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Customer reviews

Rating 4.7 out of 5 stars with 1092 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 1,092 reviews
  • Rated 4 out of 5 stars

    My LG App washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this washer 4 stars because I don't feel it cleans as good as my old whirlpool. It does clean but I miss my whirlpool. The App is great it tells you when your clothes are done. I would buy it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer I’ve ever had!, Best Buy always have the best deals on appliances.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Leak 20 min after install. No help from best buy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy appliances from best buy go to NFM or Home Depot. Leak 20 min after install. No help from best buy. Told to call back in 24 to 48hes after system updates. Bad experience bad customer service no solution or help offered. Had to get a plumber to repair install. I could not move the washer by self. No leaks from washer or pipes. Just connections not tight and no Teflon tape.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there.

      Thank you for sharing your experience. We understand that you had issues with the installation of your LG Washer model WM6500HWA and faced challenges with customer service.

      Please send us a private message on our social media platform via @LGUSSupport. We can assist you with any concerns you have about your washer and provide guidance on ensuring proper installation. We’re committed to helping you resolve this issue and improve your experience with our products.

      ^Sam LG

  • Rated 5 out of 5 stars

    Excellent KG Dryer/washer combo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Reduced the use time therefore the electricity costs. The wifi checked when it finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, love the smart machine functionality. It alerts me when my clothes are done via the app. Clothes done much quicker than old machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technology!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband loves technology and I get a new washer … Perfect!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha LG

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will only use Lg from now on. Had to switch from Samsung to LG.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly! I love the front load and the fresh care

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best machine I've ever owned so far so good after

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for about month and it works great. So far best washing machine I've ever owned. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Product and Finish

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and quality. Service and Delivery by Best Buy was fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer and dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item came perfect. Still learning the different cycles. It’s been a long time since I have had a new washer and dryer. So far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Realy good machine, owned many in the oast but nithingike this one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Energy Efficient Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was great. Machine use lest water and very good with delicate items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one is the one the wife wanted. A happy wife is a happy life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ian was great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer support! The manager made sure all was awesome.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered expensive appliances, extremely frustrated with poor customer service of Best Buy. Their tech had language problem, left without installation, waited 9 days to get it and then another 7 days until someone else come to install it. I had to contact them at least 10 time, offshore staff they spoke alien language as if talking to a robot. I requested that a manager from the States call me, which never happened.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, RohullahS. Thank you for reaching out about your LG Washer (WM6700HBA) model. We understand the importance of having a smooth installation experience, especially after investing in new appliances. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to discuss potential solutions. You may also try checking the washer’s installation status and cycle functions through the ThinQ app, which can help confirm that everything is set up correctly once the unit is in place. For more guidance, visit https://www.lg.com/us/support/product/lg-WM6700HBA.ABLEVUS. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy LG

  • Rated 5 out of 5 stars

    Two teenagers do their own laundry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simplicity and reliability. No frills or special features. Just a work horse with one knob. AI wash is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer&Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product from Best Buy! Super convenient monthly payments! Zero interests.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchases this washer few months ago. I like all it’s features mainly the quick wash one. Work good so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase of the year

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great washer. I love the Wi-Fi capability and built in auto dispenser reservoir.

    I would recommend this to a friend