Customer Ratings & Reviews
- Model:
- WM5500HWA
- SKU:
- 6532172
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the 4.5 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash 360's cleaning performance, ease of use, quiet operation, and large capacity. Many appreciate its sleek design and the numerous features it offers. However, some customers have expressed concerns regarding the readability of the display, the installation process, and the control panel's user-friendliness. A few also mentioned challenges with the start button.
This summary was generated by AI based on customer reviews.
LG washer turbowash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the new LG washer it fits and looks great. It’s easy to use and really like the settings it has to offer.
I would recommend this to a friendNice washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve purchased multiple LG washer and dryer never had any problem. This one is the best I’ve had so far. I love the cycle selector has display build in, easy enough to use. It also has light in drum, I can see what’s inside the washer clearly. It also matches the high and I width of my older LG 4.5cu ft dryer.
I would recommend this to a friendBrand response from LGAnswers
Posted .We’re happy to know that you had a 5-star experience with your LG product. Thank you for sharing the word about its excellent features and quality. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. We can't wait to welcome you back for your next LG review! ~Tanisha
- Pros mentioned:Cleaning performance
Gentleman at counter was very helpful!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Had to adjust somethingbecause of being different than last machine, but needed to be done know matter what i bought.
I would recommend this to a friend - Pros mentioned:Quality
Julian
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the washer n dryer, this is the best purchase ever on washer n dryer. Love everything about them
I would recommend this to a friend Great washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this washer. We have preferred a top load washer in the past, but have been very happy with this front load. It does a great job and is very efficient (wash times are much faster).
I would recommend this to a friend- Pros mentioned:Ease of use
LG washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lg washing machine is working great so far love the easy knob.
I would recommend this to a friend Tear in Gasket, Refused Return, No show Technician
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with a tear in the gasket. BestBuy refused to accept the return since we realized the tear after 15 days. Waiting for a technician to change the gasket for three weeks. They scheduled someone, did not show up. When I called, he said he did not get the repair request. Apparently, he is THE ONLY TECHNICIAN FOR WARRANTY REPAIR IN THE AREA, and he comes to my city only on Fridays. Before every Friday, I tried to make sure that he would come, but no no-show. When I called him in frustration, he said that he was doing us a "favor" and I should complain to LG. Constantly wrote to the customer service. Today, I learned that they are still looking for someone to repair our washing machine, which we used only 10 times. Told to follow up in 3-5 days. I WILL NEVER EVER BUY ANY LG PRODUCT AGAIN, AND I WILL NOT BUY ANYTHING FROM BESTBUY. Note: I wrote this review before but it was not published.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! Thanks for sharing your experience with the LG 4.5 Cu. Ft. Smart Front Load Washer. We understand how important it is to receive timely and reliable service, especially when dealing with a new appliance. Your feedback highlights a situation that deserves attention, and we appreciate you taking the time to share it.
If you'd like to connect directly or provide more details, feel free to send us a DM at @LGUSSupport. You can also explore helpful resources on our official site: https://www.lg.com/us/support
We’re here to listen and help however we can.-Junel
Invest in LG's Washer & Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At the 30 day mark, I have been very satisfied with the LG washer and dryer, so far. The LG washer is known for its quality and innovative features, and at this point in time, my experience has been great.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your glowing review and recommendation! We’re thrilled to hear that our team exceeded your expectations in providing a product that you are satisfied with. At LG, We strive to deliver professional and efficient service to all our clients. We truly appreciate your kind words and look forward to working with you again in the future! ~Tanisha
Happy with our purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it - the color, the features - love that it lights up inside - so far, so good, been running great! Made sure to get a silicone mat to keep the top clean and scratch-free.
I would recommend this to a friendWasher and dryer set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product great customer service and support. Best Buy staff is excellent will always do their best to ensure customer satisfaction
I would recommend this to a friendWorth the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was never a fan of LG products, but gave this one a shot due to reviews and it is well worth it. Washer/dryer stack fits perfectly in my small laundry room. Works great and actually cleans my clothes very well! Def recommend this product.
I would recommend this to a friendGet Data on Wash Cycles
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not just a washing machine… this AI that gives you all info about your wash cycles and ways to maximize your washing!!! Get it ASAP
I would recommend this to a friendAdulting right of passage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much like the drier they look great and perform much the same clothes and towels come out noticeably softer and fluffier
I would recommend this to a friendGreat washer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new LG washer! My laundry is cleaner now than with my old washer. Very happy with my purchase.
I would recommend this to a friendStable and powerful! Intelligent too
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty stable and a good product!!the AI feature so far is great! Cold have been more silent
I would recommend this to a friendHappy Washing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm surprised how quick it washes the laundry. So far been around 35min to 1hr. Very happy with it.
I would recommend this to a friendLG Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love our new dryer as it alerts me when it’s done through phone app and Alexa. I also like the idea that it even tells you when to clean the lints, pretty awesome.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Awesome! We’re glad you loved the LG Dryer. We find it to be a favorite among many of our customers. Your review is a valuable information for our whole team. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. `Jai.
We made a great choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size and the finish is beautiful. Lots of options for all the different loads of laundry you’d want to do!
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey, OliviaB! We’re jumping for joy that you are a part of the LG family! Thank you for sharing details on the amazing features and abilities the LG - 4.5 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash 360 possesses! Your opinion is highly valuable to us and keeps us at the forefront of ideas for making our products easier to use. Keep enjoying it, and thank you for choosing LG for your laundry needs. ~Rita
Best Buy is the worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is good so far. Best Buy is just awful. Missed first delivery without even calling. Second deliver my showed up without the parts to complete install. Everyone was clueless. Even if you have to pay a little more, go somewhere else. Ended up getting the extra parts and installing myself.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeff. Thank you for sharing your experience with your LG Washer (WM5500HVA) model. We understand how important it is for your unit to be installed correctly so you can enjoy its performance. A helpful step after installation is to run the Tub Clean cycle once a month—this helps maintain the washer’s efficiency and keeps the drum fresh. You can find more guidance here: https://www.lg.com/us/support/product/lg-WM5500HVA.ASSEVUS. If you need further assistance with installation or service support, please send us an email at [email protected] so we can help you directly. ^Juvy
LG washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer. Highly recommend the entire set.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thanks for the high praise for your 4.5 Cu. Ft. High Efficiency Front Load Washer. We're loving the enthusiasm in your review and appreciate the recommendation! Please be sure to perform the tub clean cycle as often as recommended by your owner's manual! Should you need support, please contact us at (800) 243-0000 between Mon. to Sun. 8AM - 9PM EST. Happy suds'ing!
