Customer Ratings & Reviews

Love this washer. Highly recommend the entire set.

Excellent washer I am very glad and happy to buy this product

Broke multiple times in 6 months time. LG sent technicians to repair it twice and the vibration sensor error continues to break the spin cycle. Technician gave up the third time and asked LG to resolve it. LG is adamant on repairing it again. Such a terrible experience and I will never buy an LG product.

Product is good so far. Best Buy is just awful. Missed first delivery without even calling. Second deliver my showed up without the parts to complete install. Everyone was clueless. Even if you have to pay a little more, go somewhere else. Ended up getting the extra parts and installing myself.

The delivery guys did not know how to install. After multiple bad reviews, we got a call and to do another group to install the washer. They showed so busy, did not run. Single cycle, when i called the geek squad team just blew me away saying delivery guys on vacation

I bought the matching dryer and pedestals. I will have a new washing machine coming that makes 2. They are also bringing a new dryer the first one broke first use. The second was damaged during installation. That makes 3! All this in two weeks with poor Best Buy support, sad eh! These are supposed to be the best top of the line LG units that are replacing my old ones bought at our local Best Buy twelve years ago!?!

Don’t buy front loads Invest in good old top loading machine with agitation technology Machine doesn’t wash well Just looks

Outstanding unit! I initially purchased a top-loader and quickly realized it was a mistake. Best Buy took it back without any issues, and the salesperson introduced me to the LG - 4.5 cu ft washer. He explained all the details, and we decided to buy it. After one month of use, I can say this washer is everything we needed and more. Great washer! Easy to use, very quiet, and with lots of room for bulky items, it gets clothes clean in half the time compared to my old washer. It has a large capacity, is whisper-quiet, and highly efficient. The clothes come out super clean every time. I also love all the features and things you can manage through the app. It’s connected to my Alexa, and I am a fan of the jingles that play when the load is finished. I am extremely happy with this purchase! 10/10 would recommend. I know I will have this for several years to come and would even recommend it to my mother. I want to give a special thanks to the Best Buy salesperson. I am happy to give him 10 stars for his outstanding recommendation and service.

I recently purchased the LG washing machine, and I couldn’t be happier with my choice. From the sleek design to its powerful performance, this machine has exceeded my expectations. The large capacity is perfect for my family, and the variety of wash cycles ensures that all types of clothing, from delicates to heavy-duty items, are cleaned thoroughly. The machine runs surprisingly quietly, which is a huge plus for my household. One feature that truly stands out is the smart technology—it’s incredibly convenient to control and monitor the machine from my phone. The energy efficiency is also impressive; I’ve noticed a decrease in my utility bills since switching to this model. Overall, the LG washing machine combines innovation, reliability, and style. I highly recommend it to anyone in need of a high-quality appliance. Five stars all the way!

I Love my washer, HaHa even my husband can use it. This washer is so quiet that sometimes I have to check to make sure that I had turned it on. The only thing that I miss that I had on my old washer was an extra rinse and spin for the cycles. I did not purchase the stand due to the space that I was working with, I feel that since I have the washer set up it is not too low. Glad I made that decision. It has lots of cycles to choose from. I will give the washer five stars and then some. I would recommend this purchase.

Wow, latest technology and clean clothes. 20 yr old dryer stopped working, work horse washer still going, instead of looking into repair, it was time for a new washer dryer. As I’m not the primary user of these appliances, I didn’t even know what to look for. Since our past machines worked so long reliability was a major factor. LG seemed to be a top brand in popularity and reliability. So many option and features were overwhelming, but on the lg website measuring first was an important fact I initially didn’t consider. We had side to side set up and depth was limited to 27” so we were locked into 4.5 cu ft washer. Looking at the lg options the WM5500hva has a beautiful modern appearance, simple to understand controls that provide all the feedback for what is happening during the wash, plus the app informs you of when the wash is done, when to clean the drum with instructions and many other features. It has all the top features LG offers except auto detergent dispenser. We especially like the fact that the AI assesses what’s in the wash and chooses the correct setting depending on size of load and type of fabrics. Then it provides the info to the dryer so the proper drying cycle is chosen. My wife says the cycles are much faster and the clothes are coming out cleaner. This washer is amazing and fun. We can add or remove different washer cycles customized to our specific needs. I’m a bit of a techie so was fun to program Beethoven’s 9th symphony to signal end of wash. Extremely pleased with our purchase: washer, matching dryer, two stands and installation parts, Best Buy total protection saves on install, removal, and provides extra warranty. Delivered and Installed 2 days after purchase, Overall an expensive but excellent purchase and hopefully will perform another 20 years. Very pleased and would recommend the product if it fits and you want the latest technology from a reputable reliable company.

It’s amazing how much technology is packed into a clothes washing machine in 2024. This LG front loading washer checks all the boxes. It’s smart and beautifully engineered. It gets more clothes cleaner with less water. And we use half the amount of detergent that we used to use. It’s quiet. It hums softly. It fits in our narrow, laundry room, where many of the other front loaders would take up an extra few inches in depth. I would buy it again. One surprise was that quite a few optional cycles do not display by default on the control knob. For example, rinse and spin is not displayed as it default cycle. But you can add them from the menu system. I guess LG didn’t want to clutter the user selections with too many options that might be infrequently used. But once I added all the cycles to the default list, we solved that issue.

I've only had my unit for a month but so far so good. Easy to use, had zero issues so far. And we installed it ourselves. Best Buy was unsure about it fitting down my basement stairs so we opted to do it ourselves. Fit fine and no damage. The design is beautiful, the dial control is easy to use, and I don't have 25 different settings to figure out. My clothes come out clean and I love it. Runs quiet and I get notifications on my phone to move the laundry to the dryer. Overall liking it very much.

I watched/read a lot of reviews prior to purchasing a washing machine. Although I feel I’m very techie, I was hesitant to this model due to there being no buttons, but my wife liked the looks the best. It was easy to install and set up. It cleans well and I enjoy all of the options annd notifications available through the app. I could not be happier with the purchase. I highly recommend this product. My home is slowly converting to LG Electronics.

works like you expect it to. reliable and easy. clean design

very satisfied, especially the price!!! Extremely quiet and efficient. My last washer was an LG as well. I still have the dryer after 18 years. Extremely quiet and efficient.

I only purchase LG washing machines. I recently was in the market for a new machine and the price on this was within my budget. I was very skeptical on the dial for choosing a cycle but it is very easy to use. It also does a great job with the spin cycle…my clothes seem almost dry when they come out of the wash so it really helps to cut back on drying time. I also enjoy using it with the app, and I love the reminder to run a cleaning cycle on the tub. I would recommend this washing machine to anyone.

I recently purchased the LG 5.5 cu. ft. High Efficiency Stackable Smart Front Load Washer with Steam and TurboWash in-store, and I couldn’t be happier with the experience. The sales team was extremely helpful in explaining the features and ensuring I chose the right model for my needs. The washer itself is impressive—its large capacity saves time on laundry, and the TurboWash feature really speeds up the process without compromising cleanliness. The steam option is great for sanitizing and reducing wrinkles, and the smart connectivity makes it easy to monitor cycles from my phone. Overall, both the product and the in-store service exceeded my expectations.

Loved the look of it. But apart from the looks, it works great, not loud, does the job well. Its been more than a month using it and have no complains. Some AI features are great!

This LG washer exceeded my expectations in terms of design, efficiency, and performance. I recommend it to anyone looking for a reliable and effective machine. It has undoubtedly made my laundry tasks much easier and more enjoyable.