Customer Ratings & Reviews
- Model:
- WM3470CM
- SKU:
- 10812438
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Detergent left behind in your clothes.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is so water efficient that it does a terrible job of rinsing. I started noticing suds in the final rinse water so 1) reduced my HE detergent to the manufacturer's minimum amount (still suds) 2) added the Extra Rinse cycle (still suds); finally, after the first two steps, I ran a Rinse and Spin (no detergent) cycle on my just washed clothes. The RINSE WATER looked like wash water i.e. full of suds!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We are sorry to hear about the issue you're experiencing with our LG 5.0 Cu. Ft. High-Efficiency Front Load Washer with 6Motion Technology. We understand your frustration with the detergent residue left behind on your clothes, even after reducing the detergent amount and using the Extra Rinse cycle. This is certainly not the experience we want you to have with our product. For further assistance, please feel free to reach out to us privately on Facebook or X (Twitter) via @LGUSSupport. We're here to help you and appreciate your understanding. ^Sam
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure yet how I completely feel but as of right now is average. Maybe I need a to learn more about the product
I would recommend this to a friendNow bad not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Going from the washtower to this was a definite downgrade. But there is nothing wrong with this unit.
I would recommend this to a friendDrinse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not drinse properly towels and heavy items regular is ok
No, I would not recommend this to a friendHappy with the dryer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would rate the dryer 5 starts however the buying experience was the worst I’ve ever encountered, I was told 2 weeks to deliver and the day before it was to arrive I was told it would be another 2 week this went on for 8 weeks! They won’t provide a corporate number, no direct number to a manager, all calls are routed out of the country where you get absolutely no help just lies and more lies. Never again BestBuy.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Daniel. We're sorry to hear about the challenges you experienced during the purchasing process of your LG dryer. We deeply regret any inconvenience caused by the extended delivery delays and the difficulties in reaching the support you needed. Your feedback is valuable, and we understand the frustration this situation has caused. If you have any other questions or concerns about your LG product or need assistance with any other LG-related inquiries, please feel free to send us a private message on Facebook or X at @LGUSSupport or call us at 1-800-243-0000. ^Jayne
Be careful with open box purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased an open box, which the website says it “works like new.” Well, it didn’t. We called customer service and they said we had to go into the store if we wanted to inquire about returning the open box and getting a new one. We went into the store and the manager was extremely rude and unprofessional. As a long time Best Buy customer, this was extremely disappointing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We're so sorry to hear that you've had a terrible experience with your recent purchase from Best Buy. I can imagine how frustrating and disappointing it must be to buy an open box item that doesn't work properly, and then to be met with unhelpful and unprofessional customer service.
First and foremost, I want to acknowledge your frustration and apologize for the inconvenience you've experienced. I understand that you trusted the description on the website and expected a product that "works like new," and it's unacceptable that we fell short of that expectation.
I want to assure you that we're committed to providing high-quality products and exceptional customer service. It's clear that we failed to meet your expectations in this case, and I'm going to do everything I can to make it right. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Not happy with purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems cheaply built. Soap drawer is flimsey. Not happy with purchase.
No, I would not recommend this to a friendDon't but if you want to wash ibn cold water
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even after putting controls on cold water, we still got hot water! There is NO cold cycle even when we followed the directions for it. It was hooked up correctly. We returned it and got another brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, GrantJ. Thank you for sharing your experience with us. We understand that your WM3470CW washer was dispensing hot water even when set to cold. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-5-0-cu-ft-high-efficiency-stackable-front-load-washer-with-6motion-technology-white/6529900.p?skuId=6529900
We appreciate your patience. —Renzo
Slow spin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this machine because it did not have a rinse & spin setting. The clothes came out too wet even with fastest spin allowed by cycle choice
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kathleen. Thank you for sharing your experience with the LG Washer (WM3470CW) model. We understand your concern about a washing machine that doesn’t meet your needs, especially regarding the rinse and spin functions. We strive to provide high-quality products that exceed our customer's needs and expectations. If you’re considering another model, we can help recommend options that include a dedicated rinse and spin setting for better performance.
If you have any other questions or need assistance, please send us a private message on social media @LGUSSupport. We're here to help, and we appreciate your patience as we work to improve your experience. ^Juvy
Not the most reliable.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning because it didnt fit our needs. There was a leak that happened only sometimes in the washer somewhere and it wasnt something I could find. Thankfully best buy customer service was great and allowed for an exchange of a different washer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We want to express our gratitude for reviewing your recent experience with our LG Washer (WM3470CM) model. We appreciate your feedback and regret to hear about the inconvenience you experienced with the washer.
We understand that the washer did not meet your needs and that you encountered a leak issue that was difficult to locate. We're glad that Best Buy's customer service could assist you with an exchange for a different washer. If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. We are here to ensure your continued satisfaction and provide any support you may need. ^Juvy
Doesn't turn on
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice and big... but we have had nothing but problems with it since buying it... glad we purchased the extended warranty
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Maryann. Thank you for sharing your feedback with us. We understand your concern about a your LG Washer (WM3470CW) model doesn’t perform as expected, especially when you’ve invested in an extended warranty for peace of mind. We strive to provide reliable, high-quality products and ensure a smooth and seamless experience. To help troubleshoot, we recommend checking the filter and drainage system, as these can sometimes cause issues with performance. Additionally, if you’re experiencing specific error codes or unusual sounds, resetting the machine by unplugging it for a few minutes may help clear any temporary glitches.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further with troubleshooting, warranty coverage, or any other concerns you might have. We want to make sure your washing machine is working properly and your experience is a positive one. ^Juvy
TAKE OFF SHIPPING BOLTS!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worse experience for installation service. Of course, its a 3rd party . YOU'RE STILL RESPONSIBLE BB!!!!! NEVER AGAIN!! Needless to say, both washer and dryer went back!!! Hey, Take off shipping bolts is 101 for w&d delivery and installation.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there, We appreciate your open and honest feedback. We're saddened to learn that your installation experience was below standard. We'd like to assure you that we're concerned with issues and the concerns of our customers. Thank you for bringing this to our attention. We appreciate you, along with the rest of the community, sharing your experience. We welcome you back to let us know how things are going. If you need our assistance, please contact us at 800-243-0000. ~Tanisha
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fully dry loads. Clothes were always wrinkly even when put on appropriate setting for no wrinkles.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Naomi, thank you for sharing your experience with the WM3470CM. We understand how important it is for your laundry to come out dry and wrinkle-free, especially when using the correct settings. Your feedback is appreciated and helps us continue improving our products and support.
To explore helpful tips, troubleshooting steps, and more details about your washer, feel free to visit the LG WM3470CM support page https://www.lg.com/us/support/help-library/lg-washer-why-are-my-clothes-wrinkling-or-tangling--20150720870979. And if you ever need direct assistance in the future, please don’t hesitate to send us a DM at @LGUSSupport — we’re here to help.
Wishing you smoother laundry days ahead! - Avril
horrible
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would give zero, machine broke after a few months of use. LG and Samsung are such a disappointment
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Viktoria. Thank you for reaching out to us and sharing your feedback on your LG Washer (WM3470CM) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport. We look forward to helping you. ^Juvy
LG washer and dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.about buying machine & dryer had to wait more than one hour to be served buy an agent then they didn't add the part to intall dryer over the washer had to go again really had a very bad experience buying it from Best buy
I would recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Front Load Washer, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
Please send a rwllacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine feels very plastic, cheap, poor or low quality and delicate. When I close the front loading door, the latch does not click and close properly. The door feels misaligned and like it’s already broken.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! Thank you for sharing your feedback about your WM3470CW unit. We understand that you're experiencing issues with the door latch and that the overall feel of the machine hasn’t met your expectations. Your experience is important to us, and we understand how frustrating this situation can be. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-troubleshoot-a-refrigerator-door-not-closing-properly--20153109606488.
As a troubleshooting step, we recommend checking the door alignment to see if it's slightly off. Sometimes, adjusting the hinges or ensuring that nothing is obstructing the door can help it close properly. If the latch still does not engage, it might be worth reaching out to the retailer for assistance or considering a service appointment. You may contact Best Buy's Customer service 1 (888) 237-8289.
If you have any further questions or need additional support, please don’t hesitate to reach out. We appreciate your patience and hope to help resolve this for you soon! —Avril
I'ts alright
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't recommend it because I think it barely use any water thats a good thing and a bad thing and also my unit was making a knocking sound so I had to return it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We appreciate you sharing your experience with us. We understand your concerns about the water usage and the knocking sound from the unit. We apologize for any inconvenience this has caused you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Skip slow working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes long with its auto detection and the dryer has ruined many clothing peace’s the entire set is trash
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Jayla. Thank you for sharing your experience with us. We understand your inquiry regarding the long cycle times due to auto-detection on your WM3470CW washer, and that the dryer in your set has caused damage to your clothing. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-5-0-cu-ft-high-efficiency-stackable-front-load-washer-with-6motion-technology-white/6529900.p?skuId=6529900
We appreciate your patience. —Renzo
lg
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got this last year, not worth it. Dryer is taking forever to dry, washer is very loud. not reconmended
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ben. Thank you for sharing your feedback on the LG Washer (WM3470CW) model. We understand how important it is for your laundry appliances to work efficiently and reliably. We strive to provide high-quality products that meet our customer's needs. For troubleshooting steps, check the inlet valves and water hoses and clean the drain filter. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Shop for this machine somewhere else
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my machine but I wish I would have shopped with a more humane company. Best buy does not care about endangering their customers. As long as best buy gets paid it falls within their policy, even if it means putting customer's lives at risk
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kay. Thank you for sharing your feedback on your LG Washer (WM3470CM) model. We’re glad to hear that you love your unit, but we understand your concerns regarding the experience with Best Buy. We aim to deliver exceptional services and ensure a smooth and seamless shopping experience. It’s important to us that our customers have a safe and positive experience with both our products and the retailers we work with. If you have specific concerns about safety or service, it may be helpful to reach out directly to Best Buy’s customer service at 888-237-8289. For any issues or support related to your LG washing machine, please send us a private message on social media @LGUSSupport with your contact details and model information. We’re here to assist you and ensure you get the support you need. ^Juvy