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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1115 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers have good things to say about the 5.0 Cu. Ft. High-Efficiency Stackable Front Load Washer, especially its cleaning performance, quiet operation, and ease of use. Many appreciate the large capacity and space-saving size. However, some customers have reported concerns about the washer's reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,117 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly setting to wash you laundry n very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good businesses ethics

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it? 1st time in my adult life I brought myself new laundry set. It’s nice have my laundry done by hour or less. My first purchases show one machine had be dropped during shipping and they were discontinued . Which was never told me. So BB resolution center trade me up for LG set. No extra charges and free hassle exchange

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with the new machine. It is quiet and does an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am thrilled to have this LG front load washer now working in conjunction with my LG front load dryer. Excellent quality at an affordable price.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there! We are so delighted to hear that you made the LG - 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with 6Motion Technology an addition to your home! We hate to be biased, but it's one of the best in its class! We are reminded by this to keep enhancing our products and keep innovating so we can make life more convenient for you and our consumers. ~Rita LG

  • Rated 5 out of 5 stars

    Air fryer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was fair. Product was great. Thank you so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Betty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it!! Had excellent service from purchase to delivery. Bought it on Thursday, delivered on Monday. Quick wash only 15 minutes! Big shoot out to Kevin and Mario for delivery and setup!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's so i really appreciate it I wish everyone to get it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mom after her 10 year washer gave up. She loves it. I do recomend it.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for your glowing review and recommendation! We’re thrilled to hear that our team exceeded your expectations in providing a smart front-load Washer. At LG, We strive to deliver professional and efficient service to all our clients. We truly appreciate your kind words and look forward to working with you again in the future! ~Tanisha LG

  • Rated 5 out of 5 stars

    LOVE MY WASHER

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer. From ordering it, getting it delivered, an having it installed. Was easy from start to finish.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there! Thank you for choosing the LG - 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with 6Motion Technology for your laundry needs! We work extremely hard to give you products that make life more convenient and easier to use. You make our year knowing that we fulfilled that for you. Enjoy! ~Rita LG

  • Rated 5 out of 5 stars

    RH

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this appliance close to a month and we are very pleased with it so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good so far, i have not had any problems with it at the moment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I meant to out 5 starts on the washer and dryer. LG never disappoints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HAPPY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Machine, i am so happy i purchased it!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Washer didn't even last 3 months!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this washer for less than 3 months and the drum is already banging around during the spin cycle. I wish I was allowed to upload a video with this review of how loud the banging is and how much it shakes with just a small load of light clothes as seen in the picture. I am very upset with this product, a washer should last longer than 3 months.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Thank you for bringing these concerns to our attention. I'm really sorry to hear about the issues you're experiencing with your washer after such a short period of time. It must be really frustrating to have the drum banging and the machine shaking during the spin cycle. It's understandable that you're upset, as a washer should definitely last longer than just 3 months. Your disappointment is completely valid. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Rated 1 out of 5 stars

    So disapointed!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has leaked from the day we purchased it! We usually love LG products but this washer is leaking enough to ruin the new floors we just installed . Not sure what to do…. Weve installed new water hoses etc, but can’t figure out where its coming from

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for communicating with us regarding your LG Washer (WM3470CW) model. We understand your concern about the leaking issue of your unit. We strive to provide reliable, high-quality products and exceptional services and ensure a smooth and seamless experience. Since you’ve already replaced the water hoses, there are a few more steps you can try: Inspect the rubber door seal for any tears or debris. A damaged or dirty seal can cause leaks. Ensure that the drain pump filter is not clogged, which can sometimes lead to leaks. For more details, visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448. If you need further assistance, please reach out to us on social media @LGUSSupport with detailed information about the leak. We will gladly help you determine the next steps and find a solution. ^Juvy LG

  • Rated 3 out of 5 stars

    No so god machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has lights letting you know what settings it’s on but it’s not lighting up everything for you to see if it’s on hot, cold or warm

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for reaching out to us with this review about the LG - 5.0 Cu. Ft. Smart Front Load Washer with 6Motion Technology - White. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James. LG

  • Pros mentioned:
    Cleaning performance, Energy efficiency, Noise level

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine and excellent customer service. I lied that day at that is digital. I’ve been using this washing machine for a few months now, and I couldn’t be happier with the performance. It’s incredibly quiet, efficient, and gets my clothes perfectly clean every time. I love how it uses just the right amount of water and detergent — great for saving energy and being eco-friendly. The different wash settings are easy to use, and even bulky items like blankets come out fresh and spotless. The spin cycle works beautifully, cutting my drying time in half. Plus, the sleek design fits perfectly in my laundry space. Overall, this washer has made laundry day so much easier and faster. Highly recommend it to anyone looking for a reliable and high-performing washing machine!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You sold me a bad product. I don’t like. I will never buy anything at Best Buy again.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, KhemA. Thank you for sharing your experience with us. We understand your situation with the [LG 5.0 cu ft High-Efficiency Front-Load Washer WM3470CW]. We want to ensure your washer is performing at its best, so we recommend checking if the washer's cycle settings are correctly adjusted for the load type, as this can help optimize performance.
      bestbuy.com/site/lg-5-0-cu-ft-high-efficiency-front-load-washer-with-6motion-technology-white/6529900.p?skuId=6529900
      Your feedback is valuable, and we'd love to assist you further. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions with you. We appreciate your patience.

      —Renzo LG

  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Perfect Washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG washer is a powerhouse—huge capacity, super quiet, and gets clothes spotless every time. The 6Motion Technology really makes a difference, and the stackable design saves space. Stylish, efficient, and worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 4 out of 5 stars

    It's nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice washing machine for the price but it started making my clothes smell like a wet dog after only a couple of weeks, which I don't understand because I leave the door and laundry dispenser open and dry the rubber gasket with a clean cloth after each use as I know mildew and bacteria can build up if it doesn't have enough air flow. It's very quiet and cleans my laundry well. The presets are easy to use and it's nice that you can adjust them. Nice unit. Happy with my purchase, minus the wet dog smell...

    I would recommend this to a friend