Customer Ratings & Reviews
- Model:
- WM3470CM
- SKU:
- 12372400
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's overall performance, low noise level, and ease of use. They also appreciate its large capacity, good price, and effective spin cycle. Customers are negative about a potential mold smell and the door not closing easily.
This summary was generated by AI based on customer reviews.
Good for large family
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked for large machine at good price with many features
I would recommend this to a friendDon't buy this machine
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine has feature which I was not aware of when purchased. After every wash you have to get on your hands and knees and open the bottom door on the left side and empty the water which accumulates after each wash. If you don't empty it after a couple of washes it will leak onto your floor. Horrible feature. Also very long wash cycles. If it shows 50 minutes, it takes over 2 hours.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lorie. Thank you for sharing your experience with the LG Washer (WM3470CW) model. We value your feedback and recognize the importance of convenience when using your washer. The compartment you mentioned is likely the drain pump filter access panel, which collects lint and debris. Regular cleaning prevents clogs, though we know accessing it can be tricky. We suggest placing a shallow pan or towel underneath to catch any water. Regarding cycle times, this model features LG’s Smart Diagnosis and TrueBalance technology, adjusting wash duration based on load size and soil level. The displayed time may differ from the actual cycle due to these features. For more support and maintenance tips, visit: https://www.lg.com/us/support/product/lg-WM3470CW.ABWEVUS. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine but makes a srrange noise when spin starts
I would recommend this to a friendCost / benefit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good cost / benefit relation washer, but a bit noisy.
I would recommend this to a friendsome issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to run well with 2 issues. One, after spinning the clothes end up in the rear of the drum making it difficult to retrieve them and two, there is suppose to be a melody when the wash is complete and that does not happen.
No, I would not recommend this to a friendDisappointing LG Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife is not fond of this washer & dryer. She gets error codes constantly. Don't like how the door does not open all the way like every washer we have ever had.
No, I would not recommend this to a friendLg Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer stopped extracting water from clothes in April 2025. I bought the machine 8/2023. Today, 6/25/2025, I have Best Buy Total Protection - Best Buy customer service is horrible - the washer is still not repaired. I have been spending money at the laundromat for the last two months. I expect more than a year and a half of service from a washer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brenda. Thank you for sharing your experience about the LG Washer (WM3470CW) model. We can absolutely understand your concern about your unit stopped extracting water from clothes, especially after such a short period of ownership.
We aim to provide high-quality products that exceed our customer's needs and expectations.
Since you're dealing with a repair delay and ongoing issues, we'd love to get involved and help speed things up for you.
First, try resetting the washer or checking the drain filter for clogs. For more assistance, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washer-does-not-drain-or-spin--1337717767769. If the problem persists, a technician may need to inspect it.
Feel free to contact us via private message on social media @LGUSSupport, and we’ll ensure your situation is escalated for a quick resolution. ^Juvy
LG washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did joy like this washer at all, it didn’t matter if it was a small load or large it took 90 minutes minimum. It didn’t clean the clothes well and they always smelled muddy. Large or small load the washer shook vigorously. Within 6 months the mother board burned, it was not a good wager for me.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Twhit. Thank you for reaching out and sharing your experience with your LG Washer (WM3470CW) model. We understand the importance of having a washer that delivers clean, fresh‑smelling laundry, runs smoothly, and supports your home without unexpected issues.
One step you can try is checking that the washer is level on all four feet, as even slight unevenness can lead to vigorous shaking and impact overall wash performance. You can also review helpful troubleshooting guidance for your model here: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363 and https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. If you require additional assistance, please don't hesitate to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just ok. Not really user friendly. We are returning it for GE and we will see.
No, I would not recommend this to a friendEven though is the same model, quality is worse.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cycles are very long and most of them leave the clothes so wet that I have to do an extra spin cycle. I had the same model before, but the quality of this one is inferior.
No, I would not recommend this to a friendLess than a year and already a problem
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this washer for less than a year and already a problem with the vibration sensor. It might be covered under the manufacture warranty since it's just a few days shy of 1 year. Even so, what a pain going through that process.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Denise. Thank you for reaching out about your LG Washer (WM3470CW) model. We understand the importance of having a washer that stays steady and reliable, especially when the vibration sensor starts acting up within the first year. One helpful step you can try is running the drum calibration by powering the unit off, unplugging it for one minute, and then starting a Rinse+Spin cycle with the drum empty. This can help the sensor re‑read balance levels and improve stability. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues--1366656981583. We’d be glad to take a closer look into this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist further. ^Juvy
Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this would be a great washer but I had major issues with it. Regular dry takes so long and sometimes it gets stuck on 6 minutes that last longer than that. Doesnt get rid of soap easily.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Washer, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
Detergent left behind in your clothes.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is so water efficient that it does a terrible job of rinsing. I started noticing suds in the final rinse water so 1) reduced my HE detergent to the manufacturer's minimum amount (still suds) 2) added the Extra Rinse cycle (still suds); finally, after the first two steps, I ran a Rinse and Spin (no detergent) cycle on my just washed clothes. The RINSE WATER looked like wash water i.e. full of suds!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We are sorry to hear about the issue you're experiencing with our LG 5.0 Cu. Ft. High-Efficiency Front Load Washer with 6Motion Technology. We understand your frustration with the detergent residue left behind on your clothes, even after reducing the detergent amount and using the Extra Rinse cycle. This is certainly not the experience we want you to have with our product. For further assistance, please feel free to reach out to us privately on Facebook or X (Twitter) via @LGUSSupport. We're here to help you and appreciate your understanding. ^Sam
Did not connect to Thinkq
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great, but it did not connect to Thinkq app
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, RajamR. Thank you for sharing your experience with us. We understand your inquiry regarding the connectivity between your LG 5.0 Cu. Ft. High-Efficiency Stackable Front Load Washer and the ThinQ app. To help resolve this, please ensure your Wi-Fi network is running on a 2.4 GHz frequency, as most appliances are not compatible with 5 GHz bands.
https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-front-load-washer-with-6motion-technology-white/JJ8VPZRCP7
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Missing free instal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was supposed to be installed for free and we ended up getting charged hence the return.
I would recommend this to a friendNow bad not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Going from the washtower to this was a definite downgrade. But there is nothing wrong with this unit.
I would recommend this to a friendLg washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep getting error messages not a good product stay away
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi William, thank you for reaching out and sharing your experience. We understand how important it is for your LG WM3470CM washer to operate reliably, and we appreciate your feedback.
To help you troubleshoot the error messages you're encountering, we recommend visiting this link https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078.
If you’d like us to take a closer look or need further assistance, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com and our team will be happy to assist you.
-Avril
New LG washing machine not as easy to use as old
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Automatic settings are hard to understand, and hard to alter. Machine is in control. We are not.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sammy. Thank you for sharing your experience with the LG Washer (WM3470CW) model. We appreciate your feedback and understand your concern about the automatic settings don’t provide the control you need.
If the automatic cycles are not meeting your expectations, we recommend trying the manual settings, which often allow for more customization based on your specific laundry needs. The user manual can also provide clarity on how to adjust these settings effectively.
If you have any specific questions or need further assistance, please send us a private message on social media @LGUSSupport. Our team would be more than happy to help you get the most out of your machine. We appreciate your patience and hope to enhance your experience. ^Juvy
Happy with the dryer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would rate the dryer 5 starts however the buying experience was the worst I’ve ever encountered, I was told 2 weeks to deliver and the day before it was to arrive I was told it would be another 2 week this went on for 8 weeks! They won’t provide a corporate number, no direct number to a manager, all calls are routed out of the country where you get absolutely no help just lies and more lies. Never again BestBuy.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Daniel. We're sorry to hear about the challenges you experienced during the purchasing process of your LG dryer. We deeply regret any inconvenience caused by the extended delivery delays and the difficulties in reaching the support you needed. Your feedback is valuable, and we understand the frustration this situation has caused. If you have any other questions or concerns about your LG product or need assistance with any other LG-related inquiries, please feel free to send us a private message on Facebook or X at @LGUSSupport or call us at 1-800-243-0000. ^Jayne
Drinse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not drinse properly towels and heavy items regular is ok
No, I would not recommend this to a friend