Customer Ratings & Reviews
- Model:
- WM6700HBA
- SKU:
- 6512282
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 highly for its cleaning performance, quiet operation, and ease of use. Many appreciate the washer's large capacity and convenient features, such as the automatic detergent dispenser. While some find the price to be high, the positive feedback on its performance and features outweighs this concern for most users.
This summary was generated by AI based on customer reviews.
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT purchase any LG machines. Lasted my just over a year and have had multiple issues that they will not cover. Most recently keep getting vibration errors. LG will not service or cover the repairs. I should have known better since I had so many issues with our LG refrigerator. LG does not back there products.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jackie. Thank you for sharing your experience with the LG Washer (WM6500HBA) model. We understand your concern about encountering multiple issues with your unit and feel unsupported in addressing them. We strive to provide high-quality products and exceptional services to ensure a smooth experience. The vibration errors you’re experiencing may be linked to an unbalanced load or an issue with the leveling of the machine, which can sometimes trigger error codes. We recommend checking the washer’s level and ensuring that the load is evenly distributed during operation. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363.
If the problem persists, please send us a private message on social media @LGUSSupport, and we’ll help guide you through further troubleshooting steps or assist in exploring other solutions. We appreciate your feedback, and we're here to support you in resolving this issue. ^Juvy
Do not buy appliances from best buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned this washer for a year now and have been plagued with errors, one being the vibration sensor being faulty causing the macine to stop washing clothes until it has been reset. The other error being a power failure error, but there was never a power failure while using the machine. We have total tech membership and best buy refuses to fix the washer they installed and is covered by their geek squad warranty! The technichian came out and started making excuses right away blaming us trying to get out of doing the warranty repair. Now we are stuck with a washing machine that doesnt work properly for 2 months now and best buy is still refusing to honor the warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ricardo. Thank you for sharing your experience with us regarding the LG Washer (WM6500HBA) model. We understand how frustrating it can be to experience problems with a newly purchased appliance, especially when the warranty coverage is not honored. Please know this is not the level of service we strive to provide. We're here to help. In the meantime, you may consider visiting this link to obtain more details on the issue you have been facing: https://www.lg.com/us/support/help-library/lg-washer-error-code-list-CT00000305-20150140270078. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is important to us, and we want to ensure that you receive the level of service you rightfully deserve. ^Juvy
Immediately Broke. LG Doesn't Have Repair Parts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a $1,000 worthless boat anchor. We had it for a few weeks and the controls quit working so that we cannot wash anything. NOBODY can help. Best Buy makes you call LG. LG has no replacement parts and has no idea if or when the replacement parts will be available. We have a brand-new $2,000 washer-dryer set and we have to drive 20 minutes to a laundromat to clean our clothes. Don't count on any help from LG or BestBuy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate the time you committed to providing us constructive feedback regarding your LG Washer (WM6500HBA) model. We understand how frustrating it can be when a newly purchased appliance stops working, and the necessary repair parts are not readily available. Please know this is not the experience we want you to have. We strive to provide reliable, high-quality products and excellent service that meet our customers' expectations and satisfaction, but unfortunately, we have fallen short of your case. In the meantime, to obtain details on the issue, you may visit this link: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-unresponsive-washer-buttons-CT10000010-20152367429605. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Delivery service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They called 25 minutes before the arrival and left right away without calling us so we could let in remotely. We called without luck and 4 hours later found out they had left. Now we need to reschedule and we have another 12 hour window!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Washer (WM6700HBA) model regarding service appointment. We understand your concern about having a technician arrive unexpectedly and leave without proper communication, especially when you’re trying to coordinate access. We strive to provide exceptional services and ensure a smooth and seamless experience. To help improve this situation, we recommend confirming the rescheduling details and asking for a more precise time frame during your next call. This can sometimes help reduce the inconvenience of waiting. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you in expediting the rescheduling process and ensuring better communication moving forward. We appreciate your patience and look forward to helping you resolve this. ^Juvy
Delivery service not the beat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review is not about product but delivery service. To avoid a long tirade, all I am going to say is avoid there delivery service or just pick up your item.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your feedback. It’s disappointing to hear about the issues you encountered with the delivery service for your WM6700HBA washer. We understand how critical a smooth delivery process is and regret that this was not your experience.
For concerns related to delivery services, we recommend reaching out directly to the retailer or dealer where you purchased the item. If you need further assistance or have additional questions, please send us a private message on social media @LGUSSupport, and we’ll do our best to help.—Junel