Customer Ratings & Reviews
- Model:
- WM3470CM
- SKU:
- 6532185
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 5.0 Cu. Ft. High-Efficiency Stackable Front Load Washer with 6Motion Technology for its excellent cleaning performance, quiet operation, and ease of use. Many appreciate the large capacity of the washer. However, some customers have reported concerns about the product's reliability.
This summary was generated by AI based on customer reviews.
poor delivery service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good washing machine. The only problems are 1) the owner's manual doesn't come with it, and the controls are difficult to understand and use, and 2) the home delivery service employs lazy, irresponsible people. Their idea of "installation" is to drop the machine within 10 ft of it's intended location, and then drive away taking some of the machine's parts with them. They didn't move the machine to its final location or level it or hook it up. So, you get what you pay for with their free installation (i.e., nothing.)
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We’re glad to hear that you're generally satisfied with the LG Washer (WM3470CW) model, but we understand your concern about the issues you encountered with both the owner’s manual and the delivery/installation service. We strive to provide exceptional services and ensure a smooth experience. For the manual, you can easily access the owner’s manual online through the LG website or via our LG Support page. For quick help, you may visit this link: https://www.lg.com/us/support/product/lg-WM3470CW.ABWEVUS. This will give you a full guide on the controls and functions of your washing machine, so you can get the most out of it.
As for the delivery and installation experience, if you haven’t already, please contact Best Buy customer service at 888-237-8289 to report the issue. They can assist with arranging proper installation or resolving any missing parts.
In the meantime, here’s a quick troubleshooting tip to get your machine set up: ou can adjust the leveling feet at the bottom of the washer to ensure it is balanced. A properly leveled washer helps reduce vibrations during the wash cycle. If you need guidance on connecting the water hoses and drain, we’d be happy to walk you through it step-by-step.
If you need further assistance or have additional questions, feel free to reach out to us through social media @LGUSSupport, and we’ll make sure you get the help you need to resolve the situation.
Thanks again for your feedback, and we’re here to support you. ^Juvy
My new washer machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is cost -benefit purchase, we are happy with this item
I would recommend this to a friendThe best brand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent brand for wash and dry machines Effective quick and quit
I would recommend this to a friendLG Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoyed this LG washer. It runs so smoothly!
I would recommend this to a friendAwful customer service
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine was purchased mid September, late December it started w/ error code PE, apparently this indicates a problem with the water level sensor. Upon requesting a service call LG responded by providing troubleshooting tips. Finally sent a technician yesterday. Tech initially said the issue was an improperly placed hose but the error code persisted. He said he was ordering a part and would return in 2 days to complete repair. Before leaving he set the washer on "tub clean" cycle and stated I could continue to use machine. About 30 minutes later water is flooding out of the front of the machine, the drum was completely filled with water. Laundry room flooded. I am guessing this is because the machines water level sensor malfunction. No clue as to why the technician thought this was an appropriate course of action. Still waiting on word from LG, terrible customer service and poorly trained technicians
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm so sorry to hear about the frustrating experience you've had with your washing machine. It must have been incredibly stressful to have the laundry room flooded due to the technician's actions. I completely understand your disappointment with the poor customer service and the technician's handling of the situation. We sincerely apologize for the inconvenience this has caused you. Your feedback is important to us, and we will do everything we can to address the issue promptly and ensure your washing machine is properly repaired. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Washer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loveeee it perfect fit in my closet and doesn’t take forever to wash!
I would recommend this to a friendLg washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, it seems to use less water. I would buy again.
I would recommend this to a friendLG Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor Washer and LG Service the machine is under few months and three times it has stopped running in middle of a cycle ever time you call LG Service the answer is different. Do not Buy this Brand of Washer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Goga. Thank you for sharing your experience with us. We understand that your LG WM3470CW Washer has stopped running mid-cycle, and we understand your inquiry regarding service. Your feedback is important, and we'd like to assist you further.
If your washer is powering off mid-cycle, please check if the washer was paused during the wash cycle. Sometimes, an accidental pause can make it seem like the machine has stopped. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
LG Washing Machine - Washer Powered off Mid-Cycle - https://www.lg.com/us/support/help-library/lg-washing-machine-washer-powered-off-midcycle--20152367439232
We appreciate your patience. —Renzo
Solid Appliance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Seems at this point to be well worth the purchase.
I would recommend this to a friendGreat buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clothes actually feel softer! Great value and quite
I would recommend this to a friendThe black is not black!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works well, but the BLACK is not black, it is grey!!
I would recommend this to a friendLG washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great product no complaints so far, best selling
I would recommend this to a friendGreat service!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service, the guys were carefull and professional
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. I love it and it looks wonderful. Recommend
I would recommend this to a friendLG Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im satisfied with this washer and would recommend it.
I would recommend this to a friendNew washer/ dryer front loader
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price!!!! thank you.for the great deal.
I would recommend this to a friendSEEMS OK
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SEEMS TO WORK NICELY HAS GONE OUT OF BALANCE A FEW TIMES
I would recommend this to a friendRunning good. No problems so far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend it, we’ll see how long does it last
I would recommend this to a friendFront load washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything we need, and is larger than the unit we replaced
I would recommend this to a friendGood washer overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it had the option for more water or deep wash.
I would recommend this to a friend