Customer Ratings & Reviews
- Model:
- WM3470CM
- SKU:
- 6532185
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 5.0 Cu. Ft. High-Efficiency Stackable Front Load Washer with 6Motion Technology for its excellent cleaning performance, quiet operation, and ease of use. Many appreciate the large capacity of the washer. However, some customers have reported concerns about the product's reliability.
This summary was generated by AI based on customer reviews.
Broken in less than 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this washer in November 2021 and initially loved it. Beginning in the summer, it started having OE error interrupting the wash cycle. It was occasional, but by the end of the summer the machine wouldn’t work at all without being manually drained, and allowing to “rest” for a week or more. LG simply said machine is out of warranty. Never buying another LG appliance ever again. What an expensive mistake and shame on LG for being okay with a 1.5 year life span on a $1K+ washer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Washer (WM3470CW) model. We understand how disappointing it can be when a product fails to meet expectations, especially within a relatively short period. Please know this is not the level of quality and longevity we strive to deliver as we strive to provide reliable, durable, and high quality products that meet our customer expectations. We're here to help. In the meantime, please visit this link: https://www.lg.com/us/support/help-library/does-not-drain-or-spin-front-load-washer-CT10000010-1337717767769. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
LQ Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Typical high quality product as expected from LG. Rocommended
I would recommend this to a friendThe WORST
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest leaking worst washer ever. Customer service SUCKS and refuses to send technician out after it flooded my home.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .HI, Emily. Thanks for sharing your feedback with us. We understand your concern about dealing with a leak, especially when it causes damage to your home. We strive to provide reliable, high-quality products and ensure a smooth experience. Leaks can sometimes be caused by an unlevel washer, an unsecured drain hose, or excess detergent use leading to oversudsing. We recommend ensuring the washer is level and checking the hoses for any loose connections or clogs. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448.
We want to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore possible solutions. ^Juvy
BestBuy failed my family
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy wasted 2 weeks of my time and the opportunity to take advantage of the Black Friday deals when I purchased this Washer/Dryer combo and 2 weeks later, the day before it was to be delivered I was told the delivery would be in another 2 months later. I cancelled the order as I can not go 2 more months without a washer & dryer but now Black Friday has passed and I have to go pay full price somewhere else. Terrible customer service.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand that the delay in delivery of your LG Washer (WM3470CM) model has been very disappointing, especially with the missed Black Friday deals. We strive to provide excellent services and ensure a smooth and seamless experience. While we cannot directly control third-party retailers’ delivery schedules, we recommend contacting Best Buy customer service at 888-237-8289 to inquire about any compensation or discounts they might offer for the delay you experienced. Additionally, if you choose to purchase another LG unit elsewhere, we can help you find current promotions and offers directly through our channels.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist with any further inquiries or support you might need. ^Juvy
LEAKY WASHER!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this washer but it was repaired for a leak a year after we installed it, A year later it is leaking int he same place. We were told by the geek squad that it is problem this washer
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with the LG WM3470CW. We understand that you’re experiencing repeated leaking issues with your washer. We understand how inconvenient this can be. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448
As a troubleshooting step, please check the door seal and hose connections for any signs of wear or loose fittings, as these are common sources of leaks. It might also be helpful to ensure that the washer is properly level and that the drain pump filter is clean and free from debris.
For further assistance and to explore potential solutions, please send us a private message on Social Media @LGUSSupport. Our team is here to help you resolve this issue and ensure your washer functions properly. We appreciate your patience and feedback. —Avril
Defective item!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Defective item! I have been waiting for this machine for so long. It was so hard to find time for the delivery. The delivery finally came but it's a machine with a door that could not be closed!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Washer (WM3470CW) model. We understand how frustrating it must be to wait eagerly for a long-awaited delivery only to find that the item received is defective. Our goal is to provide our customers with high-quality products, and please know this is certainly not the kind of experience we want for our valued customers. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Bad design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG true balance washer has the most stupid design. The way it tries to rebalance the load, in spin stage, is by adding more water. The spin will get into this infinite loop of spinning and add more water.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lucy. Thank you for taking the time to review our LG Washer (WM3470CW) model. We understand you're unhappy with how the washer adds more water to rebalance the load during the spin cycle. Our aim is to offer reliable and efficient appliances, and your feedback helps us see where we can do better. We'll keep your comments in mind as we work on improving our products. If you need more assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Unhappy purchase via internet vs. Live person
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.During purchase no accessories was recommended to buy,ie hoses, stack kits, etc. Delivery option was discussed with a live associate but there was still a conflict and live agent couldn't consolidate Delivery of items. Sucks to set-up on website and even via person
I would recommend this to a friendBrand response from LGAnswers
Posted .We apologize for any inconvenience you experienced during your purchase process. We strive to provide clear and helpful information to our customers. We recommend checking our website for compatible accessories, such as hoses and stack kits, which can enhance your product's performance.
Please accept our sincere apologies for the frustration caused. For assistance with consolidating delivery of your items, we encourage you to reach out to us directly via private message on Facebook or Twitter, using @LGUSSupport. Our team will be more than happy to help you resolve the issue.
Thank you for choosing LG, and we hope to assist you better in the future.^Luisa
So Far Not Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had the washer for around a month and its already leaking. Very frustrating. We're going to see what kind of warranty there is to take care of the problem.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Daniel. Thank you for taking the time to review the LG Washer (WM3470CM) model. We're sorry to hear about the leaking issue with your unit. We aim to provide reliable, high-quality products that meet our customer's needs and expectations. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. For more help, you can also reach out to us on social media @LGUSSupport. ^Juvy
Crappy machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it delivered 2nd week of February, and it’s already leaking from the bottom of the machine.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We are truly sorry to hear about the leaking issue with your LG product. Your satisfaction is important to us and we apologize for any inconvenience this has caused. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Best Buy Sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Their delivery is absolute trash. Don't trust them and go to someplace else.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, We appreciate you sharing your experience with us. With regards to your delivery concern, kindly coordinate with the dealer where you'll buy your LG appliance. In your case, on BestBuy. ^Cris.
Poor sale choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sucks they cancel order due to the fact I cancel connection fee
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We're sorry to hear about your frustrating experience with one of our dealers. It can be disappointing when an order is canceled due to complications like this. To address this concern, you may send us a private message on Facebook or X(Twitter) at @LGUSSupport, and we'll be happy to assist you. -Charles