Customer Ratings & Reviews
- Model:
- WM6700HBA
- SKU:
- 6512282
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 highly for its cleaning performance, quiet operation, and ease of use. Many appreciate the washer's large capacity and convenient features, such as the automatic detergent dispenser. While some find the price to be high, the positive feedback on its performance and features outweighs this concern for most users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
Worst Decision Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent $3,000 on thanksgiving for brand new washer and dryer combo and ordered directly from LG. All the bells and whistles, install, removal, extended warranty, etc. We were going to be without laundry for 2 weeks but thought it was the right choice and ordered directly from LG instead of Home Depot or Lowe’s. Worst decision we ever made. The pedestal for the dryer was on back order for January 19th, so we did two separate orders for the washer + pedestal washer + dryer to be delivered in December 8th and then the dryer pedestal for January. We received a confirmation email from the delivery company RXO for December 8th. I stayed home from work and waited all day. Finally at 4pm I called the delivery company and asked if they were coming. They stated they had the 3 items in their possession, but put it on a “permanent hold” as we were receiving another order on January 19th and they wouldn’t deliver it until then. I asked how could they send me a confirmation email for delivery for December 8th, I was guaranteed delivery on the day I ordered for LG, and then just change everything without any form of contacting me? Regular customer service people, supervisors at both LG and RXO, multiple days, hours on hold, the best they can do is December 22nd and apparently that’s not even guaranteed. Family of 4 who has been left without laundry for over 2.5 weeks in a new home. Now they want me to go 4+ weeks without delivery and potentially through Christmas with a house full of people?? Local hardware store would’ve had it delivered to us the week after thanksgiving. I will NEVER buy LG anything ever again. Horrendous customer service, zero help leaving a family in complete disarray during the holidays. Shame on you. Samsung or GE only moving forward. Order # 200729882 Order # 2007299449
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with us. We regret the inconvenience and frustration you have faced with delivering your LG Washer (WM6700HBA) model. We understand how important it is to have a reliable delivery service, especially during the holiday season, and the inconvenience of not being contacted about the change in delivery plans and having to go through multiple days of frustrating customer service experiences. This certainly isn't the experience we want for our customers.
We want to make this right for you. If there's anything we can do to further assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
- Cons mentioned:Price
Best Washing Machine Out There!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.100% recommended! I’ve owned it for a couple weeks now its been a great experience, The App is Awesome as well. A bit pricey but you wont regret buying this washing machine!
I would recommend this to a friend - Pros mentioned:Ease of use
Product Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with my new washing and drying machines. Very good at keeping my clothes washed and super simple.
I would recommend this to a friend - Pros mentioned:Detergent dispenser
Laundry as never been easier!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer! The fact that I can pre-fill the detergent and fabric softner is a game changer! Makes it so easy to do laundry.
I would recommend this to a friend Great washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well. Low energy consumption and easy to check the status through the app. A bunch of cycles. There was an issue to use this machine. I do not know why but every single time use, it trips an 120v-15a GFCI outlet. My previous washer did not have any issue with the outlet. I replaced the outlet to a regular one and it works fine.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We are glad to hear that you are experiencing low energy consumption and find it convenient to monitor the status of your appliance through the app. The variety of cycles available also provides you with flexibility in your laundry routine.
We apologize for the inconvenience you experienced with the GFCI outlet tripping when using the machine. We understand that this was not the experience you hoped for and we appreciate you taking the time to share this feedback with us. It's great to hear that replacing the outlet to a regular one resolved the issue.
If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. Your satisfaction is important to us, and we are here to help. Thank you for choosing LG for your home appliances. ^Cris.
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these!!! Couldn’t be more happier. Way better than my old Samsungs. Highly recommend. Super happy
I would recommend this to a friendGood washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's performing very well and the price was OK, and the installers did a good job.
I would recommend this to a friend- Pros mentioned:Detergent dispenser
LG washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the self dispenser of detergent and softener.
I would recommend this to a friend - Pros mentioned:Overall performance
Black Friday Haul
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this during black Friday. It met all expectations.
I would recommend this to a friend - Pros mentioned:Overall performance
My new washer review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product purchased online, very nice and on time delivery
I would recommend this to a friend Great for the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Runs great. Much better than my okd samsung washer that needed to be constantly repaired.
I would recommend this to a friendNot drying all the way.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the washer part but the dryer part no so much. When it is done my clothes are still damp. I have to set it to dry only and have to put it on a time. It will not let me do that in the setting when I first start the wash. No matter what wash + dry setting in choose it will only let me select Energy save, normal or off. So far the Energy and normal do not get my load dry. Once I set the time to 30 or 60 it will get them dry finally. But the whole point was to have it all completely DONE.
No, I would not recommend this to a friend- Pros mentioned:Noise level
Nice combo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very nice so far, love the results and very quiet .
I would recommend this to a friend - Pros mentioned:Overall performance
Lg beats samsung washers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service buying this excellent product.!!!!!!!
I would recommend this to a friend - Pros mentioned:Ease of use
laundry made easy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so user friendly! makes laundry enjoyable and easy!
I would recommend this to a friend - Pros mentioned:Ease of use
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and maintain, like the way it washes
I would recommend this to a friend Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washer really happy with the machine . Love it
I would recommend this to a friend- Pros mentioned:Noise level
Beware of current Best Buy Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, terrible delivery experience from 3rd party vendor that left me without working washer or dryer. Geek Squad isn't what it use to be! Delivery team dented and scratched the appliances. Told me to call Best Buy for replacement. Damaged existing dryer vent when removing - replaced with BB part which wasn't long enough to connect to new dryer. Left without finishing the install. When I went to use my washing machine, all water poured from utility sink onto floor as delivery team unhooked the drain at the bottom. After attempting to tighten, additional plumbing underneath sink is now leaking. After raising concern for a potential gas leak, BB finally sent 3rd party vendor back out (after day 3) to install a dryer vent I purchased from Amazon and attempt to tighten plumbing undeneath utility sink.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Cristen. We appreciate you expressing your experience you had with the Front Load Washer. Its's disheartening for us to know that you received this experience from the delivery personnel and we want to ensure that you are taken care of in this matter. We'd suggest that you get in contact with Best Buy for more info and assistance. Thank you. ~Anthony
new washer for us
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love it so far running great. lo9ve the soap disspensers ike the smart app tells you everything that id working and when your laundry id done
I would recommend this to a friendCant wait
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to wait until next year for the delivery… Bought it now and good a fantastic price.
I would recommend this to a friend