also mentioned challenges with the start button.
This summary was generated by AI based on customer reviews.
Nice washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced our old washer with this one, ao far happy with its performance
I would recommend this to a friendExcellent Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent washer and we really enjoy the load/capacity as we can wash bigger items.
I would recommend this to a friendLook very good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far. Only had them for about a month so I can’t say either way yet.
I would recommend this to a friend- Cons mentioned:Control panel
Defective or just bad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 weeks of trying it, we are very frustrated that it does not use cold water. Even tested it to see if lines were reversed. The clothes ALL come out VERY HOT, not just a little warm. Another new issue is that the control panel is locked and can't be unlocked. When we flow the steps to unlock it, the display screen freezes and the only way to reset it is by turning it off then back on again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We're sorry to hear that you're experiencing issues with your washer, including the temperature problem and the control panel lock. This can be frustrating, and we understand your concerns. To address this, you may send us a private message on Facebook or X(Twitter) at @LGUSSupport, and we'll be happy to assist you. -Charles
Nice Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very good dryer. AI dry feature is really nice.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate your time in leaving us a review in regards to your 4.5 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash 360 in Graphite Steel. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. ^Anthony
Delivery & Install of LG Washer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The original LG washer delivered & installed on 5/27/23 was damaged during shipping. The left side of the unit was bent and was quite loud during operation. We requested the unit be replaced ASAP and the following week (6/3/23) a new unit was delivered and installed. The new washer works just fine but the inconvenience & headache we've endured during this entire process was quite needless & unacceptable. All prior interactions w / Best Buy has been very good and as a result my expectations of Best Buy has always been quite satisfactory .... however this most recent transaction has shaken my faith in your organization.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing feedback. We regret to read about your experiences with the delivery of your LG - 4.5 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash 360 - Graphite Steel. Please contact the Customer Support at BestBuy to inform them about any issues with your delivery. ^James.
Too much problems with instalation and delivery
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent almost $10,000 on appliances at Best Buy on October 26, 2024. On January 11, 2025, they finished installing the washer and dryer after 6 visits due to changes due to damaged product and not knowing how to install the pedestal washing machine + large washer + dryer with steam function. After 3 months they gave me a $100 gift card. IF I HAD KNOWN, I WOULD HAVE RETURNED EVERYTHING I BOUGHT.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Juan Carlos. Thank you for sharing your experience with us. We understand your concern about multiple visits and delays when setting up your LG Washer (WM5500HVA) model. We aim to provide exceptional services and ensure the installation process is smooth and efficient. While we’re glad to hear the issue was eventually resolved with a gift card, we certainly understand your disappointment and appreciate your patience throughout this process.
If there are any lingering issues with your washer or dryer, please send us a private message on social media @LGUSSupport, and our team will be happy to help you get everything working perfectly. We appreciate your feedback and the opportunity to assist. ^Juvy
Poor Customer Experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase of the unit was a horrible consumer experience. The unit was delivered with the rubber coupling badly mangled. We gave BB a chance to fix the unit and you sent the repair man to the wrong address. The customer team was unable to solve problems. They could only quote a script. The tech package is of no value.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, NancyE. Thank you for sharing your experience with us. We understand that you’ve encountered several challenges with your LG Washer (WM5500HVA), from delivery issues to customer service difficulties, and we genuinely appreciate you bringing this to our attention.
For the issue with the rubber coupling, we recommend checking the condition of the coupling and ensuring it’s installed correctly, as it may affect the washer’s operation. If the coupling appears damaged, our team would be happy to guide you on getting a replacement part.
https://www.bestbuy.com/site/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-graphite-steel/6529912.p?skuId=6529912
We understand the situation you may have experienced with the repair process and the customer support team. To ensure that we resolve your concerns promptly, please send us a private message on Social Media @LGUSSupport, and we’ll do everything we can to assist you.
We understand your inquiry, and we’re here to help improve your experience.
—Renzo
- Cons mentioned:Control panel
Terrible Purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only j Had washer a few months (2) it is leaking water and my cycle control panel does not even let me select a mode to wash my clothes in… extremely frustrating and disappointing!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced. If you would like to discuss how we could rectify your experience with us, we'd love to hear from you. Please reach out to our customer support team at 800-243-0000. ~Tanisha
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok item, but not worth the price difference. My 18 yo machine was just as good.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Victoria, we understand you're 4.5 cubic foot washer did not meet your expectations. Please feel free to leave your input regarding your experience with your washer here: https://www.lg.com/us/support/feedback. We review submissions to identify areas that we can make improvements to and would appreciate your submission. ^Chris
WRONG WASHER...GREAT! TELEVISION
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong washer and dryer Wanted the one Allergies with an Orange sticker.....went to Best Buy westside madison wi and the employees still got it Wrong....not doing business in the future with Best Buy...I'm highly Allergic to dust, grass and pollen.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, ChristyL Thank you for sharing your experience with us. We understand that you received the wrong washer and dryer, and we want to ensure you're able to get the right unit that suits your needs. For any product exchanges or specific requirements, we recommend contacting Best Buy directly as they will be able to assist with the return or exchange process.
https://www.bestbuy.com/site/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-graphite-steel/6529912.p?skuId=6529912
We appreciate your feedback, and we’re here to help with any further inquiries. —Renzo
Random Power Failure
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Random power failure mid cycle that was not due to a power outage. The machine “if” it powers on. Will get 1/4 way through the cycle and then power off due to a power failure. The control dial will randomly flash on/off. Geek Squad came out unplugged it, waited 5 minutes, plugged it back in and said it work because it powered on. 4 hours later, the machine won’t turn on….because there’s something mechanically wrong with it, go figure. Now, I’m waiting on Geek Squad to come back
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Washer (WM5500HWA) model. We understand the disappointment caused by the power failure of your unit. We strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction, but it seems we have fallen short of your case. Your feedback is important to us, and we will work diligently to address this matter with our team and the Geek Squad to ensure a swift resolution. If you need more help, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Dont buy from best buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible delivery service. Had to hire someone else to complete the install anf cant get best buy to refund the haul away and other charges. They’ve gutted customer service. But it feom aomeone else.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about the delivery issues of the LG Washer (WM5500HVA) model, and the challenges you've faced with installation and the refund process. We strive to provide exceptional services and ensure a smooth and seamless experience.
We encourage you to contact Best Buy customer service directly at 888-237-8289 to escalate your concerns regarding the refund, but if there’s anything we can do to help, feel free to message us directly on social media @LGUSSupport. We’re here to assist however we can.
We appreciate your patience and understanding. ^Juvy
- Pros mentioned:Cleaning performance
Unsatisfactory delivery
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the washer BUT dryer was never able to be tried out since every single time they delivered for the past three months it came back damaged to my house!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cindy. Thank you for sharing your experience with the LG Washer (WM5500HWA) model. We understand your concern about dealing with repeated delivery problems, especially when you’ve been waiting for so long to try out the dryer. We strive to provide excellent services and ensure a smooth and seamless experience. To help resolve this situation, we recommend contacting Best Buy customer service at 888-237-8289 to ensure they are aware of the delivery issues and can expedite the process for a replacement. We want to make sure you get a working dryer as soon as possible.
Please keep us updated, and feel free to send us a private message on social media @LGUSSupport. Our team will be more than happy to assist you further and ensure you receive the quality service you deserve. Your satisfaction is very important to us. ^Juvy
UNHAPPY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LG washing machine is totally messed yp and getting service was like a beaucratic nightmare.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about dealing with issues on your LG Washer (WM5500HWA) model, especially when getting the service you need feels like a bureaucratic nightmare. We're all about providing high-quality products and exceptional service, and we really want to make your experience as smooth as possible.
We want to ensure you get the support you need without any stress. It might be a good idea to reach out to LG customer support directly to help speed things up. Sometimes, hitting us up through social media or a different support line can really help move things along.
Feel free to send us a private message on social media @LGUSSupport, and we'll do our best to help you get the service you deserve and sort out any issues with your washer. ^Juvy
Big regret!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful, super loud, tub has smelled awful since day 1. Thought it’d go away after use and it hasn’t. Clothes have oily marks on them after wash as if they washer didn’t clean them well … super disappointed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Melissa. Thank you for sharing your experience with the LG WM5500HWA washer. We're sorry to hear about the issues you've encountered. Your feedback is valuable to us, and we're here to help. Please send us a private message on our social media platform via @LGUSSupport, and our team will promptly assist you with troubleshooting steps and ensure your washer meets your expectations. We appreciate your patience. ^Sam
Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Originally happy with the purchase, delivery and set up of the machines. However, not even 3 weeks old and the washer went completely dead. Called to schedule a replacement, they said it would 3 days. I called to confirm and they never had the order!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi there! We believe in providing quality work, and we're saddened to hear of what you've experienced, This is not our usual standards. We would be more than happy to look further into why your replacement order was not found. We want to ensure you that we value your business, and would like the opportunity to rectify things with you. Please private or direct message via Facebook or Twitter with your case/repair number or model and serial numbers of your LG - 4.5 Cu. Ft. High-Efficiency Smart Front Load Washer, using the handle @LGUSSupport. ~Rita
Waiting over month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this set n never got delivered on the delivery date December 9th, now it was supposed to be delivered today and now again not delivered. This is costing me money to go to the laundrymat and i paid for a washer n dryer that best buy never delivers. I paid over 1700 dollars for something i don't get to use. Im very upset n considering how much money i spent on this i wouldn't recommend
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. We are truly sorry to hear about the delays and inconvenience you have experienced with the delivery of your washer and dryer set. We understand your frustration and disappointment, especially considering the significant amount you paid for the appliances. Your feedback is crucial to us, and we will address this issue promptly to ensure a better delivery experience for our customers in the future. If you require any further assistance or have any questions, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Humming noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.During the second wash load, it made a very load noise and then a soft humming noise.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thanks for reviewing your LG Washer (WM5500HVA). We understand that a loud noise can be worrying. We aim to provide quiet, high-quality products that meet our customers' needs. We're here to help fix this issue quickly. Visit this link for troubleshooting: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-spin-cycle-CT10000010-20150712819062#. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
washer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am waiting for my 3rd machine. 1st one leaked, 2nd one doesnt drain properly.installation team does not know anything
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Caroline. Thank you for sharing your experience with the LG Washer (WM5500HVA) model. We understand your concern about dealing with multiple machines and ongoing issues, especially regarding installation and performance. We strive to provide high-quality products and exceptional services to ensure a smooth and seamless experience. While waiting for your third unit, we recommend checking the drain hose to ensure it’s not kinked or blocked, as this can affect draining. For more help, visit https://www.lg.com/us/support/help-library/lg-washing-machine-whys-is-water-not-draining-from-my-washer--20153067403293. If you have any questions about the installation process or need more troubleshooting tips, we’re here to help.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. Your feedback is important to us, and we appreciate your patience as we work towards a solution. ^Juvy